Manage Backblaze

How to cancel backblaze and reclaim control of your backup costs

What backblaze is and why you might reconsider it

Backblaze is a cloud backup service designed to automatically protect your computer's files by running quietly in the background. Unlike cloud storage platforms that sync folders across devices, Backblaze focuses on simple, unlimited backup for a single computer at a time. The service appeals to users who want affordable, hands-off protection without complex sharing or multi-device layers.

The company offers personal plans for individual users, business tiers for small teams, and enterprise options for larger organisations. Most customers in Ireland pay a straightforward monthly or annual subscription, typically billed in euros. The service positions itself as a budget-friendly backup specialist, but like many subscription services, unexpected renewal charges or changing needs can prompt cancellation.

How backblaze pricing works

Backblaze's pricing structure is transparent on the surface, but annual renewals and multi-device add-ons often catch customers off guard. Understanding your current plan helps you anticipate future charges and plan your cancellation timing.

Common reasons people cancel backblaze

You might cancel Backblaze for several practical reasons. Many customers discover they no longer need daily backups, have switched to an alternative service, or find that renewal bills arrive unexpectedly. Others struggle with slow restore times when recovering large amounts of data, or feel let down by support response times. Some Irish customers report frustration when they expected a simpler cancellation process or worry they will be charged for services they no longer use.

Your consumer rights when cancelling backblaze

Irish consumer law gives you strong protections when you want to end a digital subscription, even if you originally accepted automatic renewal terms. Understanding your legal position before you contact Backblaze puts you in control of the conversation.

The consumer rights act 2022 and your cancellation rights

Under Ireland's Consumer Rights Act 2022, you have the right to cancel a digital service subscription within 14 days of purchase or renewal, provided you have not begun downloading or using the service in a material way. This "cooling off period" applies to Backblaze if you pay in euros and receive your service in Ireland.

If Backblaze renews your subscription automatically, your right to cancel within 14 days applies to that renewal charge as well. You do not need a reason to cancel within this window, and the company must refund your money promptly. After the 14-day period, you can still cancel, but Backblaze may not be required to refund unless they have breached their contract terms or failed to provide the service.

Most importantly, subscription services must make cancellation "as easy as subscribing." If Backblaze required you to click one button to start your trial or sign up, they must allow you to cancel with similarly simple steps. If their cancellation process is deliberately hidden or frustratingly complicated, you can escalate a complaint to the Competition and Consumer Protection Commission (CCPC), Ireland's main consumer authority.

What to do if backblaze refuses to cancel

If you request cancellation and Backblaze ignores you, charges your account after you asked them to stop, or makes the process needlessly difficult, you have formal options. Document every email, screenshot, and date. Contact the CCPC online at www.ccpc.ie or by phone at 01 402 5555. You can also lodge a dispute with your payment provider (credit card company, bank, or PayPal) to request a chargeback if Backblaze continues charging after your cancellation request.

How to cancel backblaze: step-by-step instructions

Cancelling Backblaze is straightforward if you follow the official in-app process, but you must complete all steps to ensure your account is fully deleted and billing stops. Stopee recommends working through the steps below in order.

Cancelling through your backblaze account

The fastest way to cancel is to log in directly to your account and delete it yourself. This method completes the cancellation immediately and removes your account from Backblaze's system.

1. Visit https://secure.backblaze.com/user_signin.htm in your web browser.
2. Enter your email address and password to sign in.
   • If you have forgotten your password, click "Forgot password" and follow the email reset link.
3. Once logged in, look for the left-hand navigation menu and click on My Settings.
4. On the "My Settings" page, scroll to the top and locate the Delete Account button or link.
   • Warning: Backblaze may warn you that deletion is permanent and that you will lose access to older file versions. Make sure you have downloaded or restored any files you need before proceeding.
5. Click Delete Account and read the on-screen confirmation message carefully.
6. Backblaze will send a verification code to your registered email address. Check your inbox (and spam folder) for an email titled something like "Confirm Account Deletion" or "Verify Your Request."
   • Pro tip: Check your email immediately, as verification codes typically expire after 24 hours.
7. Click the verification link in the email or copy the code and paste it into the confirmation field on the Backblaze website.
8. Confirm the deletion by following any final on-screen prompts. Your account will be removed and all automatic billing will stop.

