Manage Backblaze

How to cancel backblaze and avoid hidden charges in the philippines

What is backblaze and why you might need to cancel

Backblaze is a cloud backup service based in California that automatically copies your computer files to remote servers, so you never lose data to hard drive failure or theft. For users in the Philippines, the service works well if you need reliable offsite storage, but billing in US dollars and time-zone support can make cancellation frustrating when you decide to leave.

How backblaze works for filipino users

You sign up, install software on your computer, and Backblaze runs automatic backups in the background. The service bills your credit card or bank account on a recurring cycle, typically every year or every two years. Backblaze does not offer GCash, Maya, or Philippine bank transfers, so international card fees often apply to your monthly or annual charge.

The main issue: Backblaze's cancellation process requires you to manually delete every single backup and license from your account before the subscription stops. Support staff cannot cancel on your behalf, which catches many users off guard.

Backblaze pricing in philippine pesos

Here is what you actually pay in the Philippines when you convert USD to PHP:

Exchange rates vary daily, so your actual PHP amount will shift. Always check your latest invoice for the exact charge, especially if you are canceling within a billing cycle and expecting a partial refund.

Your consumer rights when canceling backblaze

The Philippines recognizes your right to cancel subscriptions fairly under the Consumer Act of the Philippines (Republic Act No. 7394), which protects you against unfair billing and deceptive practices.

What the consumer act of the philippines says

Under Republic Act No. 7394, you have the right to cancel a subscription without penalty if the company uses deceptive or unfair practices to collect payment. Backblaze's requirement to manually delete every backup before cancellation becomes valid is not inherently unfair, but if the company continues charging you after you reasonably attempted cancellation, you can file a complaint with the National Privacy Commission or the Department of Trade and Industry Consumer Protection Group.

Pro tip: Keep screenshots and email confirmations of your cancellation attempt. If Backblaze charges you again after you delete all backups, use that evidence to escalate to the DTI if the company refuses a refund.

You also have the right to clear, truthful information about billing dates, renewal terms, and cancellation steps before you pay. Backblaze must disclose its cancellation policy upfront, and if the policy is buried or misleading, you can dispute that charge under Philippine consumer law.

When to escalate your cancellation issue

Contact Backblaze support first at helpme@backblaze.com or through the help center chat. If the company refuses to cancel or reverses your deletion of backups without permission, escalate to the Department of Trade and Industry Consumer Protection Group (DTI CPG). Document every step: the date you attempted cancellation, the backup names you deleted, and any support responses.

How to cancel backblaze step by step

The only verified method is to delete every backup and license through your account dashboard, because Backblaze support cannot cancel subscriptions directly.

Before you start canceling

Cancellation means losing access to your backed-up files permanently, so download or restore anything you need first. If you have important documents, photos, or projects stored in Backblaze, pull them down to your local computer or another storage service before you delete the backup.

• Log into your Backblaze account
• Open the Backup tab
• Review all files currently backed up
• Download or restore any files you want to keep
• Take a screenshot of your subscription plan and next billing date
• Check your email for renewal notices and save them

Warning: Once you delete a backup, Backblaze permanently removes those files from its servers after a grace period. You cannot recover them after cancellation is complete.

The exact cancellation process on the web

This is the step-by-step path that actually works to cancel Backblaze without delays or surprise charges:

1. Go to backblaze.com and log into your account with your email and password
2. Navigate to Preferences (usually in the left sidebar or account menu)
3. Look for the Backup section and locate each backup listed under your account name
   • If you have multiple computers or external drives backed up, you will see each one listed separately
   • If you have B2 Cloud Storage or B2 Overdrive, these appear as separate line items
4. Click Delete Backup next to the first backup name
5. When prompted, enter your Backblaze account password to confirm the deletion
   • Backblaze requires password confirmation to prevent accidental deletion
   • You must use the same password you use to log in
6. Wait for the deletion to complete (this may take a few seconds)
7. Repeat steps 3-6 for every backup, license, and storage product listed
   • Do not skip any backup or license; even one remaining backup keeps your subscription active
   • Check both the Backup section and any B2 or Overdrive sections
8. Once all backups and licenses are deleted, your subscription cancels automatically
   • You will not be charged at the next renewal date
   • Backblaze may still send a cancellation confirmation email

Pro tip: If the web dashboard feels slow or you are unsure whether a backup was deleted, wait 5 minutes, log out, and log back in. Refresh the page to see the current state of your account. Sometimes the interface lags behind the actual deletion.

