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Cancel Backblaze: The Right Way
How to cancel backblaze and stop paying for cloud backup you don't use
What backblaze is and why you might need to cancel
Backblaze is a cloud backup service that runs quietly on your computer, automatically copying your files to remote servers. The company offers affordable storage for individual computers and a separate business product for developers and organizations. Many U.S. consumers choose Backblaze for its simplicity and low cost, but changes in your backup needs, budget constraints, or frustration with the service often prompt cancellation.
If you've decided that Backblaze no longer fits your workflow, you're not alone. At Stopee, we help thousands of consumers navigate subscription cancellations every month, and Backblaze cancellations follow predictable patterns. The key to a smooth exit is understanding exactly what you need to delete and when, because Backblaze ties billing to active devices and backup licenses in your account.
Backblaze pricing and billing plans
Backblaze charges per device on a fixed schedule, and understanding your plan helps you anticipate refunds and renewal dates.
| Plan type | Cost (U.S.) | Billing cycle |
|---|---|---|
| Monthly license per computer | $7 | Every 30 days |
| Yearly license per computer | $70 | Every 12 months |
| Two-year license per computer | $130 | Every 24 months |
| B2 object storage (business) | Usage-based | Monthly charges |
Annual and multi-year plans often represent better value per month, but they also mean larger upfront payments and potential refund complications if you cancel early. Stopee recommends checking your current billing date before you start the cancellation process, so you know exactly what period you've already paid for.
Why people cancel backblaze
Understanding your own cancellation reason helps you decide whether cancellation is truly the best move or whether a pause or plan downgrade makes more sense.
- Price concerns: Annual plans lock in costs, but if your storage needs shrink or rival services drop their rates, Backblaze may feel expensive by comparison.
- Switching to a different backup method: You might migrate to local backups, external drives, or competitor services like Carbonite or IDrive.
- Restore frustration: Some users report slow or cumbersome file retrieval, especially for large batches of data.
- Confusion about renewal and account management: The link between active devices, backup data, and recurring charges can confuse users who expect a simple on-off toggle.
- Unused account: If you no longer use the computer covered by your Backblaze license, paying to back it up no longer makes sense.
Your rights as a backblaze subscriber in the united states
Federal and state consumer protection laws give you specific rights when you cancel a subscription, and Backblaze must respect them.
The restore online shoppers confidence act and negative option rules
The Federal Trade Commission's Restore Online Shoppers Confidence Act (ROSCA) requires that any company with negative option billing (automatic renewal) must:
- Clearly disclose all material terms (price, cancellation procedure, renewal terms) before you buy.
- Obtain your affirmative consent to renew before charging you again.
- Honor your cancellation request quickly and not impose unreasonable obstacles to cancel.
- Provide a simple, online cancellation mechanism if you signed up online.
If Backblaze makes cancellation deliberately hard, refuses to cancel after you ask, or continues to bill you after you cancel, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. You also have the right to dispute unauthorized charges with your credit card company or bank.
State laws and additional protections
Many U.S. states have enacted their own negative option regulations that go beyond ROSCA. For example, California requires companies to honor cancellation requests made through the same method you used to sign up. At Stopee, we track these evolving protections because they strengthen your position when a company resists cancellation.
How to cancel backblaze step by step
Backblaze cancellation requires you to remove your backup data and delete unused licenses from your account before the service stops billing.
Cancellation steps for computer backup
Follow these steps in order to deactivate your Backblaze backup and prevent future charges.
- Sign in to your Backblaze account at secure.backblaze.com using your email address and password.
- If you have multiple computers backing up, you will see them listed on your account dashboard.
- Click on the computer you want to stop backing up.
- This opens the device overview page.
- Navigate to the Preferences section for that computer.
- Look for a menu or settings icon at the top or side of the page.
- Select "Delete Backup" or "Remove This Computer."
- Warning: This step removes all backup files stored in Backblaze. Make sure you have copies elsewhere if you need them.
- Pro tip: If you plan to return to Backblaze later, you can pause billing instead by adjusting your renewal settings; deleting is permanent.
- Go back to the Overview or Account page and look for unused licenses.
- Licenses are the paid permissions tied to your devices.
- Delete or remove any license that is not actively backing up a computer.
- This step prevents Backblaze from renewing or charging you for devices no longer in use.
- Confirm the cancellation by checking your email for a confirmation notice.
- Backblaze may send you a summary of what was removed.
Cancellation for B2 object storage users
If you use Backblaze B2 (the business storage product), the process is similar but includes object deletion.
- Log in to your B2 account at secure.backblaze.com.
- Navigate to your bucket or storage container.
- Delete all objects and files stored in your B2 buckets.
- Warning: Object deletion is permanent. Download or back up any files you need before proceeding.
- Delete the bucket itself.
- Go to Account Settings and confirm that no billing-related API keys or integrations remain active.
- Request account closure if you want to sever all ties with Backblaze.
- Contact Backblaze support to request final account removal; a web console option may not be available for B2.
What happens after you delete your backup
Once you delete your backup and licenses, Backblaze stops charging you immediately or at your next renewal date, depending on your billing cycle. If you paid for an annual plan and cancel mid-cycle, you may be eligible for a partial refund. Stopee recommends reaching out to Backblaze support within 7 days of cancellation to request a refund if you are due one.
Refunds and billing after you cancel
Backblaze's refund policy depends on when you cancel within your billing cycle and what you paid for.
Refund eligibility
If you paid for an annual or multi-year plan and delete your backup before the renewal date, you are often eligible for a pro-rated refund. For example, if you paid $70 for a yearly plan and cancel after 6 months, you may receive $35 back. Monthly subscribers generally do not receive refunds unless they cancel within a specific trial or grace period.
