Manage Horse & Country Tv

How to cancel horse & country TV in new zealand: the complete guide

What is horse & country TV

Horse & Country TV is a streaming service built for people who live and breathe equestrian content. You get access to horse sports, lifestyle shows, documentaries and exclusive coverage that you won't find on mainstream platforms.

The service is available through multiple channels: the native Horse & Country app, web browser, or third-party platforms including Google Play, Apple, Roku and Amazon. This flexibility means your subscription experience depends partly on where you signed up.

Who uses horse & country TV

The platform attracts serious horse enthusiasts, competitive riders, breeders, and casual fans who want premium equestrian programming. Whether you're training for competition or simply enjoy watching expert horsemanship, H&C caters to that passion.

Pricing operates on monthly or annual plans, with costs varying slightly depending on your purchase channel. Direct web purchases, app subscriptions and third-party store transactions can each have different terms and cancellation pathways.

Horse & country TV pricing in new zealand

When you should cancel horse & country TV

Cancelling makes sense if you've finished watching your priority content, or if you're managing multiple streaming subscriptions and need to cut costs. New Zealand's Consumer Guarantees Act protects you if the service fails to deliver what was promised.

You also have valid reasons to leave if Horse & Country TV increases prices without your consent, changes content fundamentally, or if technical problems prevent you from accessing what you've paid for. Stopee helps thousands of New Zealand consumers make these decisions with confidence.

Reasons people cancel

• Finished priority content or waiting for new season releases
• Budget cuts across multiple streaming services
• Service quality or technical issues
• Accidental subscriptions or unwanted auto-renewals
• Moving overseas or changing viewing habits

How to cancel horse & country TV

Your cancellation method depends entirely on where you subscribed. The good news: every pathway is straightforward once you know the exact steps. Stopee walks you through each option so you don't waste time searching.

Cancel directly on the horse & country website (recommended method)

This is the fastest and clearest route to cancellation if you signed up directly with Horse & Country TV.

1. Visit the Horse & Country TV website and log into your account using your email and password.
2. Navigate to your Account settings (usually a profile icon or menu in the top-right corner).
3. Select Billing & Payments or Subscription Settings.
4. Find the active subscription and click Cancel Subscription.
5. Read through any retention offers or warnings, then confirm your cancellation choice.
6. Take a screenshot of the cancellation confirmation page and save your confirmation email.

Pro tip: Check your confirmation email immediately after cancelling. It should state your final access date and confirm that no further charges will occur.

Cancel via google play (Android users)

If you subscribed through the Google Play Store on an Android phone or tablet, follow these steps.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top-right corner).
3. Select Payments and subscriptions.
4. Tap Subscriptions to view all active subscriptions.
5. Find and tap Horse & Country TV.
6. Select Cancel subscription and confirm your choice.

If you're cancelling from a computer, visit play.google.com, log in, go to your profile, then follow the same path through Payments and subscriptions to locate and cancel Horse & Country TV.

Cancel via apple (iPhone, iPad or iTunes)

Apple subscription cancellations happen through your device settings or iTunes account, depending on your setup.

1. On iPhone or iPad: Open Settings and tap your name at the top.
2. Select Subscriptions.
3. Find Horse & Country TV in the list of active subscriptions.
4. Tap the subscription and select Cancel Subscription.
5. Confirm the cancellation when prompted.

If you subscribed through iTunes on a Mac or PC, open iTunes, go to Account, select View My Account, then find Manage Subscriptions and cancel Horse & Country TV from there.

Warning: Apple's subscription management can be slow to sync across devices. Allow 24 hours for the cancellation to fully process.

Cancel via roku

Roku subscribers can cancel either directly on their device or through the Roku online portal.

1. On your Roku device, navigate to and highlight the Horse & Country TV channel.
2. Press the Star button (marked with *) on your remote.
3. Select Manage subscription.
4. Choose Cancel subscription and confirm.

Alternatively, visit my.roku.com from any web browser, log in to your account, find Manage your subscriptions, locate Horse & Country TV, and select Unsubscribe.

