Manage Rocksmith+

How to cancel rocksmith+ in new zealand: step-by-step guide and your consumer rights

What is rocksmith+ and who should use it

Rocksmith+ is an interactive, subscription-based guitar and bass learning platform developed by Ubisoft that delivers real-time feedback, adaptive lessons, and a growing library of songs you can practise.

The service works across multiple platforms, including direct purchase through Ubisoft, PlayStation Store (New Zealand), Apple App Store (iOS), and Google Play (Android). Your subscription method determines how you'll eventually cancel, so it's worth knowing where you bought your access.

Who rocksmith+ is designed for

If you're learning guitar or bass and want interactive features like riff repeater, performance feedback, and structured song arrangements, Rocksmith+ offers tools that adapt to your skill level. It appeals to complete beginners through to intermediate players who value guided practice and instant feedback on their technique.

Keep in mind that Rocksmith+ is a newer product with a different feature set compared to the legacy Rocksmith 2014 game. Some features you might remember from earlier versions aren't included in the subscription model.

How rocksmith+ is delivered

You access Rocksmith+ through the platform where you purchased your subscription. Whether that's the Ubisoft store, PlayStation, Apple, or Google Play, your billing and cancellation options will follow that platform's rules and processes.

Rocksmith+ pricing and plans in new zealand

Rocksmith+ offers three subscription tiers, all billed in NZ dollars, with slight variations depending on whether you purchase directly from Ubisoft or through a third-party platform.

Annual plans often represent the best value if you're committed to learning, but monthly plans give you flexibility if you're uncertain. Stopee recommends checking your app store for promotional offers or trial periods before committing, as these vary by platform and region.

Should you cancel rocksmith+? common reasons to stop

Before you cancel, consider whether your subscription still serves your learning goals.

Reasons you might want to cancel

• You've achieved your learning goals or moved to a different teaching method.
• Your practice routine has dropped and the subscription is unused.
• The cost no longer fits your budget.
• A competing platform or in-person lessons offer better value for your needs.
• Technical issues, app crashes, or unavailable songs frustrate your experience.
• You prefer offline or non-subscription learning resources.

Reasons you might want to keep it

• You're making measurable progress and the feedback is helping you improve.
• The song library matches your musical taste and keeps you motivated.
• You're committed to daily or weekly practice and the structured approach works for you.
• You've paid for annual access and want to use the remaining time before letting it expire naturally.

If you've decided cancellation is right for you, Stopee has helped thousands of musicians in New Zealand understand their options and stop unwanted charges without penalty. The process itself is straightforward once you know which platform manages your subscription.

How to cancel rocksmith+ in new zealand

Your cancellation method depends entirely on where you purchased your subscription. Follow the steps for your platform to disable auto-renewal and prevent future charges.

Cancel rocksmith+ via ubisoft direct (web account)

If you purchased your Rocksmith+ subscription directly from Ubisoft through their store or website, use the Ubisoft account portal to cancel.

1. Visit the Ubisoft account portal at account.ubisoft.com or the Ubisoft Store and sign in with your credentials.
2. Navigate to Account Settings or My Account from the main menu.
3. Locate the Subscriptions section (sometimes listed under "Billing" or "Purchases").
4. Find Rocksmith+ in your active subscriptions list.
5. Select Cancel subscription or Turn off auto-renewal.
6. Confirm your cancellation when prompted. Ubisoft will show you the date your access expires.

Pro tip: Don't delete your Ubisoft account or change your password immediately after cancelling. Keep your login details safe in case you need to contact Ubisoft support about billing or re-activate your subscription.

Cancel rocksmith+ via PlayStation store (New zealand)

If you subscribe to Rocksmith+ through PlayStation (PS4, PS5, or the NZ PlayStation Store), manage your subscription in your PS account settings.

1. On your PlayStation console, go to Settings from the main menu.
2. Select Users and Accounts, then Other, then Manage subscriptions.
3. Find Rocksmith+ in your active subscriptions.
4. Select Cancel subscription or Turn off auto-renewal.
5. Confirm the cancellation. Your access will continue until the end of your current paid period.

Alternatively: You can also cancel through the PS Store web browser or your PlayStation mobile app using the same navigation path.

Warning: PlayStation Store NZ subscriptions renew on your original payment method. Cancelling stops future renewals but does not delete your purchase history or refund the current period.

Cancel rocksmith+ via apple app store (iOS)

If you're subscribed through Apple (iPhone, iPad, or Mac with App Store), Apple manages your billing and cancellation.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Rocksmith+ from your active subscriptions.
5. Tap Cancel subscription or Turn off auto-renewal.
6. Confirm your cancellation. You'll retain access until the end of your billing cycle.

