Manage Feeld

How to cancel feeld in new zealand and avoid hidden charges

What is feeld and why you might want to cancel

Feeld is a dating and social discovery app designed for people exploring non-traditional relationships, open connections, and matches between singles or couples. The app operates on a freemium model, offering basic browsing at no cost and optional premium features through its "Majestic" membership tier.

You can access Feeld without paying anything, but premium features-like seeing who has liked your profile, viewing private photos, sending priority messages called Pings, and profile visibility boosts (Uplift)-come through paid subscriptions or one-time purchases. Understanding how these charges work and how to cancel them is essential, especially since subscriptions renew automatically and app store purchases operate independently from Feeld's own systems.

Free vs paid features on feeld

Feeld's free tier gives you access to browse, create a basic profile, and receive matches. The paid Majestic membership unlocks premium tools: you see exactly who liked you, access private photo galleries, send one free Ping daily, and boost your profile visibility with Uplift to reach more potential matches. One-time purchases like individual Pings or Uplift boosts offer flexibility if you do not want a recurring subscription.

Recurring subscriptions come in three options-monthly, quarterly, or annual-and charge your payment method automatically unless you cancel before the renewal date.

Common reasons to cancel feeld

You might cancel because you have found a match and no longer need the service, the monthly cost does not fit your budget, you prefer another dating app, or you want to take a break from online dating. Whatever your reason, cancelling should be straightforward-and at Stopee, we help you navigate that process without surprises.

Your consumer rights when cancelling feeld in new zealand

New Zealand consumer law protects you when you buy digital services like Feeld subscriptions. Understanding these rights empowers you to cancel confidently and claim refunds if the service fails to meet reasonable expectations.

The consumer guarantees act and digital services

The Consumer Guarantees Act 1993 requires that services-including digital subscriptions-be of acceptable quality, fit for purpose, and delivered with reasonable care. If Feeld fails to deliver what was advertised or the app becomes unusable, you have legal grounds to seek a remedy, including cancellation and a refund.

This protection applies to all purchases, whether you buy through Feeld directly, the Apple App Store, or Google Play. The trader responsible for the service (in this case, Feeld) must honour refund requests if the service is faulty or misrepresented.

The 14-day cooling-off period

Feeld offers a 14-day cooling-off period from the date of purchase. During this window, you can cancel your subscription and request a refund for the unused portion of your payment. This aligns with international consumer protection standards and gives you a safety net if you change your mind shortly after subscribing.

Important: The 14-day period applies to the purchase date, not the subscription start date. Mark your purchase confirmation email so you know your deadline. If you cancel after 14 days, you may still be entitled to a refund under general consumer law if the service is faulty, but you lose the automatic cooling-off right.

Escalation with new zealand consumer authorities

If Feeld refuses to cancel or refund you unfairly, you can lodge a complaint with the Commerce Commission (comcom.govt.nz), which enforces consumer protection law in Aotearoa. The Commission can investigate misleading conduct, unfair contract terms, and subscription trap practices. Stopee recommends documenting all communication with Feeld-emails, screenshots, and timestamps-before escalating to the Commission.

Methods to cancel feeld: which route applies to you

Cancelling Feeld depends on how and where you purchased your subscription. Each platform has different cancellation routes, and using the wrong one leaves your subscription active.

Cancel feeld account directly (web and app)

Deleting your Feeld account removes your profile from the app's servers. However, this step alone does not cancel paid subscriptions purchased through app stores. You must complete this step and then cancel your subscription through the store where you bought it.

Account deletion is immediate and permanent-your profile, messages, and photos are removed from Feeld's platform. Stopping the subscription is a separate action.

Cancel subscriptions on apple app store (iOS)

If you bought Majestic membership through Apple's App Store on your iPhone or iPad, you must cancel directly in the App Store. Feeld's support team cannot cancel or refund App Store purchases for you-this is Apple's policy across all apps.

Use the same Apple ID you used to purchase the subscription. Cancellation is instant, and you retain access to premium features until your current billing cycle ends.

Cancel subscriptions on google play (Android)

Android users who purchased Majestic membership through Google Play must cancel in the Play Store app or website using the same Google account. Feeld cannot process these cancellations either. Google Play subscriptions also end immediately upon cancellation, with access continuing until the current period expires.

Pro tip: Set a phone reminder for 48 hours before your renewal date if you plan to cancel. This buffer prevents accidental charges if Feeld's system processes the renewal before you complete cancellation.

Step-by-step: how to cancel your feeld subscription

Follow the instructions for your specific purchase method below. Read all steps before starting to avoid mistakes.