What to do after you delete all backups

After you complete deletion, your subscription should be canceled, but take one more verification step to be sure:

• Log into your Backblaze account again after 24 hours
• Check Preferences to confirm that no backups are listed
• Look for a subscription status message or next billing date (it should be blank or say "No active subscription")
• Check your email for a cancellation confirmation from Backblaze

If you still see a backup listed or a future billing date, contact Backblaze support immediately at helpme@backblaze.com and include a screenshot of your account showing the remaining backup or billing date.

Backblaze refunds and what to expect

Backblaze offers refunds under specific circumstances, but the terms are stricter than many competitors.

Refund policy and timeframes

Backblaze gives you a 30-day money-back guarantee only if you cancel within 30 days of your initial signup. If you cancel after 30 days, Backblaze does not offer refunds for the current billing period, even if you have only used the service for a few days.

The exception: If Backblaze charges your card after you have deleted all backups and licenses, you have 45 days from the charge date to dispute that charge with Backblaze support. After 45 days, your dispute window closes, so act fast if you spot an unexpected charge.

Pro tip: When you receive your next bank or credit card statement after cancellation, check it carefully. If Backblaze charged you again, email helpme@backblaze.com with your invoice number, the charge date, and proof that you deleted all backups. Include screenshots of your empty backup list.

How to claim a refund if you are owed one

1. Log into your Backblaze account and find your subscription history or payment receipts
2. Identify the charge that should not have occurred (usually the one after you deleted all backups)
3. Email helpme@backblaze.com with the subject line "Refund request: [Your account email]"
4. Include the following details:
   • The date you deleted your final backup
   • The date Backblaze charged your card afterward
   • Screenshot of your account preferences showing no backups listed
   • A screenshot of the disputed charge from your bank or credit card statement
5. Request a refund of the full charge amount
6. Backblaze should respond within 5 to 10 business days with a refund or explanation

If Backblaze refuses the refund without a clear reason, escalate to the Department of Trade and Industry under Republic Act No. 7394, which protects you against unfair billing practices. Stopee has helped thousands of consumers navigate disputes like this by providing step-by-step guidance and escalation pathways.

Common cancellation mistakes and how to avoid them

It is easy to make cancellation harder than it needs to be, and small mistakes often lead to extra charges or lost data that could have been prevented.

The backup deletion trap

The biggest mistake is assuming that uninstalling the Backblaze software from your computer cancels your subscription. It does not. Uninstalling the software only stops new backups from running, but your existing backup remains on Backblaze's servers, and your subscription keeps billing. You must explicitly delete the backup through your account dashboard to stop charges.

Warning: If you uninstall without deleting the backup, Backblaze will continue to bill you monthly or yearly until you log in and delete that backup from Preferences.

Forgetting multiple backups or licenses

If you use Backblaze on your desktop, laptop, and external hard drive, you have three separate backups, and you must delete all three for cancellation to take effect. Many users delete only the primary computer backup and forget the others. When the renewal date arrives, Backblaze bills you again for the remaining backups.

Before you cancel, go back to step 3 of the cancellation process above and count every backup listed. If you see "Desktop," "Laptop," and "External Drive," you have three to delete, not one.

Not taking screenshots or keeping records

You will regret this if a surprise charge appears months later. Screenshot your backup list before deletion, your subscription page showing the next billing date, and any confirmation emails from Backblaze. If the company charges you after cancellation, that evidence is your strongest lever for getting a refund or escalating to the DTI.

Canceling too close to the billing date

Backblaze bills on the anniversary of your signup or purchase date. If you cancel on the same day or one day before billing, Backblaze may still process the charge because the system has already queued the payment. Always cancel at least 3 to 5 days before your next billing date to be safe.