Pro tip: Apple often asks if you'd like to downgrade to a free trial or a lower-cost plan before finalising your cancellation. You can ignore these offers and proceed with full cancellation if you're certain.

On Mac: Open App Store, click your profile icon (bottom left), select Manage subscriptions, find Rocksmith+, and click Edit, then Cancel.

Cancel rocksmith+ via google play store (Android)

Android users who subscribed through Google Play need to cancel through Google's subscription management system.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right).
3. Select Payments and subscriptions.
4. Choose Subscriptions.
5. Tap Rocksmith+ from your list of active subscriptions.
6. Select Cancel subscription.
7. Follow the on-screen prompts to confirm. Your access ends at the end of your current billing period.

Warning: Google Play subscriptions cannot be cancelled directly from the Rocksmith+ app. You must use the Google Play Store method above.

What happens immediately after you cancel

Cancelling Rocksmith+ stops future charges, but it doesn't instantly cut off your access. Here's the timeline you can expect.

Your access during and after cancellation

When you cancel, your subscription moves to a "no renewal" status, but you keep full access to all Rocksmith+ features until your current billing cycle ends. You can continue practising, accessing songs, and using performance feedback without interruption.

Once your paid period expires, you lose access to the service. The Rocksmith+ app may remain installed on your device, but it will prompt you to re-subscribe when you try to use it.

Your payment method and billing

Cancellation stops automatic renewals immediately. Ubisoft, PlayStation, Apple, and Google Play will not charge your payment method again for this subscription.

If you cancelled during a trial period (some Apple subscriptions include free trials), your access ends at the end of the trial, not immediately.

Pro tip: Mark the date your access expires in your calendar. This prevents confusion if you accidentally log in after expiry and think you've been charged.

Will you get a refund if you cancel rocksmith+

Refund eligibility depends on your purchase method and how long you've been subscribed. Stopee recommends checking your specific platform's refund policy if you're cancelling within days of purchase.

Refunds for direct ubisoft purchases

Ubisoft's standard policy does not offer refunds for subscription services after purchase. If you've already paid for a month or year, cancelling does not entitle you to a credit or refund for unused time.

However, if you purchased your subscription and cancelled within a very short window (usually within 14 days) and have barely used the service, you may have grounds to request a refund via Ubisoft support. Contact them directly to ask.

Refunds via PlayStation store (New zealand)

PlayStation Store New Zealand allows refunds for subscriptions in limited circumstances. You may be eligible for a refund if:

• You cancel within 14 days of the purchase date.
• You have not accessed or used the subscription significantly.
• The service is faulty or not delivered as described.

To request a refund, visit the PlayStation Support website or contact PlayStation New Zealand customer service directly with your order number and reason.

Refunds via apple app store (iOS)

Apple allows refunds for app subscriptions under specific conditions. You can request a refund through the App Store if:

• You cancel within 14 days of the subscription start or renewal date.
• The app or service is faulty or misleading.
• You've used the app minimally during the refund window.

Go to Settings > [Your name] > Subscriptions > Rocksmith+ > Report issue or visit Apple's support page to request a refund directly.

Refunds via google play store (Android)

Google Play allows refunds for subscriptions within a limited timeframe. You're eligible if:

• You cancel within 48 hours of the first charge (for new subscriptions).
• The service is faulty or not as advertised.

Navigate to Google Play > Profile > Payments and subscriptions > Rocksmith+ > Cancel > Request refund if you're within the refund window.

Your consumer rights in new zealand

New Zealand law provides you with protections when buying digital services like Rocksmith+, even when cancelling.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, Ubisoft and the platforms distributing Rocksmith+ must provide services that are:

• Of acceptable quality (safe, fit for purpose, and delivered as promised).
• Provided with reasonable care and skill.
• Available for a reasonable period of time (especially relevant to subscriptions).
• Accompanied by accurate information about how they work and what you're purchasing.

If Rocksmith+ fails to meet these standards (for example, the app crashes repeatedly, songs don't load, or features are hidden behind unclear paywalls), you have the right to cancel and request a refund, even outside the standard refund window.

Fair trading act and misleading conduct

If Ubisoft, PlayStation, Apple, or Google engaged in misleading or deceptive conduct when selling you Rocksmith+ (for instance, hiding the auto-renewal terms or misrepresenting features), you can lodge a complaint with the Commerce Commission New Zealand.

Escalation and complaints process

If Ubisoft or a platform refuses your cancellation request or refund claim:

1. Document your complaint in writing (email) to the company's customer support, clearly stating the issue and the consumer law you believe has been breached.
2. Allow 20 working days for a response.
3. If unresolved, escalate to the Commerce Commission New Zealand (www.comcom.govt.nz) or seek advice from Citizens Advice Bureau.
4. You can also contact the Financial Ombudsman Service (FOS) if your dispute involves payment or billing.

