Manage Backblaze

How to cancel backblaze from australia and reclaim your storage costs

What is backblaze and why australians use it

Backblaze is a cloud backup and storage provider that offers two main services: computer backup for individuals and businesses, and B2 object storage for developers and enterprises. If you use Backblaze's Personal Backup, you're paying per computer to back up your files continuously to the cloud. If you use B2, you're paying for storage space and data downloads on a usage basis. Many Australians choose Backblaze for its straightforward pricing and no-cap storage limits, but circumstances change-job moves, budget cuts, or simply finding a better fit elsewhere. When that moment arrives, you deserve a clear path to cancellation that protects your data and your money. Stopee exists to guide you through exactly that process.

The two main backblaze products australian users subscribe to

Backblaze Personal Backup is the most common service for home users. You buy a licence per computer and pay monthly, annually, or for multiple years upfront. Your files back up automatically in the background, and you can restore them whenever you need. Business Backup works similarly but with team management features and per-seat pricing. B2 object storage is different-it's a pay-as-you-go service where you're charged only for the storage space you use and the data you download. Understanding which product you have matters when you cancel, because the refund rules and cancellation steps vary.

Why you might want to cancel backblaze

Maybe you've switched to a different backup solution, your budget has tightened, or you simply don't need continuous cloud backup anymore. Whatever your reason, cancelling should be straightforward. Stopee's job is to make sure you know your rights, understand the exact steps, and avoid losing money to surprise charges or missed refund windows.

Australian consumer law and your cancellation rights with backblaze

Before you cancel, know what Australian Consumer Law entitles you to, and where Backblaze's own refund policy sits alongside those protections.

Your statutory rights under australian consumer law

The Australian Consumer Law, enforced by the ACCC (Australian Competition and Consumer Commission), gives you strong protections. If Backblaze has misled you about what the service does, if it's substantially unfit for purpose, or if it fails to deliver what you paid for, you have the right to a refund. This right exists whether or not Backblaze offers one voluntarily. You also have a cooling-off window under the Competition and Consumer Act: for most online purchases, you can cancel within 14 calendar days of purchase if you haven't used the service, or if the service hasn't begun. However, if you've already used Backblaze's backup features, that 14-day window may not apply, because you've benefited from the service. Stopee recommends checking the ACCC website for the full picture, especially if Backblaze refuses a refund you believe you're entitled to.

How backblaze's refund policy compares to consumer law

Backblaze's published policy offers a full refund within 30 days of subscribing to annual or two-year plans. This is more generous than the statutory 14-day cooling-off period, which is good news for you. Monthly subscriptions and B2 pay-as-you-go services don't carry the same 30-day refund guarantee in Backblaze's terms, so your rights revert to the Consumer Law baseline. If Backblaze refuses a refund you believe you're owed, the ACCC is your escalation point. You can lodge a complaint at accc.gov.au or call the ACCC directly. Stopee's advice: always try to resolve it with Backblaze first, citing your cancellation date and the applicable refund window. Keep all emails and screenshots.

Charge disputes and the 45-day window

Backblaze allows 45 days from the charge date to dispute a billing error. If you spot an unexpected charge-say, an auto-renewal you didn't authorise-raise a dispute within that window. Your bank or credit card issuer can also reverse unauthorised charges through a chargeback, but starting with Backblaze is faster and avoids friction. Most importantly, don't wait. Mark your calendar the day you notice the charge and act immediately.

Subscription pricing and billing structure for backblaze

Know exactly what you're paying before you cancel, and what you might owe or recover.

Pricing breakdown in australian dollars

Backblaze publishes prices in US dollars, but charges in your local currency on your statement. Below is a guide to headline prices converted to AUD (Australian dollars) using recent mid-market exchange rates. Your actual charge may differ slightly depending on the exact exchange rate on your billing date and whether you're charged GST. Always verify the exact amount on your invoice.