Stopee checklist for successful backblaze cancellation

Use this checklist to verify that your cancellation is truly complete and that you will not face surprise charges:

How stopee helps you cancel backblaze with confidence

Canceling Backblaze can feel complicated because the company hides the cancellation process behind a password-protected account dashboard and does not offer phone or chat cancellation. At Stopee, we break down this process into clear, actionable steps so you avoid the trap of deleting software instead of backups, forgetting multiple backups, or missing the refund window.

Stopee guides you through exactly what to screenshot, how to word your refund request, and when to escalate to Philippine consumer protection agencies if Backblaze refuses to honor your cancellation. Our mission is to make subscription management transparent, so you keep control of your money and your data.

Contact backblaze if your cancellation fails

If you delete all backups and Backblaze charges you again, or if you cannot access your account to delete backups, use these contact methods:

Backblaze support channels

• Email: helpme@backblaze.com (Response time: 1 to 5 business days)
• Phone (US-based): +1 650-352-3738 (Pacific Time, Monday-Friday, 9:00 AM-5:00 PM). Note: Calling from the Philippines will incur international charges, and the time zone difference makes it inconvenient.
• Help center and chat: help.backblaze.com (accessible 24/7)

Mailing address for arbitration opt-out or formal complaints

If you want to send a formal cancellation notice or file a complaint, use this address:

Backblaze, Inc.
3650 Inherent Drive
San Mateo, CA 94025
USA

For disputes that Backblaze support does not resolve within 10 business days, file a complaint with the Department of Trade and Industry Consumer Protection Group (DTI CPG) under the Consumer Act of the Philippines (Republic Act No. 7394). Stopee recommends gathering all email exchanges, screenshots, and payment records before escalating.

Why consumers cancel backblaze and when to keep it

Understanding why you want to leave helps you make a confident decision and avoid canceling impulsively, only to re-sign up weeks later.

Reasons consumers cancel

• Cost: ₱5,594 per year for Personal Backup adds up, especially if you use local or cheaper alternatives
• US dollar billing: International transaction fees and unfavorable exchange rates make the real PHP cost higher
• Support delays: Pacific Time support hours make it hard to reach someone during Philippine business hours
• Switching to local backup solutions: Google Drive, OneDrive, or local backup software may be cheaper
• No longer need backup: If you have switched to cloud-first workflows (Google Workspace, Microsoft 365), traditional backup feels redundant

When to keep backblaze instead

Backblaze still makes sense if you need unlimited computer backup with no file size limits, you have irreplaceable files (photos, videos, documents) that you want stored offsite, or you want automatic backup that runs without you thinking about it. The ₱5,594 annual cost is reasonable if data loss would cost you more in recovery time or peace of mind.

Backblaze alternative services in the philippines

If you are canceling Backblaze because of cost, support, or billing headaches, here are alternatives that may suit you better:

Compare features, support availability, and total cost in PHP (including transaction fees) before switching. Stopee recommends testing a new service for one month before you fully cancel Backblaze to ensure the alternative meets your needs.

Final summary and next steps

Canceling Backblaze requires you to manually delete every backup and license through your account dashboard, wait 24 hours for confirmation, and monitor your next billing date to ensure no surprise charge arrives. The process is not complicated, but it is easy to miss a backup and accidentally keep your subscription active.

If you are owed a refund because you canceled within 30 days of signup or Backblaze charged you after you deleted all backups, email helpme@backblaze.com with screenshots and your invoice number. If the company refuses, use your consumer rights under Republic Act No. 7394 to escalate to the DTI CPG.

Stopee has helped thousands of consumers cancel subscriptions like Backblaze by breaking down confusing processes, identifying hidden charges, and providing clear escalation steps when companies refuse to cooperate. Use this guide, follow the checklist, and you will cancel Backblaze without delays or extra billing. If you run into trouble, Stopee is here to guide you through the next step, whether that is drafting a support email or filing a formal complaint with Philippine consumer authorities.