Cancel via amazon prime video

If Horse & Country TV is bundled as an add-on through your Amazon Prime account, you cancel it directly from your Amazon settings.

1. Go to Your Account on Amazon.
2. Select Your Memberships and Subscriptions.
3. Find Horse & Country TV+ in the list.
4. Click on the subscription and select Manage Subscription Settings.
5. Choose Turn off auto-renewal.
6. Confirm that renewal is now disabled.

Pro tip: Turning off auto-renewal on Amazon doesn't cancel immediately; you retain access until the current billing period ends, then the subscription ends automatically.

What happens after you cancel

Cancelling Horse & Country TV doesn't mean you lose access today. Understanding what comes next helps you avoid confusion and unexpected charges.

When your access ends

After you cancel, you keep full access to all content until the end of your current paid period. If you're mid-way through a monthly subscription cycle, your access runs to the last day of that month. Annual subscribers continue through to their 12-month anniversary date.

No further charges will be applied after that final date, provided auto-renewal has been switched off correctly. Stopee recommends checking your bank or credit card statement two weeks after your paid period ends, just to confirm no additional charges appeared.

Your data and account history

Your account profile, viewing history and saved content remain on file after cancellation unless you request permanent deletion. This means you can resubscribe in the future and pick up where you left off, or start fresh if you prefer.

If you want your data deleted entirely, contact Horse & Country TV support directly and request account erasure under privacy and data protection rules.

How to confirm auto-renewal has been turned off

• Check your subscription settings in the platform where you subscribed (web, Google Play, Apple, Roku or Amazon).
• Verify the subscription now shows as cancelled or inactive.
• Save screenshots as proof in case you need to dispute any charges later.
• Monitor your payment method for two weeks after the end date.

Your right to a refund

New Zealand law gives you specific protections when it comes to refunds, and understanding them puts you in a stronger position if Horse & Country TV hasn't lived up to its promises.

What the consumer guarantees act covers

Under New Zealand's Consumer Guarantees Act 1993, you have a statutory right to withdraw from a digital service within 14 days of purchase. However, this right is forfeited the moment you start accessing the content.

Horse & Country TV's standard terms state there are no refunds for unused portions of a subscription after cancellation. You pay for the full billing period upfront, and cancellation simply stops future charges.

When horse & country TV must refund you

• If the company cancels your account due to breach of their terms, you may qualify for a refund of the unused portion.
• If service is unavailable for a substantial period through no fault of your own (technical failure, content removal), you have grounds to claim a partial refund.
• If you were charged after cancellation due to a billing system error, you're entitled to a full refund of duplicate charges.
• Third-party platform subscriptions (Google, Apple, Roku, Amazon) must be refunded through the store that processed payment, not directly by Horse & Country TV.

How to request a refund

1. Contact Horse & Country TV support immediately with details of your issue (failed access, unauthorised charge, technical failure).
2. Provide your account email, subscription dates, and evidence of the problem (screenshots, error messages, correspondence).
3. Request a refund in writing via email so you have a documented record.
4. Allow 10 business days for a response.
5. If refused, escalate to the retailer (Google, Apple, Amazon or Roku) if you paid through them, or to the Commerce Commission if resolution fails.

Pro tip: The Commerce Commission (comcom.govt.nz) is New Zealand's regulatory body for consumer disputes. If Horse & Country TV refuses a legitimate refund claim, you can lodge a complaint there.

Common mistakes when cancelling horse & country TV

Cancellation can feel straightforward, but small oversights often lead to unexpected charges and frustration. You're not alone in making these slip-ups, and knowing them in advance helps you avoid them entirely.

Mistake one: confusing cancellation with pausing

Some platforms offer a pause option instead of cancellation. Pausing temporarily stops your subscription but preserves your access later. Cancellation, by contrast, ends the subscription entirely and turns off auto-renewal.

Always confirm you're selecting Cancel, not Pause, when you want the service to end permanently.

