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Cancel Backblaze: The Right Way
How to cancel backblaze and reclaim your cloud storage control
What is backblaze and why you might want to cancel
Backblaze is a cloud backup and storage service that's been protecting data since 2007, offering both personal computer backup and B2 Cloud Storage for businesses. The service automatically backs up your documents, photos, videos and other files to secure data centres, working continuously in the background so you don't need to think about it.
For UK customers, Backblaze operates under consumer protection regulations and bills you in pounds sterling, with data centre options across the United States and Europe. The platform works on Windows, Mac and Linux systems, with mobile apps letting you access your backed-up files anywhere.
However, you might decide Backblaze isn't the right fit anymore. Perhaps you've found a cheaper alternative, you no longer need continuous backup, or you're concerned about costs adding up. Stopee understands that cancellation decisions are deeply personal, and we're here to guide you through the process with clarity and confidence.
Common reasons people cancel backblaze
You might cancel if you've switched to a different backup provider, upgraded your local storage solution, or found the annual cost no longer justifies the service. Some users cancel after discovering they rarely access restored files, whilst others simply want to reduce their subscription spending. Understanding your own reason helps you make the cancellation decision with confidence.
The real cost of keeping your subscription active
Backblaze's pricing may seem affordable at first glance, but annual and two-year plans can creep up on your finances. If you're paying £70 to £85 annually for personal backup, that's roughly £6-7 monthly. Over five years, you're committing £350-425 to a service you might not actively use. Stopee encourages you to calculate your actual usage and decide whether the investment aligns with your needs.
Backblaze pricing and what you're paying for
Understanding Backblaze's current pricing structure helps you decide whether cancellation makes financial sense.
Personal backup pricing for UK customers
Backblaze keeps its pricing refreshingly simple, with a single plan covering unlimited storage on one computer. However, prices fluctuate slightly due to exchange rates, since Backblaze bills in US dollars and your bank converts the amount to pounds sterling.
| Billing period | Approximate UK price | Monthly equivalent | Best for |
|---|---|---|---|
| Monthly | £7-8 | £7-8 | Flexibility |
| Annual | £70-85 | £6-7 | Budget savers |
| Two years | £130-160 | £5.50-6.50 | Long-term users |
| Business Backup (per computer) | £7-8 monthly | £7-8 | Multiple machines |
What's included in your subscription
Your personal backup subscription covers unlimited storage, backup of external hard drives, and 30-day version history as standard. Extended version history (up to one year) costs extra if you need to recover older file versions. Most importantly, the service runs continuously without throttling, meaning Backblaze won't slow down your backup as you store more data.
Your consumer rights and why they matter for cancellation
UK consumer law gives you powerful protections when cancelling digital services, and knowing these rights strengthens your position.
Consumer rights act 2015 protections
Under the Consumer Rights Act 2015, you have the right to cancel most digital subscriptions within 14 days of purchase, though this right disappears once you've started using the service. If you cancel within this period on a monthly plan, you're entitled to a full refund. However, if you've already used Backblaze during those 14 days, you lose this statutory right.
For annual or two-year plans purchased via credit or debit card, you also benefit from chargeback protections. Your card provider can often reverse charges if Backblaze fails to deliver the service as described. Stopee recommends keeping records of your cancellation request and any communication with Backblaze, as these documents become crucial if you need to escalate a dispute.
Distance selling and unfair contract terms
Backblaze must honour its advertised terms and cannot impose hidden fees or penalties for cancellation. If their terms include auto-renewal charges or cancellation penalties not clearly disclosed at purchase, those clauses are likely unfair under UK law. The Office of Fair Trading and Consumer Rights organisations can investigate complaints about unfair contract terms.
Escalation paths if backblaze refuses to cancel
If you cancel and Backblaze continues charging you, you have several recourse options. First, contact your bank or card provider to dispute the charges. Second, you can lodge a complaint with the Financial Ombudsman Service (FOS) if the charges remain unresolved after eight weeks. Finally, you can report Backblaze to Citizens Advice Consumer Service, which investigates systemic compliance issues. Stopee encourages you to document every interaction, as this strengthens any formal complaint.
How to cancel backblaze step-by-step
Cancelling Backblaze takes only a few minutes when you follow the correct process on their website or through email.