Pro tip: Keep all receipts, transaction confirmations, screenshots, and correspondence. These strengthen your case if you need to lodge a formal complaint.

Common mistakes when cancelling rocksmith+

Cancelling a subscription can feel straightforward, but small errors often lead to unwanted charges or confusion. Here's what to avoid.

Mistake 1: confusing "cancel" with "uninstall"

Simply deleting the Rocksmith+ app from your device does not cancel your subscription. Your billing cycle continues, and you'll be charged at renewal even though the app is gone.

Always navigate to your subscription settings (Ubisoft, PlayStation, Apple, or Google Play) and explicitly select "Cancel subscription" or "Turn off auto-renewal." This is the only way to stop future charges.

Mistake 2: not confirming the cancellation

Many platforms ask you to confirm cancellation through a pop-up, email, or secondary screen. If you skip this step, your cancellation request may not process, and you'll be charged again at renewal.

After selecting "Cancel," wait for a confirmation message stating your access will end on a specific date. Screenshot this confirmation for your records.

Mistake 3: cancelling on the wrong platform

If you're unsure where you purchased Rocksmith+, attempting to cancel in the wrong location wastes time and leaves your subscription active. Check your email receipts or your payment method's transaction history to identify the correct platform (Ubisoft, PlayStation, Apple, or Google Play).

Mistake 4: not checking for free trial complications

Some Rocksmith+ subscriptions include free trial periods (especially on Apple). If you cancel during the trial, your access ends immediately rather than at the trial's end. If you want to use the full trial, only cancel after the trial period closes.

Mistake 5: assuming unused time will be refunded

Ubisoft's cancellation policy does not automatically refund unused subscription time. If you've paid for a full month or year and cancel mid-cycle, that money is gone unless you successfully request a refund within the refund window or have grounds based on service quality.

Stopee advises checking your platform's specific refund policy (14 days for Apple and PlayStation in most cases) and acting quickly if you're entitled to a refund.

Checklist: before and after cancelling rocksmith+

Use this checklist to ensure you cancel correctly and avoid future surprises.

Rocksmith+ vs. competing platforms: should you switch

If you're cancelling Rocksmith+ because you're considering alternatives, compare your options.

Each platform has strengths. Rocksmith+ excels at real-time feedback and interactive learning, while JustinGuitar offers incredible free content, and Fender Play emphasises brand alignment. Consider what matters most to your practice style before committing to a new subscription.

Contacting rocksmith+ and ubisoft support

If you have questions about your cancellation, encounter technical issues, or need to dispute charges, you can reach Ubisoft support.

Ubisoft support contact details

Ubisoft does not maintain a dedicated postal address for Rocksmith+ cancellations in New Zealand. However, you can contact them through:

• Ubisoft Support Online: Visit support.ubisoft.com and select your issue type (subscriptions, billing, cancellation).
• Email: Submit your inquiry through the Ubisoft Support portal (response times vary).
• Phone: Check your region's Ubisoft support contact line on their website.

For platform-specific issues (PlayStation, Apple, Google), contact that platform's customer support directly rather than Ubisoft.

If ubisoft refuses to help

If Ubisoft disputes your cancellation or refuses a refund you believe you're entitled to, escalate your complaint to the Commerce Commission New Zealand or seek advice from Citizens Advice Bureau. Document all correspondence and cite the relevant consumer law (Consumer Guarantees Act 1993 or Fair Trading Act 1986).

Stopee has helped thousands of consumers across New Zealand resolve subscription disputes by ensuring they understand their rights and have evidence to back their claims. Don't accept a dismissive response without escalating further.

Final summary: cancel rocksmith+ with confidence

Cancelling Rocksmith+ takes minutes once you know which platform manages your subscription. Whether you've subscribed through Ubisoft directly, PlayStation, Apple, or Google Play, the process is straightforward: sign in, navigate to your subscriptions, and turn off auto-renewal.

Your access continues until the end of your paid period, giving you time to finish any goals before your subscription lapses. Refunds are possible if you cancel within 14 days (Apple and PlayStation) or if the service fails to meet New Zealand consumer standards.

Stopee recommends keeping a record of your cancellation confirmation and noting your expiry date. If you encounter any resistance from Ubisoft or the platform, or if unexpected charges appear after cancellation, don't hesitate to file a formal complaint with the Commerce Commission or Financial Ombudsman Service.

You have rights as a consumer in New Zealand, and Stopee is here to help you exercise them. Whether you're cancelling for a break or switching to a different learning platform, you should always feel confident that the cancellation is final and that unwanted charges will stop.