Manage Backblaze

How to cancel backblaze and recover your data safely in canada

Understanding backblaze and why you might want to leave

Backblaze is a cloud backup service that stores your computer files, photos and documents on secure servers - automatically and continuously. The platform offers two main products: Backblaze Computer Backup (which backs up your entire computer) and B2 Cloud Storage (a pay-as-you-go service for larger data sets and business files). Many Canadians use Backblaze to protect against data loss, but if your needs have changed, your budget is tight, or you've found a better alternative, cancelling is straightforward - provided you know the right steps to take.

The key difference between Backblaze and competing services often comes down to price, storage limits and ease of use. If unlimited backup appeals to you, Backblaze Computer Backup is competitive. If you prefer a different feature set or have switched to another provider, Stopee is here to walk you through cancellation without confusion or regret.

When cancellation makes sense

You might cancel Backblaze for several legitimate reasons. Perhaps you've upgraded to a business solution that includes backup as standard, or you've decided to manage backups manually. Maybe you're consolidating subscriptions to save money, or the service hasn't met your expectations. Whatever your reason, Stopee recommends that you cancel only after you've downloaded or exported any backups you need - because deletion is permanent.

Another common trigger is switching devices. If you've replaced your computer and no longer need backup for the old one, you can remove that device from your account without cancelling your entire subscription. This gives you flexibility and keeps costs down if you still use Backblaze for other machines.

Your consumer rights in canada

Under Canada's federal consumer protection frameworks (including the Competition Act and provincial consumer protection legislation), you have the right to cancel a subscription service without penalty - provided the company has made the cancellation process clear and simple. If Backblaze makes cancellation deliberately difficult or obstructs your request, you may lodge a complaint with your provincial consumer protection authority or the Competition Bureau.

Additionally, if you purchased Backblaze through Apple's App Store or Google Play, those platforms have their own refund windows (typically 15 days). Stopee advises you to check which payment method you used, because cancellation steps and refund eligibility depend on it.

Backblaze pricing and plan comparison

Before you cancel, review what you're paying and whether a smaller plan might suit you better.

If cost is your concern, the yearly plan offers better value than monthly (about C$11.14 per month when spread across 12 months). However, if you're certain you won't need backup anymore, cancellation is the right move - and Stopee will help you do it painlessly.

How to cancel backblaze on your computer or phone

Cancellation steps depend on where you subscribed. Most Canadian users subscribe directly through Backblaze's website, but some use Apple or Google Play. We've mapped out every scenario below.

Cancel backblaze through your online account

This is the most common method and takes about 5-10 minutes.

1. Visit the Backblaze login page and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password?" and reset it via email.
2. Once logged in, locate your account menu (usually top-right corner, marked by your profile icon or initials).
   • Select "Account settings" or "My account" - exact labels vary by version.
3. Navigate to the "Subscriptions" or "Billing" section.
   • You'll see your active plan(s), renewal date, and payment method.
4. Locate your Computer Backup subscription and click "Cancel subscription" or a red "X" icon.
   • Warning: Do not delete your backup computers yet - do that only after you've exported any data you need.
5. Backblaze will ask why you're cancelling (feedback is optional) and confirm the cancellation.
   • You'll receive a confirmation email within a few minutes.
6. If you've cancelled because you no longer use a device, you can now delete that backup computer from your account.
   • Go to "Computers" or "Devices," select the computer, and choose "Delete this computer."

Pro tip: Before cancellation, download your file history or export a list of your backed-up files. Backblaze allows you to restore individual files through its web restore tool - use this if you need a copy of specific data before you cancel.

Cancel backblaze if you subscribed via apple app store (iPhone or iPad)

If you paid through Apple, you must cancel through Apple's settings, not through Backblaze.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name (Apple ID) at the top.
3. Select "Subscriptions."
4. Find Backblaze in the list and tap it.
5. Tap "Cancel Subscription" and confirm your choice.
   • Your subscription will end at the next renewal date; you retain access until then.
6. Apple will send you a confirmation email.

Warning: Backblaze has no direct cancellation link for App Store purchases. If you try to cancel through Backblaze's website, your subscription will continue to auto-renew on Apple's side. Always cancel through Apple Settings.

Cancel backblaze if you subscribed via google play (Android)

Like Apple, Google Play manages Android subscriptions separately from Backblaze's website.

1. Open the Google Play app on your Android device.
2. Tap your profile icon (top-right corner).
3. Select "Manage subscriptions."
4. Find Backblaze and tap it.
5. Tap "Cancel subscription."
   • Choose your reason (optional) and confirm.
6. Your subscription ends at the next billing date; you keep access until then.