Cancelling without logging in

If you cannot access your account or have forgotten your login details, you can request cancellation by contacting Backblaze's support team directly. This method takes longer but still works.

1. Visit Backblaze's contact page or help centre and locate their support email address or contact form.
2. Send an email stating clearly: "I request immediate cancellation of my Backblaze account associated with [your email address]. Please confirm that my subscription will stop and no further charges will be made."
   • Include your full name, registered email address, and the email address you use to receive billing notifications.
3. Send the request from the email address associated with your Backblaze account for faster verification.
4. Keep a copy of your email and note the date you sent it. This becomes important if a dispute arises later.
5. Backblaze should respond within 5 working days. They will either confirm cancellation immediately or ask clarifying questions.
6. Once they confirm cancellation, follow up by checking your next billing date to ensure no charge appears.

Cancelling via your payment provider

If Backblaze does not respond to your cancellation request or continues to bill you, you can instruct your bank or payment provider to stop authorising future charges. This method does not delete your Backblaze account, but it prevents further payment.

1. Log in to your bank's online portal or mobile app.
2. Navigate to your card settings or payment authorisations section (often called "Manage subscriptions" or "Standing orders").
3. Find the recurring payment to Backblaze and select "Cancel" or "Remove authorisation."
   • Some banks require you to contact them by phone to cancel a standing order.
4. Confirm the cancellation. Your bank will stop processing future charges immediately.
5. After cancelling the payment, still send a formal cancellation email to Backblaze so they have a record of your request. This protects you if they try to collect payment through other means.

Timeline and what to expect after cancellation

Once you cancel Backblaze, several things happen in sequence. Knowing the timeline helps you avoid surprise charges and confirms that your cancellation worked.

What happens immediately after you request cancellation

When you delete your account through the Backblaze portal or confirm cancellation via support, your account is marked for deletion but may not be removed from their servers instantly. Backblaze typically stops billing within 24 hours and access to your backed-up files becomes unavailable shortly after.

Important: If you need to restore any files, download or restore them before you click the final delete button. After deletion, you cannot recover your backed-up data unless Backblaze stores it temporarily (usually 30 days) before permanent purge.

Checking your next billing date

Log in to your bank account or credit card portal and check your transaction history for Backblaze. Look for the date of your last renewal or monthly charge. If your subscription was monthly and your last charge was on the 15th of any month, your next charge would have been due around the 15th of the following month. After you cancel, that charge should not appear.

If a charge does appear after you cancelled, contact Backblaze support immediately and reference your cancellation date and confirmation email. Request a full refund of the unauthorised charge.

Deleting the backblaze application from your computer

Cancelling your Backblaze account does not automatically remove the software from your computer. You should uninstall the Backblaze client to free up disk space and system resources.

• On Windows: Go to Control Panel > Programs > Programs and Features, find Backblaze, and click Uninstall.
• On macOS: Open Applications, find Backblaze, and drag it to Trash. Then empty your Trash.

Refunds and what you can claim back

Whether Backblaze refunds you depends on when you cancel relative to your billing cycle and whether the 14-day cooling off period applies. Stopee recommends acting quickly to maximise your refund chances.

When you are entitled to a refund

You have the strongest refund claim if you cancel within 14 days of a renewal or initial purchase. Under the Consumer Rights Act 2022, Backblaze must refund the full amount of that charge, and they cannot charge you a cancellation fee or deduct any amounts unless they can prove they incurred costs providing the service to you (which is unlikely for a digital subscription).

If you cancel after the 14-day window, Backblaze is not legally required to refund any portion of your subscription unless their service failed to meet the contract terms (for example, if backup stopped working and they did not fix it, or if they took longer than 30 days to respond to a support request).