How billing works and when you'll see charges

Backblaze charges your payment method on the day your subscription renews. If you subscribed on the 15th of the month on a monthly plan, you'll be charged again on the 15th of each following month. If you bought an annual plan, you'll be charged a year from that date. B2 usage is tallied monthly and charged at the end of each month. If you cancel mid-cycle, you typically won't receive a prorated refund for the unused portion-but Backblaze's 30-day refund window for annual and two-year plans overrides this if you're still within that period. The key point: cancel before your next renewal date to stop future charges, and if you're within the refund window, ask for your money back.

When and why you should cancel backblaze

Being honest with yourself about whether cancellation makes sense saves regret later.

Reasons to cancel

• You've moved to a different backup solution (Acronis, Carbonite, or another provider).
• You no longer need continuous cloud backup for your files.
• The cost no longer fits your budget.
• You're dissatisfied with restore speeds or customer support.
• You've recovered all your backed-up files and don't need the service anymore.
• You're replacing Backblaze with built-in solutions like Windows File History or macOS Time Machine.

Reasons to keep backblaze

• You're still actively backing up critical files and value the peace of mind.
• Your restored files are still in use and you need quick access to them.
• You use B2 for active cloud storage and object retrieval (not archival-only).
• You're within a free-trial period and want to explore the full feature set.
• You have multiple computers and backing up more than one machine justifies the annual cost.

How to cancel your backblaze subscription step-by-step

The cancellation process itself is simple and happens entirely online. Follow these steps carefully to avoid losing your data or triggering unexpected charges.

Step-by-step cancellation from your backblaze account

1. Sign in to your Backblaze account at backblaze.com.
   • Use the email address and password associated with your account.
   • If you've forgotten your password, use the "Forgot password" link to reset it.
2. Navigate to your Account Settings or Computer Backup settings (the exact menu name may vary slightly depending on your account type).
   • Look for a section labelled "My Settings," "Account," or "Subscription."
   • If you have multiple computers backed up, you'll see them listed here.
3. Delete your backup sets or stop backing up your computers.
   • Backblaze requires you to remove or deactivate your backups before you can cancel. This ensures you don't lose access to your backed-up data unexpectedly.
   • You don't have to delete the backups from Backblaze's servers immediately-you can keep them for restore purposes-but you do need to stop the active backup process.
4. Look for a "Delete account," "Cancel subscription," or "Close account" button in your account settings.
   • Some accounts show this under "Billing" or "Subscription."
   • If you can't find it, check under "My Settings" > "Account" and scroll to the bottom.
5. Click the cancellation button and follow the on-screen prompts.
   • Backblaze may ask you to confirm your decision or select a reason for cancellation (feedback).
   • Answer honestly-your feedback helps the company improve-but don't feel obligated to write lengthy comments.
6. Confirm the cancellation by clicking the final "Cancel" or "Close account" button.
   • You should receive an email confirmation from Backblaze within minutes, stating that your account has been closed.
   • Save this email for your records.

Pro tip: Before you cancel, download a copy of any files you want to keep but haven't already restored. You can restore files from Backblaze's web interface for up to 30 days after cancellation on some plans, but it's safer to restore everything first.

Cancelling if you have multiple computers or seats

If you have more than one computer backed up under a single Backblaze account, you'll need to delete or deactivate each one before you can cancel the account. Backblaze won't let you close the account while active backups are running. Follow the same steps above, but repeat them for each computer. If you have a Business Backup account with multiple seats, remove all users and seats before cancelling the account itself.

What happens to your backed-up files after cancellation

Your backed-up files aren't immediately deleted when you cancel. Backblaze typically keeps them for 30 days, giving you a window to restore them if you change your mind. After 30 days, the files are purged from Backblaze's servers and cannot be recovered. If you think you might want to restore something later, do it before cancellation or within those 30 days. Stopee strongly recommends downloading or restoring any essential files to local storage before you click the final cancellation button.

Refunds and what to expect after you cancel

Understanding exactly when and how you'll receive your money back removes anxiety from the process.