Cancelling via the backblaze website
The easiest cancellation method is through Backblaze's online account portal. This method gives you immediate confirmation and prevents any billing confusion.
- Log in to your Backblaze account at backblaze.com using your email address and password
- If you've forgotten your password, click "Forgot password" and follow the email reset link
- Navigate to your account settings or billing section (usually found in the menu or sidebar)
- Look for a "Subscription", "Billing", or "Account" tab
- Find the option to manage or cancel your subscription
- This might be labelled "Cancel subscription", "Manage plan", or "Billing settings"
- Select the option to cancel and review any information Backblaze presents
- Backblaze may offer a discount to keep you as a customer - decline this unless you genuinely want to stay
- Confirm your cancellation by clicking the final "Cancel" button
- Pro tip: Take a screenshot of the confirmation page for your records
- Check your email for a cancellation confirmation message from Backblaze
- Warning: If you don't receive confirmation within 24 hours, contact support immediately
Cancelling by email if the website method fails
If you can't access your account or the website cancellation option doesn't work, email Backblaze directly. This creates a paper trail that protects you if disputes arise later.
- Send an email to helpme@backblaze.com with the subject line "Subscription cancellation request"
- Use a calm, professional tone - emotionless requests get faster responses
- Include the following information in your email body:
- Your full name as it appears on your account
- The email address associated with your Backblaze account
- A clear statement: "I request immediate cancellation of my Backblaze subscription"
- Your account ID or username (if you have it)
- Send the email and note the exact time and date you sent it
- Keep a copy of the sent email in your records
- Wait for Backblaze's response (typically within 48-72 business hours)
- Pro tip: Follow up if you don't hear back within three business days
- Once confirmed, verify that Backblaze stops charging your payment method
- Check your next billing date - it should disappear from your account
What to do if backblaze doesn't cancel immediately
Warning: Some services delay cancellation until the end of your current billing cycle, whilst others cancel immediately. Backblaze typically cancels access right away, but you may be charged through the end of your current billing period. This is legally permissible if clearly stated in their terms.
If Backblaze charges you after your cancellation request, contact them within 14 days asking for a refund of those unauthorised charges. Stopee recommends being specific about dates and amounts in any follow-up communication.
Refunds and what to expect after cancellation
Understanding Backblaze's refund policy prevents disappointment and helps you plan your finances accordingly.
Refund eligibility and timelines
Backblaze's refund policy depends on your specific situation and how long you've used the service. If you cancel within 14 days of purchase and haven't used the service, you're entitled to a full refund under consumer protection law. However, if you've already been using Backblaze to back up files, the company may refuse a refund on the grounds that you've received the service you paid for.
For cancellations outside the 14-day window, Backblaze typically does not offer refunds. Your subscription continues through the end of your current billing period, then stops automatically. Most importantly, this means annual subscribers cannot reclaim unused months - you've paid for the full year regardless of when you cancel.
| Cancellation scenario | Refund likelihood | Refund timeline |
|---|---|---|
| Cancel within 14 days, no usage | Full refund eligible | 5-10 business days |
| Cancel within 14 days, with usage | Partial or no refund | N/A |
| Cancel after 14 days | No refund (service continues until period end) | N/A |
| Dispute via chargeback | Depends on card provider | 30-45 days |
After your cancellation is confirmed
Cancellation can feel anticlimactic, but several important steps follow to protect yourself. Once Backblaze confirms your cancellation, your backup service stops running and you lose access to new backups. However, Backblaze typically keeps your backed-up files accessible for 30 days after cancellation, giving you time to download or migrate your data if needed.
During this 30-day window, you can still restore files through the Backblaze portal or mobile app. After 30 days, Backblaze deletes your backed-up data permanently. If you've forgotten important files during your subscription period, request them before this deadline expires.
Additionally, verify that your payment method stops being charged. Check your bank or card statement two to three days after your planned billing date to confirm the charge doesn't appear. If it does, contact Backblaze immediately and request a reversal.
Common cancellation mistakes and how to avoid them
Cancellation often feels stressful, but knowing these pitfalls helps you navigate the process smoothly.
Mistake one: forgetting to cancel before your next billing cycle
The most expensive error is simply procrastinating on cancellation. If you intend to cancel on the 15th but don't complete the process until the 20th, and your billing date is the 18th, you've just paid for another month you didn't plan for. Mark your cancellation date on your calendar and set a reminder one week in advance.
