Manage Function Of Beauty

How to cancel function of beauty and protect your custom skincare investment in south africa

What function of beauty is and why you might want to cancel

Function Of Beauty is a personalised haircare and skincare brand that creates custom formulas based on an online quiz tailored to your specific needs. Unlike off-the-shelf products, every order is formulated just for you, which shapes how cancellations and refunds work.

Most customers subscribe to Function Of Beauty for recurring deliveries of their customised formulas. The subscription model offers convenience, but it also means you need to understand the cancellation process to avoid unwanted charges and unnecessary orders stacking up.

Why cancellation matters for custom skincare

Because Function Of Beauty products are made to order, standard return and refund policies are stricter than for mass-produced alternatives. Understanding your cancellation options upfront helps you avoid paying for formulas you don't want and protects your wallet.

Stopee exists to help you navigate exactly these situations. We break down the cancellation process step-by-step so you stay in control of your subscription.

When cancellation makes sense

You might cancel if a formula didn't work for your skin, if your budget changed, if you're moving overseas, or simply because you want to try a different brand. Whatever your reason, you have options, and Stopee is here to guide you through them.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) gives you specific protections when buying online, even for custom products.

What the CPA guarantees you

The CPA requires that goods be supplied as advertised and be fit for purpose. If Function Of Beauty delivers a formula that doesn't match what you ordered or if the product arrives defective, damaged, or missing items, you have grounds to request a refund or replacement.

The CPA also gives you a cooling-off period for distance contracts (like online purchases). You typically have 5 business days to request cancellation after receiving goods, provided you haven't used them substantially. This is crucial leverage if you change your mind shortly after an order arrives.

When to escalate to the national consumer commission

If Function Of Beauty refuses to honour your refund or cancellation rights, you can lodge a complaint with the National Consumer Commission (NCC). The NCC handles disputes between consumers and businesses and can compel companies to comply with the CPA.

Stopee recommends documenting all communication with Function Of Beauty-emails, screenshots, order confirmations-so you have evidence if you need to escalate.

Cancellation methods: where and how to stop your subscription

Function Of Beauty offers multiple ways to cancel, depending on how you manage your account and where you're billed.

Cancel via the function of beauty website

This is the fastest and most transparent method. Follow these steps:

1. Log into your Function Of Beauty account on the official website using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link and reset it via email.
2. Navigate to your account dashboard and find "Manage Subscription" or "Subscriptions".
   • This is usually in your profile settings or account menu.
3. Select your active subscription and click "Cancel Subscription".
   • Read the cancellation reason options-Function Of Beauty may ask why you're cancelling, but this is optional.
4. Confirm the cancellation when prompted.
   • Function Of Beauty will process the cancellation immediately.
5. Check your email for a confirmation message within 24 hours.
   • Warning: If you don't receive confirmation within 24 hours, contact support in writing to verify the cancellation went through.

Pro tip: Cancel before your next billing cycle. Check your subscription page for the exact date of your next scheduled order-if you cancel after that date passes, you'll be charged and will need to request a refund separately.

Cancel via the function of beauty mobile app

If you manage your subscription through the app, the process is similar:

1. Open the Function Of Beauty app on your smartphone.
   • Log in if you're not already signed in.
2. Tap your account or profile icon (usually in the bottom right or top menu).
   • Look for "Subscriptions" or "Manage Subscription".
3. Select your active subscription.
   • You may see the next billing date and order details here.
4. Tap "Cancel Subscription" and confirm.
   • The app will display a confirmation screen.
5. Watch for a confirmation email within 24 hours.
   • Save this email for your records.

Cancel via apple app store or google play

If you subscribed through Apple or Google instead of the Function Of Beauty website, you must cancel through the app store itself:

1. For iPhone/iPad: Open Settings, tap your name, select "Subscriptions", find Function Of Beauty, and tap "Cancel Subscription".
   • Confirm the cancellation on the next screen.
2. For Android: Open Google Play, tap your profile icon, go to "Payments and subscriptions", select "Subscriptions", find Function Of Beauty, and tap "Cancel subscription".
   • Confirm when prompted.

