Manage Clipmyhorse.Tv

How to cancel Clipmyhorse.Tv in new zealand and reclaim your money

What is Clipmyhorse.Tv and who uses it

Clipmyhorse.Tv is a live-streaming platform dedicated to equestrian sports, delivering coverage of horse riding competitions, event replays, and subscription passes to riders, fans, event organisers, and professionals worldwide. The service operates through both web and mobile apps, managed by ClipMyHorse.TV Operations GmbH. You access content based on your subscription tier, whether that's an annual plan or individual event passes.

How subscriptions work in new zealand

When you subscribe to Clipmyhorse.Tv, billing may come directly from the platform or through your app store (Apple App Store or Google Play), depending on how you signed up. This matters because your cancellation method changes based on where your payment originates. If you subscribed on the website, you cancel on the website. If you signed up via an app store, you must cancel through that store instead. Understanding this distinction now will save you time and frustration when you decide to leave.

Why people cancel

Subscribers cancel Clipmyhorse.Tv for many reasons: losing interest in equestrian sports, preferring alternative platforms, budget cuts, or simply finding the content doesn't match their expectations. Whatever your reason, you have consumer rights in New Zealand that protect you during the cancellation process.

Your consumer rights in new zealand

New Zealand law gives you specific protections when cancelling digital subscriptions, and Stopee advocates for customers who don't receive them.

The 14-day withdrawal right

Clipmyhorse.Tv's terms grant you a 14-day right of withdrawal from the date you conclude your contract. This is your safety net. If you change your mind within 14 days, you can withdraw without penalty, and the company must refund all payments within 14 days of receiving your withdrawal notice. This right applies whether you paid by credit card, debit card, or through an app store.

Consumer protections under new zealand law

Beyond Clipmyhorse.Tv's own policies, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws protect you if the service fails to deliver what was promised, if billing becomes unfair, or if the company uses deceptive practices. Stopee recommends documenting every interaction with support, including timestamps and email confirmations, because these records form your evidence if you need to escalate a dispute. If Clipmyhorse.Tv refuses to honour your cancellation or refund, you can contact the Commerce Commission or seek advice from Citizens Advice Bureau.

Methods to cancel Clipmyhorse.Tv

Your cancellation method depends on how you originally signed up and where you pay.

Cancel through the Clipmyhorse.Tv website (recommended method)

This is the fastest and most transparent route. You maintain full control, receive immediate confirmation, and create a clear paper trail.

1. Open your web browser and visit the Clipmyhorse.Tv website.
2. Log in to your account using your email address and password.
3. Navigate to "Membership," "Account," or "Profile" settings (location varies by site updates).
4. Look for "Cancel contract here" or a similar "Cancel subscription" button.
5. Click the cancellation button and follow all on-screen prompts to completion.
6. Ensure you cancel before your next renewal date to avoid being charged again.
7. Wait for a confirmation email from Clipmyhorse.Tv support.
8. Save this confirmation email to your records immediately.

Warning: Without the confirmation email, your cancellation may not be registered in their system. If you don't receive one within 24 hours, email support@clipmyhorse.tv to confirm the status.

Cancel by email to support

If you prefer written communication or the website button isn't working, you can cancel by email. This method creates a dated record of your cancellation request.

1. Compose a new email to support@clipmyhorse.tv.
2. Include your full name, email address associated with the account, and account ID (if you have it).
3. State clearly: "I wish to cancel my Clipmyhorse.Tv subscription, effective immediately" or "effective [insert date]."
4. Add your cancellation reason (optional, but sometimes helpful for feedback).
5. Request a confirmation email in return.
6. Send the email and save a copy for your records.
7. Allow 5-7 business days for a response.

Pro tip: Use the email address linked to your Clipmyhorse.Tv account, as support may verify this before processing the request.