Mistake two: cancelling only on one platform

If you're subscribed through multiple channels (for example, both the web and Google Play), cancelling on just one doesn't stop the other. You must cancel each subscription separately.

Log into every platform where you might have an active subscription and cancel each one individually. Stopee advises keeping a checklist of every subscription location so nothing slips through.

Mistake three: forgetting to save your confirmation

Cancellation confirmations are your proof that you acted. Without a screenshot or saved email, you have no evidence if the company later claims your subscription is still active and bills you.

Screenshot your final confirmation screen immediately after cancelling, and save the confirmation email sent to your inbox. Store these documents for at least three months beyond your final access date.

Mistake four: cancelling mid-cycle without checking renewal dates

If you cancel an annual subscription just days before the renewal date, you'll lose access to content for the remainder of your paid period. Check your renewal date first, and time your cancellation strategically if cost matters.

Cancellation checklist for horse & country TV

Use this checklist to ensure your cancellation is complete and protected from future issues.

Your consumer rights under new zealand law

As a consumer in New Zealand, you're protected by robust legislation that covers digital services like Horse & Country TV. Knowing your rights empowers you to act decisively if things go wrong.

The consumer guarantees act and digital services

The Consumer Guarantees Act 1993 requires that digital services be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. Horse & Country TV must deliver the content and features you paid for without major faults or interruptions.

If the service repeatedly fails to load, audio or video drops out regularly, or promised content is unavailable, you have grounds to claim a remedy. This might be a repair, replacement service, or a refund.

Your 14-day withdrawal right

You can withdraw from a digital service contract within 14 days of purchase without penalty, but only if you haven't accessed the content. Once you start watching, this right is forfeited. This rule protects you from accidental purchases but respects the service provider's need to deliver value once you've begun consuming.

Escalation pathways if you're refused

If Horse & Country TV refuses a legitimate refund claim or doesn't respond within a reasonable timeframe, you can escalate to the Commerce Commission (comcom.govt.nz). The Commission handles consumer disputes and can investigate whether the company has breached consumer law.

Stopee recommends documenting everything: cancellation requests, refund claims, support responses and timings. This record becomes essential if your case reaches the Commission.

Comparing your streaming options after cancelling

If you're leaving Horse & Country TV, you might be exploring alternatives. This comparison helps you decide your next move.

Final steps and contact information

Once you've followed the cancellation steps above, you've done everything needed to end your subscription cleanly. The last stage is confirming nothing slips through the cracks.

Keep these dates in your calendar

• Your final access date (provided at cancellation).
• Two weeks after that date (monitor for unexpected charges).
• Three months after cancellation (retention period for proof).

How to contact horse & country TV if you need support

If you encounter problems during cancellation or have questions about refunds, contact Horse & Country TV through their official support channels:

• Support portal: support.horseandcountry.tv
• Email: support@horseandcountry.tv (or contact form on their website)
• Help article: Search "How do I cancel my subscription?" on their support site

For third-party platform issues (Google, Apple, Roku, Amazon), contact that platform's customer service instead, as they process the payment and handle disputes.

If you need to escalate

If Horse & Country TV doesn't respond or refuses a legitimate claim:

• Contact the Commerce Commission: comcom.govt.nz or 0800 943 600
• File a complaint with your bank or payment provider if unauthorised charges occurred
• Lodge a dispute through your payment method (credit card, debit card, PayPal)

Your empowered next move

Cancelling Horse & Country TV is straightforward when you know exactly which steps to take and why. You've now got the full roadmap: the methods, the timelines, your legal protections under the Consumer Guarantees Act, and the escalation pathways if things don't go smoothly.

Stopee has helped thousands of New Zealand consumers cancel subscriptions with confidence and reclaim control of their spending. Whether you're trimming your streaming costs or moving to a different service, you now have the knowledge to do it right the first time, avoid unexpected charges, and protect yourself legally if needed.

Start your cancellation using the method that matches where you subscribed, save your confirmation, monitor your account for two weeks, and you're done. Stopee is here to support informed consumer choices every step of the way.