Cancel on the feeld app or web (delete account only)

1. Open the Feeld app on your phone or visit feeld.co on a web browser and log in with your credentials.
   • If you cannot remember your password, use the "Forgot password" option to reset it.
2. Tap or click your profile icon in the bottom menu to access your account settings.
   • On the web, this is typically in the top-right corner or in a menu icon.
3. Select "Settings" or "App Settings" from the profile menu.
   • Scroll through the options to find account and privacy controls.
4. Look for "Delete account" or "Close account" and select it.
   • Feeld will ask you to confirm. Read the warning carefully-this action is permanent.
5. Confirm the deletion by entering your password or verifying your identity as requested.
   • Your profile disappears from Feeld immediately.

Warning: Deleting your account does NOT cancel app store subscriptions. You must complete the steps below for your device type to stop future charges.

Cancel your subscription on apple app store (iOS)

1. Open the "Settings" app on your iPhone or iPad (the grey gear icon).
   • Do not open the Feeld app-use your device settings instead.
2. Tap your name or Apple ID at the top of the Settings menu.
   • If you share your device, make sure you are logged in to the correct Apple ID.
3. Select "Subscriptions" from the list (you may see it under "Media & Purchases" or as a standalone option).
   • If you cannot find it, try scrolling down to view all available options.
4. Find "Feeld" or "Majestic Membership" in your active subscriptions list and tap it.
   • If you see multiple entries, check the renewal date to confirm you are cancelling the correct one.
5. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask if you want to keep your subscription until the current period ends. Select "Confirm" to proceed.
   • You can see the cancellation effective date after confirmation.

Pro tip: Take a screenshot of the cancellation confirmation. Apple sends an email, but screenshots serve as proof if you need to dispute a charge later.

Cancel your subscription on google play (Android)

1. Open the Google Play Store app on your Android phone.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions" or "Manage subscriptions" from the menu.
   • This option appears near the top of your account menu.
3. Tap "Subscriptions" if you do not see it automatically.
   • You will see a list of all active subscriptions tied to your Google account.
4. Find "Feeld" or "Majestic Membership" and tap it to view details.
   • Check the renewal date to confirm you are looking at the right subscription.
5. Tap "Cancel subscription" and follow the prompts to confirm.
   • Google Play will ask why you are cancelling (optional feedback). You can skip this or provide a reason.
   • Your subscription ends on the next renewal date, and you keep access until then.

Pro tip: If you see "Manage" instead of "Cancel," tap "Manage" first, then look for the cancel option in the details screen.

Feeld pricing in new zealand

Knowing what you are paying helps you decide if cancellation makes sense or if a cheaper plan suits your needs. All prices are in NZD and reflect current App Store listings as of your subscription date.

Current feeld subscription plans and costs

Prices and features may vary depending on your device and when you check. Always verify the current price in your app store before purchasing. At Stopee, we recommend comparing these costs to other dating apps in your region before deciding to keep or cancel your subscription.

What happens after you cancel

Understanding what occurs once you hit that cancel button removes anxiety and helps you plan your next steps.

Your access and profile after cancellation

When you cancel a paid subscription, you retain access to Majestic features until your current billing cycle ends. If you were charged on the 15th and cancel on the 20th, you keep premium access until the next renewal date (for example, the 15th of the following month). After the period expires, you revert to the free tier and lose access to premium features.

If you deleted your account separately, your profile and all associated data (messages, photos, matches) are permanently removed from Feeld's servers. You cannot recover this information, so only delete your account if you are certain you no longer want access.

Refunds and credit

Feeld does not issue refunds for the used portion of your subscription within the same billing cycle. For example, if you paid NZ$23.99 for monthly access and cancel after 5 days, you do not receive a refund for the remaining 25 days.

The only exception is the 14-day cooling-off period mentioned earlier. Within 14 days of your purchase, you can request a refund and receive credit back to your payment method. After this window, cancellation stops future charges but does not recover past payments.

App store subscription handling

Apple and Google manage their own refund policies separately from Feeld. If you request a refund through the App Store or Google Play within their refund windows (usually 14-48 hours for Apple, up to a few days for Google), those companies process the refund directly. Feeld cannot override or accelerate these refunds.

Warning: Do not delete your Feeld account before cancelling your subscription through your app store. Deleting your account first can make it harder to prove you owned the subscription when requesting app store refunds.

Common mistakes when cancelling feeld

Cancellation confusion is frustrating, but most mistakes are avoidable. Here are the traps that catch people off guard.

Mistake 1: deleting your account instead of cancelling your subscription

This is the biggest error. Many users delete their Feeld profile and believe their subscription has stopped. It has not. Your app store subscription continues to charge automatically until you explicitly cancel it through Apple or Google. Check your app store account immediately after deleting your profile to cancel any active subscriptions.