Warning: Cancellations via Apple or Google are handled by those platforms, not Function Of Beauty directly. Refunds (if eligible) are also processed by Apple or Google, not Function Of Beauty.

Cancel by contacting support directly

If you can't access your account or prefer written confirmation, contact Function Of Beauty support:

1. Email hello@functionofbeauty.com or support@functionofbeauty.com with your request to cancel.
   • Include your full name, email address, and order/subscription number.
2. State clearly: "I request that my subscription be cancelled effective immediately" (or your preferred date).
   • This creates a paper trail and shows intent.
3. Request written confirmation of cancellation.
   • Stopee advises always asking for written proof-it protects you if billing continues by mistake.
4. Allow 2-3 business days for a response.
   • If you don't hear back, follow up with another email or call support by phone if a number is available.

What happens to your account and future orders after cancellation

Cancellation stops your recurring deliveries but doesn't automatically delete your account or erase your preferences.

Your account and saved formulas

When you cancel, Function Of Beauty typically keeps your account active. Your saved custom formulas, preferences, and order history remain in your profile. This means you can restart your subscription later without re-taking the quiz or re-entering your details.

If you want your account deleted entirely (for privacy or other reasons), contact support separately and ask for account deletion. Stopee recommends requesting this in writing so you have proof.

Timing: when the cancellation takes effect

The cancellation timing depends on when you submit it:

• Before your next order processes: The cancellation stops the next scheduled delivery. You won't be billed again.
• After your next order has already been billed: That order will ship (or has already shipped). Your cancellation stops all deliveries after that order. You'll need to request a refund separately if you want to reverse the billed order.

Pro tip: Log in at least weekly to check your next billing date. Cancel a few days before that date to be safe.

Refund eligibility: will you get your money back?

Refunds for Function Of Beauty are limited because products are custom-made, but you have some options depending on your situation.

General refund policy for processed orders

Function Of Beauty does not refund standard orders once they've been processed and billed, because the formula has been custom-made for you. If you cancel after an order ships, expect to keep the product or arrange a return through their support team.

However, if the product arrives unused and you're within South Africa's cooling-off period (5 business days after receipt), you may be able to return it under the CPA and request a refund. Stopee advises contacting support immediately if you receive an order you didn't want.

Refunds and replacements for defects

You are entitled to a refund or replacement if:

• The product arrives defective, damaged, or separated.
• Items are missing from your order.
• The formula is significantly different from what you ordered.

Function Of Beauty typically processes these refunds or replacements within 7-10 business days once approved. Contact support with photos of the defect and your order number.

The reformulation option

Function Of Beauty offers a one-time free reformulation within 60 days if you're unhappy with a custom formula. This is not a refund-you receive a new formula instead. If reformulation doesn't appeal to you, ask support whether an exception refund is possible.

Refunds if you subscribed via apple or google

If you subscribed through Apple App Store or Google Play, refund requests must go through those platforms, not Function Of Beauty. Contact Apple Support or Google Play Support directly with your transaction ID.

Function of beauty pricing in south africa

Function Of Beauty does not publish official Rand pricing for South Africa, which means you'll encounter some uncertainty at checkout.

How pricing works

Function Of Beauty lists all prices in USD on their global website. When you purchase from South Africa, your bank converts USD to ZAR at the exchange rate of the day. The final amount you pay depends on your bank's conversion fee, which can add 2-5% to the advertised price.

If you subscribe via Apple or Google, those platforms also add their own currency conversion and may apply regional pricing adjustments.

Getting exact south african pricing

To see your exact ZAR price, start an order on the Function Of Beauty website or app and proceed to checkout-your bank's conversion will be shown before you pay. You can also email support@functionofbeauty.com and ask for current ZAR pricing, though you may receive a USD quote.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small mistakes can leave you charged for unwanted orders or locked in longer than expected.