How to request a refund from backblaze

1. Send a formal email to Backblaze support with the subject line: "Refund request for [your email address]."
2. State the reason clearly: "I am requesting a full refund of [amount in euros] charged on [date]. I cancelled my account within 14 days of this charge and am entitled to a refund under the Consumer Rights Act 2022."
3. Include your account email, transaction ID (if you have it), and a screenshot of the charge from your bank statement.
4. Keep a copy of this email and note the date you sent it.
5. Expect a response within 5-10 working days. Backblaze will either approve and process your refund or explain why they believe they are not obligated to refund.
6. If they refuse unfairly, escalate to the CCPC (Ireland's consumer authority) or your payment provider.

How long refunds take

Once Backblaze approves your refund, they typically process it within 5-10 working days. The money then travels back through your payment provider (bank, credit card, PayPal) and appears in your account. Bank transfers can take a further 2-5 working days, depending on your bank. In total, expect your refund to arrive within 3 weeks of Backblaze approving it.

Common mistakes people make when cancelling backblaze

Cancellation can feel stressful, especially if you worry about hidden charges or losing your data. Many people rush through the process and miss crucial steps, which sometimes leads to continued billing or difficulty retrieving their backed-up files.

Mistake 1: uninstalling the app without deleting your account

Simply removing the Backblaze software from your computer does not cancel your subscription or stop billing. Your account remains active on Backblaze's servers, and you will continue to be charged. Always delete your account through the Backblaze portal or request cancellation in writing before you uninstall the application.

Mistake 2: not downloading important files before deletion

Once you confirm account deletion, Backblaze immediately revokes your access to all backed-up files. If you restore or download files after deletion, you will be unable to do so. Download anything you might need before you proceed with the final deletion step.

Mistake 3: ignoring the verification email

Backblaze sends a verification code to your registered email address when you request account deletion. If you do not click the link or enter the code within 24 hours, your deletion request may expire and you will have to start the process again. Check your email (and spam folder) immediately after requesting deletion.

Mistake 4: not checking your bank account after cancellation

Many customers cancel successfully but forget to verify that no further charges appear. Set a reminder to check your bank statement 7 days after you cancel. If a charge appears, contact Backblaze immediately and reference your cancellation confirmation.

Mistake 5: cancelling via support but not following up

If you email Backblaze support asking them to cancel, always follow up within 10 days if you do not receive a confirmation. Some requests get lost or mishandled. A follow-up email ensures they actually processed your cancellation and can provide written proof if a dispute arises later.

After you cancel: what to do next

Cancellation is just the beginning of protecting yourself. A few simple follow-up steps ensure you stay in control and do not face unexpected charges down the line.

Monitor your bank account for the next 60 days

Check your bank statement weekly for the next 2 months to confirm that Backblaze does not attempt another charge. If a charge appears after your cancellation, report it immediately to your bank as an unauthorised transaction and request a chargeback.

Keep all cancellation emails and confirmations

Save every email related to your cancellation, including your cancellation request, Backblaze's confirmation, and any refund approvals. Create a folder on your computer or in your email client labelled "Backblaze Cancellation" and store these documents there. If a dispute arises months later, these emails are your proof that you cancelled.

Review your other subscriptions

While you are checking your billing, take a moment to audit your other recurring payments. Many people discover forgotten subscriptions when they start paying closer attention to their bank statements. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim money they did not know they were spending. Use this as an opportunity to review what you actually use and what you can let go.

Consider alternative backup solutions

If you still need backup protection, research alternatives like Acronis True Image, Carbonite, or IDrive. Compare pricing, features, and customer support ratings before committing to a new service. Many offer free trials, so you can test them before you pay.

Comparing backblaze to similar services

If you are cancelling because you found a better alternative or want to understand your options, this comparison table shows how Backblaze stacks up against similar cloud backup providers in the Irish market.

