Manage Kickresume

How to cancel kickresume and reclaim your money in south africa

Understanding kickresume before you cancel

Kickresume is a subscription-based resume, cover letter and personal website builder designed to help job seekers create professional application materials. The platform offers AI-powered feedback, customizable templates and optional human proofreading services. If you've signed up and now want to step away, Stopee is here to guide you through every detail.

What kickresume offers

Kickresume combines template-based document creation with artificial intelligence suggestions and professional proofreading. You access these tools through a web interface or mobile app, with pricing that varies by subscription tier and purchase method. The service operates under Slovak law, though you retain South African consumer rights as a local buyer.

Why people cancel kickresume

Job seekers cancel for several reasons: you may have landed a position and no longer need the service, found alternative tools that suit your workflow better, or simply decided the subscription cost no longer justifies the value. Others cancel because they prefer building documents independently or have discovered free alternatives. Understanding your reason helps you decide whether to cancel permanently or pause temporarily.

Your consumer rights in south africa

South African law grants you specific protections, even though Kickresume operates overseas and uses Slovak law in its terms. Know your legal footing before you cancel.

What the consumer protection act means for you

Under South Africa's Consumer Protection Act, you have the right to cancel distance contracts (including digital services purchased online) within 14 days without penalty, provided you act within this window. Kickresume's own terms acknowledge a 14-day money-back guarantee for new users, which aligns with these protections. If Kickresume restricts or denies this right without cause, you can escalate to the National Consumer Commission (NCC) or your local provincial consumer protection authority.

When and how to invoke your legal rights

If you purchased Kickresume within the last 14 days and want a full refund, you are entitled to request it. Kickresume's terms note that withdrawing consent within this period qualifies you for a refund, provided you have not explicitly waived the right by requesting immediate service access. If Kickresume refuses this refund, document the refusal and contact the NCC, referencing the Consumer Protection Act Section 16. Stopee recommends keeping all email correspondence as evidence.

Kickresume subscription plans and pricing in south africa

Pricing varies significantly depending on whether you subscribe via the Kickresume website, the Apple App Store, or other channels. Here is what you are paying for in South Africa.

IOS in-app prices (ZAR)

If you subscribed through the Apple App Store in South Africa, your charges appear in South African Rand. These are the exact amounts you see on your iOS device and billing statement.

Website pricing and currency differences

Kickresume's main website displays pricing in United States Dollars, not South African Rand. If you subscribed directly on kickresume.com, you were charged in USD and your bank applied its own exchange rate. This means your actual ZAR cost may differ from the listed USD price depending on your card's conversion rate. Stopee advises checking your bank statement to see the exact amount deducted in Rand.

How to cancel kickresume step by step

The cancellation process differs depending on where you bought your subscription. Follow the method that matches your purchase.

Cancel via the kickresume website

If you subscribed directly through kickresume.com, you manage your subscription in your account settings.

1. Visit kickresume.com and sign in to your account
   • Use the email and password associated with your subscription
2. Navigate to Account Settings (usually found in your profile menu or top-right corner)
   • Look for a gear icon or "Settings" label
3. Select Subscriptions and Billing or Plans and Billing
   • This section shows your active subscription and renewal date
4. Click on your active subscription
   • You will see options to manage or modify your plan
5. Select Cancel subscription or similar wording
   • Warning: Some platforms ask you to confirm reasons for cancellation; this is optional feedback, not required to complete cancellation
6. Confirm cancellation
   • You will receive an email confirmation; save this as proof
   • Your Premium access continues until the end of your current billing period

Pro tip: Screenshot your confirmation email or the cancellation confirmation page. You will need this if you later dispute a charge or pursue a refund with your bank.

Cancel an iOS app store subscription

If you subscribed through the Apple App Store, you must cancel through Apple's settings, not through the Kickresume app.