Pro tip: Check the exact terms of your purchase. If you bought through a promotional offer or bundled plan, refund rules may differ. Stopee advises keeping your original confirmation email to reference if disputes arise.
How to request a refund
- After you delete your backup and licenses, contact Backblaze support at help.backblaze.com/hc/en-us/contact.
- Submit a request explaining that you have cancelled your subscription and are requesting a refund for unused service.
- Include the date you cancelled, the plan you paid for, and your account email address.
- Backblaze support will review your request and respond within 5-10 business days.
- If Backblaze denies your refund request and you believe you are owed one, escalate to the Federal Trade Commission or your state attorney general's office.
- Stopee has helped thousands of consumers escalate through official channels when companies refuse legitimate refund claims.
Stopping future charges from a credit card perspective
If you remove your backup and licenses but Backblaze continues to charge your credit card, you can dispute the charge with your bank or card issuer. Contact your financial institution and explain that you cancelled the service and no longer authorized the charge. Most banks will reverse unauthorized recurring charges within 30 days. Keep your cancellation confirmation email as evidence.
Common mistakes when cancelling backblaze
Cancellation can feel stressful, especially if you worry about losing data or missing a refund deadline. We've seen these mistakes derail cancellations, and knowing them helps you avoid the same traps.
Mistake 1: deleting your backup but forgetting to delete licenses
Many users delete their computer's backup files but leave the license active in their account. Backblaze then renews the unused license at your next billing date, and you pay for a service you are not using. Before you finish cancelling, scroll through your account overview and remove every license explicitly. Check twice, because this oversight is easy to miss and costs you money.
Mistake 2: cancelling online without confirming via email
Backblaze's web console removes devices and licenses immediately, but the confirmation arrives in your inbox. If you do not receive a confirmation email within a few hours, your cancellation may not have processed. Check your spam folder, and if the email never arrives, log back in and verify that your backup and licenses are gone. If they are still there, repeat the deletion steps.
Mistake 3: assuming cancellation stops all charges immediately
If you are on an annual or multi-year plan, Backblaze typically honors the remainder of your paid period. For example, if your next renewal is in 3 months and you cancel today, you may keep access to your account for those 3 months. You won't be charged again, but you should not rely on immediate access loss as proof of cancellation. Verify in your account settings or by reviewing your billing statement that no new charges appear after your expected renewal date.
Mistake 4: not preserving your data before deleting backup
Backblaze's deletion is permanent. If you delete your backup and later realize you needed a file, recovery is extremely difficult and may not be possible. Before you delete, download a final copy of important files to an external drive or another cloud service. This extra step takes time but protects you from data loss panic.
Checklist before and after you cancel
Use this list to ensure you complete every step correctly and avoid billing surprises.
| Task | When | Status |
|---|---|---|
| Write down your account email and password | Before you start | ☐ |
| Note your current renewal date | Before you start | ☐ |
| Download or back up critical files locally | Before deletion | ☐ |
| Delete all backups for each computer | During cancellation | ☐ |
| Delete all unused licenses from your account | During cancellation | ☐ |
| Confirm cancellation email arrives | Within 24 hours | ☐ |
| Request refund if eligible | Within 7 days | ☐ |
| Verify no new charges on next billing cycle | At renewal date | ☐ |
What to do after you cancel
Cancelling Backblaze is the end of one chapter, but you may need to address backup gaps or account cleanup afterward.
Ensuring you have backup coverage going forward
If you cancelled Backblaze because you wanted to switch to a different service, set up your new backup immediately. Do not go weeks without backup coverage. Popular alternatives include Carbonite, IDrive, and Acronis. If you're switching to local backup only (using external hard drives or a NAS), test your restore process before you delete Backblaze to confirm it works.
Monitoring your credit card and bank statements
Check your statement 5-10 days after your renewal date to confirm no new Backblaze charge appears. If you see a charge, contact Backblaze support immediately and request a reversal. If the company does not respond or refuses, dispute the charge with your bank. Stopee recommends saving your cancellation confirmation email and any support correspondence for at least 6 months as proof that you cancelled.
Cleaning up your account if you keep it open
If you want to preserve your Backblaze account for future use without being charged, ensure all devices are deleted and all licenses are removed. Log in quarterly to confirm the account remains inactive. Some users prefer to keep an account open in case they return, but inactivity does not prevent billing if a license renews, so stay vigilant.
Backblaze cancellation summary and next steps
Cancelling Backblaze requires you to delete your backup and remove all active licenses from your account through the web console at secure.backblaze.com. The process is straightforward if you follow the sequence: delete the backup, delete unused licenses, confirm via email, and request a refund if eligible. Most cancellations process within 24 hours, and you should see billing stop at your next renewal date.
Federal law protects you. If Backblaze refuses to cancel, continues to charge you after cancellation, or makes the process unreasonably difficult, you have the right to file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or dispute the charge with your bank. Stopee has helped thousands of consumers cancel cloud backup subscriptions, and we've seen that persistence and clear documentation of your cancellation request almost always resolve billing disputes.
Ready to move forward? Log into your Backblaze account now and follow the steps above. If you encounter resistance or confusion, Stopee stands ready to guide you through escalation with the company or regulators. Your money is yours to keep, and you deserve a cancellation process that respects your time and your wallet.
Contact information for disputes
- Federal Trade Commission Consumer Sentinel: reportfraud.ftc.gov or call 1-877-438-4338
- Your state attorney general: Visit your state's official website to file a complaint about subscription billing or service disputes
- Your bank or credit card issuer: Call the customer service number on the back of your card to dispute unauthorized charges
- Backblaze support: help.backblaze.com/hc/en-us/contact