Google Play will email you a cancellation confirmation within a few hours. If you're cancelling because you've lost access to a device, also remove that device from your Backblaze account on the web to stop backup attempts.

What happens after you cancel backblaze

Cancellation stops future charges, but your data doesn't vanish immediately - and that's important to understand.

Your access and data after cancellation

Once you cancel, you typically retain read-only access to your backed-up files through the Backblaze web dashboard for the remainder of your paid billing period. For example, if you cancel mid-month on an annual plan, you can still restore files until the year is up. After that, Backblaze deletes your account and all associated backups.

Pro tip: If there's any chance you'll need your backups later, export or download critical files before your billing period ends. Backblaze allows unlimited restores, so use that feature freely in the time you have left.

For B2 Cloud Storage users, data remains stored and billable until you manually delete it from the B2 console. Cancelling your Computer Backup does not automatically delete B2 data. If you're paying for B2 storage separately, log in to the B2 dashboard and remove files you no longer need.

Deleting your account entirely

Cancelling your subscription does not delete your Backblaze account. Your email, preferences and historical device list remain. If you want to erase your account completely, you must request account deletion separately through Backblaze's support contact form. Backblaze will warn you that this action is permanent and cannot be undone.

Stopee recommends deleting your account only if you're certain you'll never need your backups again. Many users keep the account (even after cancelling) just to have historical access for a few months.

Refund policy and your right to money back

Backblaze's refund rules are strict but not unreasonable - here's what applies in Canada.

Computer backup refund eligibility

Monthly Computer Backup plans are non-refundable. Once you pay for a month, that charge is final, even if you cancel immediately. This is the catch of paying month-to-month.

Yearly and 2-year Computer Backup plans are refundable only if you request a refund within 30 days of your initial purchase. This means if you bought a yearly plan today and changed your mind within 30 days, you can ask for your full money back. After 30 days, no refund is available - but you can cancel to stop future charges.

Warning: The 30-day refund window applies to the date you purchased the plan, not the date you cancel. If you bought a 2-year plan 45 days ago and cancel today, you will not receive a refund.

App store and google play refunds

If you subscribed through Apple or Google, their refund policies override Backblaze's. Apple typically allows refund requests within 15 days of a charge; Google Play has a 48-hour window. To request a refund:

• Apple: Go to your App Store purchase history, find Backblaze, tap "Report a Problem," and request a refund. Apple reviews the request and may approve it within a few days.
• Google Play: Open your Play Store order history, find the Backblaze charge, select "Report a problem," and choose "Request refund." Google usually responds within hours.

These refunds are processed back to your original payment method (debit card, credit card or Apple/Google balance).

B2 and physical drive refunds

B2 Cloud Storage uses a pay-as-you-go model and is not refundable once incurred. However, you can delete data immediately to stop future charges. USB restore drives are refundable if returned within 30 days of receipt, but you must cover return shipping costs and any import duties - and Backblaze limits returns to five drives per 12-month period.

Stopee advises that most Canadians find physical drive returns more trouble than they're worth due to shipping costs and customs delays.

Common mistakes when cancelling backblaze

Many Canadian users stumble on cancellation because they overlook a single detail - and then wonder why they're still being charged. Here's how to avoid that frustration.

Confusing cancellation with deletion

Cancelling stops charges but doesn't erase your data. Deleting your backup computers removes them from your account and makes those backups unrecoverable. Some users cancel, then panic when they discover their old files are gone because they deleted the computers too soon. The safest approach: cancel first, wait a week to confirm no more charges appear, then delete devices if you're absolutely certain you don't need them.

Forgetting to cancel on the right platform

If you subscribed via Apple or Google Play but try to cancel through the Backblaze website, your subscription will not cancel. Charges will keep coming because Apple or Google is managing renewal, not Backblaze. Always check your original receipt to see where you paid. If you see "Apple" or "Google" on the receipt, cancel there - nowhere else.

Not downloading files before the billing period ends

Once your paid period expires, Backblaze deletes your account and all backups. You cannot restore files after that point. If you cancel on day 1 of your annual plan, you still have 365 days to download files - but if you wait until day 364, you're cutting it close. Download critical data within the first few days after cancelling to avoid panic.

Ignoring B2 data left behind

Cancelling Computer Backup does not affect B2 Cloud Storage. If you're running both services, you must cancel B2 separately and delete your stored data through the B2 console - otherwise you'll continue to pay storage fees. Check your Backblaze billing page to confirm you're not being charged for B2 after cancellation.