1. On your iPhone or iPad, open Settings
   • Tap your name at the top of the screen
2. Select Subscriptions
   • You will see a list of all active subscriptions
3. Find Kickresume in the list and tap it
   • If it does not appear, you may not have an active subscription, or it may already be cancelled
4. Tap Cancel Subscription
   • Apple may ask you to confirm or rate your experience
5. Confirm cancellation
   • You will see a confirmation message; Apple also sends an email to your Apple ID account
   • Your Kickresume Premium access continues until the renewal date

Warning: Deleting the Kickresume app from your iPhone does not cancel your subscription. You must cancel through Apple's Subscriptions menu, or your account will auto-renew on the next billing date.

Contact kickresume support if you cannot access your account

If you have forgotten your password, cannot log in, or encounter technical issues preventing self-service cancellation, reach out to Kickresume directly.

1. Visit Kickresume's official contact page or support centre
   • Look for a "Contact Us", "Help", or "Support" link on kickresume.com
2. Email Kickresume's support team with your request
   • Include your account email address and a clear statement: "I wish to cancel my Kickresume subscription effective immediately"
3. Request written confirmation
   • Ask for an email confirmation once your subscription has been cancelled
4. Allow 2 to 5 business days for a response
   • Kickresume is based in Slovakia, so expect processing time across time zones

Pro tip: If Kickresume does not respond within one week, escalate by requesting cancellation through your bank's dispute process (see Refunds section below).

What happens after you cancel kickresume

Cancellation does not mean immediate loss of access; understanding the timeline helps you plan your next move.

Your access and documents after cancellation

When you cancel, Kickresume stops charging you for future billing periods. However, you retain full Premium access until the end of your current subscription cycle. If you pay monthly on the 15th and cancel on the 20th, you keep Premium features until the 15th of the next month. All your documents, templates and account data remain accessible during this time and typically remain in your account indefinitely, subject to Kickresume's data retention policy.

What you lose after the billing period ends

Once your current billing period expires, your account reverts to a free tier (if Kickresume offers one) or becomes read-only. You can no longer use Premium features such as AI feedback, template access or human proofreading. You can still view and download your existing documents in most cases; Stopee recommends exporting or saving your resumes and cover letters as PDFs or Word files before your Premium access ends, just to be safe.

Account deletion (optional)

Cancelling your subscription does not delete your account automatically. If you want Kickresume to remove all your personal data and documents permanently, request account deletion through support. This is separate from cancellation and requires a formal data deletion request under the Protection of Personal Information Act (POPIA). Keep in mind that deletion is often irreversible.

Refunds and your right to your money back

Not all cancellations entitle you to a refund, but several scenarios do. Here is when you can reclaim your money.

The 14-day money-back guarantee

Kickresume's terms include a one-time 14-day money-back guarantee for new users. If you subscribed fewer than 14 days ago and are unhappy with the service, you can request a full refund. This applies only once per user and only if you have not explicitly consented to immediate service delivery (which waives the withdrawal period). To claim this refund, contact Kickresume support and reference your purchase date and the 14-day guarantee clause in their terms.

Non-refundable periods after day 14

After 14 days, subscriptions are generally non-refundable. Cancelling does not entitle you to a refund for the remainder of your billing period. For example, if you paid R250 for a yearly subscription and cancel after two months, you do not receive a refund for the remaining ten months. Your subscription simply stops auto-renewing, and your access continues until the renewal date.

Exceptions and when to push back

You may be entitled to a refund outside the 14-day window if Kickresume breached their service agreement (for example, if the service became unavailable without explanation), if you were charged in error, or if your bank declined the charge but Kickresume kept your money. Additionally, if Kickresume charges you after you have cancelled, that charge is unauthorized and you have grounds to dispute it. Stopee advises disputing unauthorized post-cancellation charges immediately with your bank.

How to request a refund

1. Contact Kickresume support within 14 days of purchase (for the money-back guarantee)
   • Or within a reasonable time if you are claiming an error or service failure
2. State clearly: "I am requesting a refund under your 14-day money-back guarantee" or "I am disputing a charge for [reason]"
   • Include your order number, subscription start date and amount charged
3. Wait for Kickresume's response (typically 5 to 10 business days)
   • If they refuse without valid reason, proceed to step 4
4. If refused, dispute the charge with your bank
   • Contact your bank or credit card provider and open a dispute, providing your email correspondence with Kickresume as evidence
   • Your bank will investigate and may reverse the charge

Pro tip: Do not wait passively after requesting a refund. If Kickresume does not respond within 10 business days, initiate a chargeback through your bank immediately; your bank's timeline is typically 30 to 60 days from the charge date.