Mistake 2: cancelling through feeld support instead of your app store

Feeld support cannot cancel subscriptions purchased through app stores. You might email them, ask them to cancel, and hear nothing back. This happens because Feeld does not have permission to access your app store account. You must cancel directly in the App Store or Google Play yourself. Stopee recommends bookmarking the subscription cancellation pages in your app store for quick access.

Mistake 3: ignoring the renewal date and being charged again

If you cancel a few days before your renewal date and the app store processes the renewal first, you may be charged again before your cancellation takes effect. Always cancel at least 48 hours before your next billing date to prevent overlap. Check your app store account to confirm your subscription shows as "cancelled" rather than "active."

Mistake 4: not requesting a refund within the 14-day window

Feeld's 14-day cooling-off period is your only guaranteed refund window outside of service faults. If you realise within two weeks that you do not want the subscription, contact Feeld or your app store immediately. After 14 days, refunds become harder to obtain, even if you have valid reasons.

Mistake 5: losing your purchase receipts

If a dispute arises-for example, Feeld charges you after you cancelled-you need proof of your cancellation and purchase dates. Save confirmation emails from your app store and any cancellation confirmation screens. Take screenshots. These become essential evidence if you need to escalate a complaint to the Commerce Commission or your payment provider.

Checklist: before you cancel your feeld subscription

Use this checklist to ensure you handle cancellation smoothly and avoid regret or unexpected charges.

• Write down your next renewal date (check your app store or last receipt).
• Set a phone reminder for 48 hours before that date to cancel on time.
• Take a screenshot of your current active subscription in your app store.
• Decide whether to delete your account at the same time or keep it with free access.
• Open your app store settings (not the Feeld app) before you start cancelling.
• After cancelling, wait 5-10 minutes and refresh your app store to confirm the subscription shows as "cancelled."
• Take a screenshot of the cancellation confirmation.
• Save your purchase receipt and cancellation confirmation email in a folder for future reference.
• Mark your calendar to check your payment statement 3-5 days after the renewal date to confirm no charge appeared.
• If a charge appears despite cancellation, contact your bank or app store immediately; do not wait.

Why stopee helps you cancel with confidence

Cancelling a dating app subscription should not feel complicated or risky. Too many services rely on confusing cancellation processes to keep your money flowing longer than you intended. Stopee exists to decode that confusion and return control to you.

At Stopee.com, we have helped thousands of consumers navigate cancellation across dating apps, streaming services, fitness memberships, and subscription boxes. We provide step-by-step guides tailored to your device and country, explain your legal rights, and flag the traps that companies often leave in your path. Our mission is simple: make cancellation as easy as signing up.

Whether you need clarity on Feeld, Apple, Google Play, or your broader subscription portfolio, Stopee is your independent advocate. We have no partnership with any service provider-we are here solely to help you save money and time. Visit Stopee.com to explore guides for cancelling other subscriptions in New Zealand, or use our comparison tools to find whether another dating app might suit your needs and budget better.

Contact information and escalation

If you cancel Feeld and still face charges, or if the app store refunds your request, you have avenues to escalate.

Feeld support and contact details

Feeld operates a help centre at support.feeld.co. You can submit support requests through the app or website, though response times vary. Feeld's registered office for legal purposes is in the United Kingdom, not New Zealand, which means you cannot send cancellation notices by post directly to a local address. Always cancel through your app store first; contact Feeld support only if you encounter errors or need a refund within the 14-day period.

New zealand consumer authorities for complaints

If Feeld refuses to honour cancellation or refund requests, escalate your complaint to the Commerce Commission (Commerce Commission, 44 The Terrace, Wellington 6011, or visit comcom.govt.nz). The Commission investigates unfair subscription practices, misleading conduct, and violations of the Consumer Guarantees Act. Provide all documentation: purchase receipts, cancellation confirmations, screenshots, and all correspondence with Feeld.

You can also contact Citizens Advice Bureau (CAB) for free guidance on consumer rights and complaint processes. CAB operates across New Zealand and can advise whether your situation warrants formal escalation.

Your payment provider and dispute processes

If a charge appears on your bank account or credit card after cancellation, contact your bank immediately. Most payment providers offer chargeback protection for unauthorised or unwanted subscription charges. You have the right to dispute the charge and request a reversal, especially if you can prove you cancelled. Your bank is often faster than Feeld at resolving these disputes.

Stopee recommends keeping all records for at least 12 months after cancellation. Subscription disputes can take time to resolve, and evidence protects you throughout the process.