Missing the 30-day refund window

If you bought a 2-year plan, your refund window closes 30 days after purchase. If you cancel on day 31, no refund. Set a reminder on your phone the day you subscribe, so you don't miss the deadline if you're uncertain about the service.

Your consumer protections and escalation options

If Backblaze refuses to cancel your subscription, ignores your cancellation request, or continues charging after you've cancelled, you have legal recourse in Canada.

Provincial consumer protection acts

Each province in Canada has a Consumer Protection Act that governs subscription services. These laws require companies to make cancellation easy and to stop charging once you cancel. If Backblaze violates these rules - for example, by hiding the cancellation button or continuing to bill after your cancellation request - you can file a complaint with your provincial consumer protection office.

Contact details for your province:

• Ontario: ServiceOntario Consumer Protection (serviceontario.ca)
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Fair Trading Act complaints (servicealberta.ca)
• Quebec: Office of the Protecteur du consommateur (opc.gouv.qc.ca)
• Other provinces: Search your provincial government website for "consumer protection" or "fair trading."

Competition bureau escalation

If you believe Backblaze is engaging in deceptive marketing or predatory billing practices across Canada, you can report the issue to the Competition Bureau (canada.ca/competition). The Bureau investigates complaints of misleading subscription practices and can take legal action against companies that break federal law.

Credit card chargeback

If Backblaze continues to charge you after you've cancelled and the company ignores your refund requests, contact your credit card issuer or bank and request a chargeback. Provide evidence (screenshots of cancellation confirmation, cancelled subscription screenshots, billing statements). Your bank can reverse the charges and dispute them with Backblaze on your behalf. This is a last resort but a powerful one.

Stopee recommends documenting every step: cancellation confirmation emails, support ticket numbers, and billing records. These become crucial if you need to escalate.

Backblaze alternatives worth considering

Before you cancel, consider whether another backup solution might serve you better - or whether you truly need to cancel at all.

Many Canadians switch from Backblaze to IDrive because IDrive offers unlimited backup at roughly the same price but supports up to 5 computers on a single account. Others migrate to Google One for seamless integration with Gmail and Google Drive. Evaluate your actual needs before cancelling - sometimes a cheaper plan or a competitor's free tier might solve your problem without losing your backup history.

Cancellation checklist and final confirmation

Before you consider cancellation complete, work through this checklist to avoid regret.

• Identify where you subscribed (Backblaze website, Apple, or Google Play).
• Download or restore any critical files from your backup.
• Export your file history if you want a record of what was backed up.
• If paying directly: log into your Backblaze account and cancel the subscription. If using Apple or Google: cancel through their platforms.
• Confirm the cancellation by checking your email for a confirmation message within 24 hours.
• Check your bank or credit card statement 2-3 days later to ensure no new charge appears.
• Log into Backblaze again to confirm the subscription status shows "cancelled" or "inactive."
• If paying for B2 separately, log into the B2 console and delete any data you no longer need.
• Keep your cancellation confirmation email for at least one year in case billing disputes arise.
• If continuing to use Backblaze for other devices, verify they are still backing up normally.

When to contact stopee for cancellation support

If you've followed these steps and Backblaze still charges you after cancellation, or if the company refuses to process your cancellation request, Stopee has helped thousands of consumers cancel problematic subscriptions and recover refunds. Visit Stopee at stopee.com to document your case, access templates for escalation emails, and connect with consumer advocates who can guide you through the complaint process.

Stopee is free and confidential. Our mission is to ensure that Canadian consumers have the power to cancel any subscription without penalty or delay. Whether you're wrestling with Backblaze or any other recurring service, Stopee will equip you with the knowledge, templates and legal references you need to win your cancellation - and your refund, if you're entitled to one.

Backblaze support contact information

If you need to escalate a cancellation issue or request a manual refund review, contact Backblaze directly:

• Email support: Send a detailed message to Backblaze's help portal at help.backblaze.com (login required).
• Phone: Backblaze does not list a dedicated cancellation phone line; all support is handled via email or web ticket.
• Mailing address: Backblaze, Inc., 2308 University Ave, Berkeley, CA 94704, USA. (Note: mailing may take weeks; email is faster.)
• Live chat: Available during business hours on the Backblaze website (limited availability for subscription issues).

If you're requesting a refund, include your order number, subscription start date, cancellation date and a clear explanation of why you believe you qualify for a refund under Backblaze's 30-day policy (if applicable).

Cancelling Backblaze doesn't have to be stressful - but it does require attention to detail. Follow these steps, download your data first, and confirm your cancellation in writing. And remember: Stopee has helped thousands of consumers cancel subscriptions they no longer want. If you run into obstacles, we're here to help you navigate the process and claim the refunds you deserve.