Common mistakes when cancelling kickresume

Cancellation can feel stressful, especially when you are unsure of your rights. Many people make avoidable errors that cost them money or leave subscriptions active longer than intended.

Mistake one: deleting the app instead of cancelling the subscription

Removing Kickresume from your phone does nothing to stop charges. Your subscription continues in the background, and your card is charged on the renewal date. The only way to stop charges is to cancel through your app store settings (for iOS) or your account settings (for the website). Always cancel first, then delete the app.

Mistake two: missing the 14-day money-back window

If you want a refund, you must act within 14 days of your purchase. After day 14, Kickresume's guarantee expires and you forfeit your right to a refund (unless there is a service failure or error). Mark your calendar on day one and contact support by day 13 or 14 if you are unhappy.

Mistake three: not getting written confirmation

Verbal cancellation requests or casual emails ("I want to stop my subscription") are easy to ignore or forget. Always use official cancellation routes and request written confirmation. For self-service cancellations, screenshot the confirmation. For email requests, follow up with a second email if you do not receive a reply within 48 hours. Stopee emphasizes that documentation is your only defense if a charge appears after cancellation.

Mistake four: assuming you will be refunded automatically

Cancellation and refunds are separate processes. Cancelling stops future charges but does not refund money already paid for the current period. You must request a refund separately, usually within 14 days. Do not assume your money will come back; ask for it explicitly.

Mistake five: not checking for renewal charges after cancellation

Technical glitches occasionally result in charges even after you have cancelled. Check your bank or credit card statement 2 to 3 weeks after your cancellation to confirm no charge appeared. If a charge does appear, dispute it immediately with your bank and contact Kickresume's support as evidence of the error.

Kickresume cancellation checklist

Use this checklist to confirm you have cancelled correctly and protected yourself.

Contact information and escalation address

If you need to escalate a cancellation issue or file a formal complaint, here is where to reach Kickresume and South African consumer protection authorities.

Kickresume's registered address

Kickresume s.r.o. is registered in Slovakia and uses the following official address for legal communications and complaints:

Štefanovičova 8, Bratislava, Slovakia

You can send a formal cancellation or complaint letter to this address via registered mail if email support does not respond within 14 days.

South african consumer protection escalation

If Kickresume refuses to honour your cancellation or denies you a refund you are legally entitled to, escalate to the National Consumer Commission (NCC):

National Consumer Commission
Email: complaints@ncccsa.co.za
Website: www.ncccsa.co.za
Phone: 012 428 7000

You can also contact your provincial consumer protection office. The NCC will investigate your complaint and has authority to order Kickresume to refund money or comply with the Consumer Protection Act.

Should you stay or cancel kickresume?

The decision to cancel is personal, but consider these factors before you go.

Reasons to keep your kickresume subscription

If you are actively job searching and value professional templates and AI feedback, Kickresume can accelerate your application process. The monthly iOS subscription (R99.99) is inexpensive, especially if you are applying to multiple roles. Human proofreading (R599.99 per resume) can also boost your chances if your grammar or presentation is weak.

Reasons to cancel

Cancel if you have landed a job, prefer building documents yourself, or have found free alternatives (such as Canva or Google Docs templates). Cancel if you resent the subscription model or find Kickresume's interface confusing. Cancel if cost is a barrier and you are not actively job hunting. Stopee supports any choice that aligns with your financial and professional goals.

Final word: you are in control

Cancelling a subscription should be straightforward, and in South Africa, the law is on your side. You have a 14-day right to withdraw, a consumer protection authority ready to help, and clear cancellation routes via website or App Store. Do not let fear of complexity or worry about hidden charges stop you from cancelling if you want to.

Stopee has helped thousands of consumers cancel subscriptions safely and reclaim refunds they are entitled to. Use this guide as your step-by-step roadmap, save your confirmation emails, and reach out to the National Consumer Commission if Kickresume pushes back. Your money is yours, and Stopee is here to ensure you keep it.