Mistake 1: cancelling after the billing date

If you cancel after your next order has already been billed, you'll still receive (or have already received) that shipment. You'll then need to request a refund or arrange a return separately. Stopee recommends checking your next billing date weekly and cancelling at least 3 days before it arrives.

Mistake 2: not confirming the cancellation

Submitting a cancellation request doesn't guarantee it's processed. Always wait for a confirmation email. If you don't receive one within 24 hours, follow up with support by email to verify. Keep that confirmation email as proof.

Mistake 3: assuming app-store cancellations are complete

Many customers think cancelling the app deletes their subscription. It doesn't. You must cancel through the Apple or Google settings, not just uninstall the app. Function Of Beauty will continue billing you through Apple or Google if you don't cancel through those platforms.

Mistake 4: ignoring the cooling-off period

South African law gives you 5 business days to return goods and request a refund after delivery. Don't wait longer than this window. If you're unhappy with an order, contact support immediately and mention the CPA cooling-off period.

Mistake 5: not documenting everything

Keep screenshots of your cancellation request, confirmation emails, and any support communications. If a dispute arises, you'll need proof that you cancelled and when. Stopee always recommends taking screenshots before deleting emails.

After cancellation: what to expect next

Cancellation can feel final, but there are a few things to watch for after you hit the button.

The waiting period

After you cancel, give your bank and Function Of Beauty 3-5 business days to process the cancellation across their systems. During this time, you may still see the subscription in your account-this is normal. It usually disappears within a week.

Monitoring for unexpected charges

Check your bank or credit card statement 5-10 days after cancellation. If you see another Function Of Beauty charge after your cancellation date, contact support immediately with your cancellation confirmation email. Request a refund and ask why the charge went through despite cancellation.

Stopee advises setting a phone reminder to check your statement one week after cancellation-catching errors early makes them easier to fix.

Restarting later

Your account and saved formulas remain in Function Of Beauty's system unless you request deletion. If you ever want to resubscribe, you can log back in, and your custom formula will be ready to order again. You won't need to retake the quiz.

Step-by-step cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself:

• Check your next billing date in your account (do this today).
• Decide which cancellation method suits you (website, app, or email).
• Cancel at least 3 days before your next billing date.
• Wait for a confirmation email within 24 hours.
• If no confirmation arrives, email support with your request in writing.
• Save the confirmation email and take a screenshot.
• Wait 5-7 business days for the cancellation to fully process.
• Check your bank statement for any unexpected charges.
• If charged after cancellation, contact support and reference your cancellation confirmation.
• Request a refund if the charge was made in error.

Contact information and escalation

If you need to reach Function Of Beauty or escalate a dispute, here are the official channels:

Function of beauty support

Email: hello@functionofbeauty.com or support@functionofbeauty.com

Mailing address: 166 Crosby Street, 10th Floor, New York, NY 10012, USA

Note: Function Of Beauty is a US-based company, so responses may take 2-5 business days, especially for South African customers.

South african consumer escalation

If Function Of Beauty refuses to honour your cancellation or refund rights:

• Lodge a complaint with the National Consumer Commission (NCC) at www.ncc.org.za or email complaints@ncc.org.za.
• Provide your order number, cancellation confirmation, and evidence of the dispute.
• The NCC can compel the company to comply with the Consumer Protection Act.

Final thoughts: take control of your subscription

Cancelling Function Of Beauty doesn't have to be stressful. By following the steps in this guide, understanding your consumer rights under the CPA, and avoiding common mistakes, you stay in control of your account and your spending.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and protect themselves from unexpected charges. Whether you're cancelling because the formula didn't work, your budget changed, or you simply want to try something else, Stopee is here to make sure the process is clear, transparent, and fair.

If you need further support or have questions about cancelling Function Of Beauty or any other subscription, visit Stopee at stopee.com. We're here to empower you to take action with confidence.