Common questions about cancelling backblaze

Stopee fields questions from customers every day about the cancellation process, refunds, and what happens to their data. Here are the questions we hear most often.

Can i pause my backblaze subscription instead of cancelling?

Backblaze does not offer a pause option. You must either keep your subscription active or cancel it entirely. If you think you might need backup again in the future, you can cancel now and re-subscribe later without penalty. There is no lock-in period, so you are free to return whenever you wish.

What happens to my backed-up files after i delete my account?

Once you delete your Backblaze account, your access to backed-up files stops immediately. Backblaze typically deletes your files from their servers within 30 days of account deletion. After that, data recovery is not possible. If you need to restore anything, do so before you confirm deletion.

Will cancelling affect my other online accounts or passwords?

No. Backblaze only backs up your computer's files. Cancelling your Backblaze subscription does not affect your email, social media, or any other online accounts. Your passwords and data remain safe (though you will no longer have cloud backup protection for your computer).

Can i get a refund if i cancel before my renewal date?

If you cancel before your renewal date but after the 14-day window has closed since your last charge, Backblaze is not obligated to refund the unused portion of your subscription. However, you are welcome to ask. If they refuse and you believe they have treated you unfairly, you can escalate to the CCPC. Stopee recommends requesting a refund in writing and keeping a record of their response.

Do i need to contact backblaze before i cancel?

No. You do not need permission or prior notice to cancel. Simply follow the self-service deletion steps in your account, or send a cancellation email directly. Backblaze will process your request regardless.

Checklist: making sure your backblaze cancellation is complete

Use this checklist to confirm that every step of your cancellation was successful and that you are no longer at risk of further charges.

• Account deleted through the Backblaze portal or cancellation confirmed by email from support
• Verification email from Backblaze received and confirmation link clicked
• All important files downloaded or restored before deletion
• Backblaze application uninstalled from your computer
• Bank account checked to confirm no charge appears on renewal date
• All cancellation emails and confirmations saved in a safe folder
• Refund request sent (if within 14 days) with copies saved
• Weekly bank statement check scheduled for the next 60 days
• Alternative backup service researched and set up (if needed)

Escalation: what to do if backblaze ignores your cancellation request

If you have followed these steps and Backblaze continues to charge you after cancellation, you have formal ways to push back. Stopee believes every consumer deserves a fair and transparent cancellation process, and Irish law is on your side.

File a complaint with the CCPC

If Backblaze refuses to cancel, ignores your cancellation request, or continues to charge you after you asked them to stop, submit a formal complaint to the Competition and Consumer Protection Commission (CCPC). You can lodge your complaint online at www.ccpc.ie, by phone at 01 402 5555, or by post at:

Competition and Consumer Protection Commission
New Docklands
George's Dock
Dublin 1
D01 X2K5
Ireland

Include copies of your cancellation request, Backblaze's response (or lack thereof), and bank statements showing the charges. The CCPC will investigate and can force Backblaze to comply with Irish consumer law.

Dispute the charge with your bank

If Backblaze charged you after you cancelled, contact your bank and request a chargeback (also called a "dispute" or "reversal"). Provide your bank with a copy of your cancellation email and explain that you authorised the first charge but not the subsequent ones. Most banks investigate within 5-10 working days and will refund you if they agree the charge was unauthorised.

Final thoughts: reclaim your subscription power

Cancelling Backblaze is straightforward when you follow the steps in order and know your consumer rights. You are not locked in, there is no penalty for leaving, and Irish law protects you if the company tries to bill you unfairly. Whether you are switching to another backup service, no longer need cloud backup, or simply want to reduce your monthly expenses, you have the power to cancel on your terms.

Stopee has helped thousands of consumers navigate cancellations, refunds, and disputes with subscription services. Remember: if Backblaze makes cancellation harder than signup, refuses a refund you are legally entitled to, or ignores your cancellation request, you are not powerless. Document everything, contact the CCPC, and escalate through your bank if necessary. Your money, your data, and your time are yours to protect.