Mistake two: relying on verbal cancellation promises
If you speak to Backblaze support by phone or live chat, always request written confirmation by email. Verbal promises are impossible to verify later if disputes arise. Stopee strongly advises keeping screenshots or forwarded emails from any conversation confirming your cancellation request.
Mistake three: assuming automatic refunds will appear instantly
Card refunds take 5-10 business days minimum to process, and some banks take up to two weeks to credit your account. If you don't see a refund after two weeks, contact Backblaze asking for a refund reference number. This number proves you requested and received the refund, protecting you if your bank disputes the timeline.
Mistake four: cancelling without downloading your important files first
Once Backblaze access stops, retrieving old files becomes complicated and may incur additional costs. Before you cancel, download any critical files you might need in future. The 30-day post-cancellation window is a safety net, not a replacement for proactive file retrieval.
Checklist to complete before and after cancellation
Use this checklist to ensure you've covered every step and avoided common oversights.
| Task | Status | Notes |
|---|---|---|
| Download critical files from Backblaze | [ ] Done | Complete before initiating cancellation |
| Note your cancellation deadline | [ ] Done | Mark your calendar if billing annually or bi-annually |
| Submit cancellation request via website or email | [ ] Done | Use website for immediate confirmation |
| Receive and save confirmation email | [ ] Done | Screenshot for records if email disappears |
| Verify no charge on next billing date | [ ] Done | Check 2-3 days after expected charge date |
| Contact Backblaze if unauthorised charge appears | [ ] Done | Request refund within 14 days of charge |
Alternatives to backblaze you might consider
Before you cancel, you might want to compare Backblaze against alternatives to ensure you're making the right choice.
Popular alternatives and how they compare
| Service | UK pricing (approx.) | Storage | Best for |
|---|---|---|---|
| Backblaze (current) | £70-85 annually | Unlimited | Simple, affordable backup |
| Acronis Cyber Protect | £40-60 annually | 500GB-1TB | Additional security features |
| IDrive | £45-70 annually | 5TB | Multiple devices |
| CrashPlan | £100-130 annually | Unlimited | Businesses and power users |
| Microsoft OneDrive | £70 annually (1TB) | 1TB-6TB (family plan) | Microsoft ecosystem integration |
Stopee encourages you to evaluate whether these alternatives genuinely offer better value for your situation. Sometimes the switch costs (time, effort, learning) outweigh the savings. Other times, finding a genuinely cheaper or more feature-rich option makes cancellation worthwhile.
What happens to your data after you cancel
Data retention after cancellation is a crucial concern, and Backblaze's policy provides a reasonable grace period.
The 30-day data retention window
After you cancel Backblaze, the service keeps your backed-up files on their servers for 30 days before permanent deletion. During this window, you can still log in, browse your files, and download anything you need. This grace period gives you time to realise you've forgotten something important without losing access forever.
After 30 days, Backblaze permanently deletes your data from their systems. This deletion is irreversible, so if you need any files, retrieve them during the retention period. Most importantly, Stopee recommends being proactive: download critical files before you even submit your cancellation request.
How to download your files before cancellation
Use Backblaze's "Restore" feature to download files efficiently. You can select entire folders or individual files, then download them as a ZIP archive. For very large backups, Backblaze offers a USB drive restore option (fees may apply), which ships you a physical drive containing your data. This method is faster and cheaper than downloading gigabytes over the internet.
Contact information and next steps
If you encounter issues during cancellation, Backblaze's support team can help resolve them quickly. Contact them directly at helpme@backblaze.com or visit their website to submit a support ticket through the portal.
For UK-specific consumer complaints or if Backblaze refuses to honour your cancellation, escalate to Citizens Advice Consumer Service or report the issue to the Financial Ombudsman Service if payment disputes are involved.
Stopee has helped thousands of consumers cancel subscriptions safely and reclaim control of their finances. Whether you're cancelling Backblaze or investigating other services, Stopee (stopee.com) provides clear, empowering guidance on every step of the cancellation process. Your decision to cancel is valid, and you deserve a straightforward path to get it done. Start your cancellation today with confidence, and remember that your consumer rights protect you every step of the way.