If you cancel within the 30-day refund window

You're entitled to a full refund if you subscribed to an annual or two-year Backblaze plan and cancel within 30 days of purchase. To claim it, contact Backblaze support after you've cancelled your account. Mention your cancellation date, your subscription start date, and request a refund. Be polite and direct. Most refunds process within 5-7 business days. Backblaze will reverse the charge to your original payment method (credit card, bank account, PayPal, etc.). Check your bank or card statement to confirm the refund has landed. If it hasn't appeared after 10 business days, follow up with Backblaze again.

If you cancel outside the 30-day window

You won't receive a refund under Backblaze's voluntary policy. However, you can still claim a refund under Australian Consumer Law if you can show the service was unfit for purpose or misrepresented. For example, if Backblaze lost your backed-up files or failed to back up files you thought were protected, you have grounds. Gather evidence: your account statements, email communications with Backblaze, and a detailed explanation of why the service failed you. Contact the ACCC and file a complaint at accc.gov.au. You can also escalate to Backblaze's formal dispute resolution process-they have one, and it's free to use.

How to request a refund from backblaze

After you cancel, email Backblaze support at support@backblaze.com (or use the contact form on their website). Include your account email, subscription dates, cancellation date, and the refund reason. Keep the email concise and factual. Backblaze will review your request and respond within a few business days. If they approve, the refund will appear in your account within a week. If they decline and you believe they're wrong, this is where Stopee's advice to escalate kicks in: document everything, log a complaint with the ACCC, and consider asking your bank for a chargeback if you paid by credit card and Backblaze refuses unreasonably.

Stop-the-bleeding: preventing surprise charges before you cancel

The fastest way to prevent future Backblaze charges is to cancel before your next renewal date. Once your cancellation is confirmed, your account will not renew. However, if you're nervous about forgetting, contact Backblaze support and ask them to confirm your cancellation and renewal date in writing. Keep that email. If a charge does appear after cancellation, report it immediately to Backblaze and your payment provider. Don't delay-the 45-day dispute window is short.

Common cancellation mistakes to avoid

Most people cancel smoothly, but a few missteps can cost time and money. Here's what goes wrong, and how to sidestep it.

Forgetting to restore your files before the 30-day window closes

Once your account is deleted and 30 days have passed, your backed-up files are gone forever. Stopee has seen customers cancel, then panic when they realise they didn't restore a critical file. Take 10 minutes before you cancel to browse your backups and download anything you might ever need. It only takes a minute per file, and it's free.

Cancelling without claiming your refund within 30 days

Backblaze's refund window is generous, but it has a deadline. If you cancel on day 5 of a 30-day window, you have 25 days left to request the refund. Don't assume it's automatic-you have to ask for it. Email support immediately after cancellation if you're eligible.

Leaving backups active while trying to close the account

Backblaze won't let you delete an account while your computers are still actively backing up. If you try to cancel without deactivating backups first, the system will reject your request and you'll waste time troubleshooting. Always stop backups or delete backup sets first, then cancel the account.

Not keeping your cancellation confirmation email

Your cancellation confirmation is proof that you ended your subscription on a specific date. If a charge appears later, or if you need to prove you cancelled for a dispute, that email is your evidence. Save it to a folder or forward it to yourself with a note. Stopee recommends labelling it "Backblaze cancellation confirmation-[date]" so you find it easily.

Assuming silence means approval

If you cancel but don't receive a confirmation email within an hour, log back into Backblaze and check your account status. Sometimes confirmation emails land in spam. If your account still shows as active after a few hours, try cancelling again or contact support. Don't assume it worked.

What to do after you cancel backblaze

Cancellation is the start of a short journey, not the end. Cancelling is the first step, but protecting your data and money requires a few follow-up actions.

Confirm the cancellation in your account

Log back into Backblaze a day after you cancel. Your account should either be deleted or show a "Closed" or "Inactive" status. If it still shows as active, contact support immediately. A quick confirmation takes two minutes and saves you from surprise charges weeks later.

Monitor your bank or credit card statement

Check your statement for the next three billing cycles. If Backblaze charges you again, report it to them and your payment provider immediately. Most banks will reverse an unauthorised charge if you report it within 60 days. Stopee advises setting a phone reminder for your next old renewal date, just to triple-check no charge appears.

Set up an alternative backup solution if needed

Don't leave your important files unprotected. If you cancelled Backblaze but still need cloud backup, set up a replacement before you close your Backblaze account. Options include Carbonite, Acronis True Image, Acronis Cyber Protect, or simply using cloud storage (Google Drive, OneDrive, iCloud). Many Australians use a combination: a local external drive for speed, and a cloud backup for disaster recovery.

Leave feedback if you're comfortable doing so

Backblaze asks why you're cancelling. If the reason is genuine-poor performance, high cost, or a feature gap-tell them. Companies use this feedback to improve. If you cancel for a neutral reason (switching providers, no longer need backup), a brief "Switching to another backup solution" is fine. Stopee doesn't recommend venting frustrations in the cancellation form; do that in a support ticket if you need to lodge a formal complaint.

Backblaze vs. other backup options: is it really the right fit?

If you're on the fence about cancelling, this comparison might help you decide.

Backblaze's main strength is unlimited storage at a low fixed price. If you're backing up terabytes of files, it's hard to beat. But if you only need a few hundred gigabytes, OneDrive or Google Drive might be cheaper and simpler. Stopee's take: keep Backblaze if you regularly back up more than 500 GB of files and value set-it-and-forget-it automation. Cancel if you're using less than 200 GB and can't justify the cost, or if you've found a better fit.

If backblaze refuses to cancel or refund you

It's rare, but occasionally a company digs in and refuses a legitimate request. Here's your escalation path under Australian law.

Your formal dispute and escalation options

If Backblaze won't refund you or says your account won't cancel, follow this sequence: First, email support again with clear, dated documentation. Second, ask Backblaze to escalate to their complaints team. Most companies have a formal complaints process-ask for it by name. Third, if Backblaze still refuses, lodge a complaint with the ACCC at accc.gov.au. The ACCC investigates breaches of Australian Consumer Law for free. Fourth, if the amount is under A$10,000, you can take Backblaze to the small claims tribunal in your state (exact name varies by state; contact your state's civil and administrative tribunal). Fifth, contact your bank or credit card issuer and file a chargeback if you paid by card. Chargebacks are free, but banks take them seriously-only use this if Backblaze has genuinely breached their obligations.

Getting ACCC support

The ACCC's number is 1300 302 502 (Australian toll-free). You can also lodge a complaint online at accc.gov.au or email them. Have your account details, payment receipts, email correspondence with Backblaze, and a clear explanation of the issue ready. The ACCC doesn't resolve individual disputes, but it investigates patterns of unfair conduct. If enough customers complain, the ACCC will escalate to enforcement.

Why stopee is your backup when things go wrong

Stopee helps thousands of Australians cancel subscriptions and recover refunds every month. If you're stuck, frustrated, or worried you're missing something, Stopee's guides walk you through every step, including escalation. Stopee has helped thousands of consumers cancel services like Backblaze confidently and recover money they thought they'd lost. Don't go through this alone.

Your cancellation checklist for backblaze

Tick off each item before and after you cancel to ensure nothing falls through the cracks.

The bottom line: take control of your backblaze subscription

Cancelling Backblaze doesn't have to be stressful. The process is straightforward, refunds are available if you're within the window, and Australian Consumer Law has your back if anything goes wrong. Sign in, deactivate your backups, delete your account, request a refund if eligible, and monitor your next billing cycle. That's it. Most cancellations complete in minutes. If Backblaze refuses a legitimate refund, you have escalation options-the ACCC, your bank, and small claims tribunal are all available to you at no cost. Stopee has helped thousands of consumers cancel subscriptions and recover refunds. If you're worried you're making a mistake, or if something feels off, Stopee's guides and team are here. Stopee exists to make cancellation simple, fair, and empowering. Cancel with confidence.

How to contact backblaze if you need support

Email: support@backblaze.com

Website support form: backblaze.com/company/contact.html

Live chat: available on the Backblaze website during business hours (US Pacific time).

Note: Backblaze does not have a local Australian phone line, but email and chat support respond within 24 hours. For disputes that Backblaze won't resolve, contact the ACCC at 1300 302 502 or accc.gov.au.