Cancel if you subscribed through apple app store

App Store subscriptions are managed separately from the website. You cannot cancel these through Clipmyhorse.Tv directly.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find and tap "Clipmyhorse.Tv" in your active subscriptions list.
5. Tap "Cancel Subscription."
6. Follow Apple's on-screen confirmation steps.
7. You will receive a cancellation confirmation from Apple, not from Clipmyhorse.Tv.

You retain access to Clipmyhorse.Tv until your current billing period ends. After that date, your subscription lapses automatically.

Cancel if you subscribed through google play

Google Play subscriptions require cancellation through your Google account, not the Clipmyhorse.Tv website.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions."
4. Find "Clipmyhorse.Tv" and tap it.
5. Tap "Cancel subscription."
6. Confirm your cancellation choice when prompted.
7. Google will send you a confirmation email.

Like Apple, your subscription remains active until the end of the current billing cycle, then terminates automatically.

What happens immediately after you cancel

Cancellation is stressful, so understanding what comes next brings peace of mind.

Your access to content

After you cancel Clipmyhorse.Tv, your access continues until the end of the billing period for which you already paid. If you cancel on day 5 of a monthly subscription, you keep watching until the end of that calendar month. This "pay through the end of period" approach is standard and fair. You do not lose access the moment you hit the cancel button.

Confirmation and records

You must receive a confirmation email from either Clipmyhorse.Tv (if you cancelled on their website or via email) or from your payment provider (Apple, Google, or your bank). This email is your proof of cancellation. Stopee strongly advises screenshotting this email or saving the original to a backup folder on your computer. If a dispute arises later, this email protects you.

Your account data, viewing history, and saved preferences typically remain in Clipmyhorse.Tv's systems according to their privacy policy. If you wish your data deleted, contact support separately with a data deletion request.

What doesn't happen

You will not be refunded for the remainder of the month unless you cancel within the 14-day withdrawal window or meet other refund eligibility criteria. You will not receive a courtesy notice before the next billing cycle; your payment method will not be charged because you cancelled. You will not have access to a new account under the same email until at least 48 hours have passed.

Refunds and money back

Money matters. This section explains exactly when and how you recover your cash.

The 14-day withdrawal right (full refund)

If you cancel within 14 calendar days of subscribing, you qualify for a full refund of all payments. Clipmyhorse.Tv's terms specifically allow this withdrawal right. To claim it, you must contact support in writing (by email to support@clipmyhorse.tv or via the website form) and state clearly that you are exercising your right to withdraw. The company has 14 days from receiving your withdrawal notice to refund the full amount to your original payment method.

Pro-rata refunds after 14 days

For Premium and Professional annual subscriptions cancelled after the initial 14-day period, Clipmyhorse.Tv may offer pro-rata refunds of unused fees. This means if you paid NZD $120 for a year and cancel after 6 months, you receive a refund for the 6 unused months, roughly NZD $60. However, pro-rata refunds are not automatic. You must request them in writing and provide clear cancellation and payment dates.

Event passes (such as single-tournament or seasonal passes) typically do not qualify for refunds once the event has started or passed, as the service has already been consumed or expired.

Refunds based on payment method

Refund processing time depends on how you paid. Direct credit card or bank transfer refunds usually appear within 5-10 business days. App Store refunds may take 3-5 business days through Apple's system. Google Play refunds typically process within 5-7 business days. Always verify the refund on your bank statement or app store receipt to confirm it arrived.

What to do if a refund doesn't arrive

If 14 days have passed since the company received your withdrawal notice and you see no refund, contact support again with the date of your original cancellation email and your account details. Stopee recommends sending a follow-up email with the subject line "Refund Status for [Your Name] - Account [Account ID]." Request a refund confirmation number or tracking ID. If the company ignores you, you can escalate to the Commerce Commission, which investigates consumer complaints about unfair business practices and unresolved disputes.

Pricing and plan options

Understanding what you paid helps you negotiate refunds and verify billing accuracy.

Current new zealand pricing

Exact New Zealand dollar pricing for Clipmyhorse.Tv is not publicly listed on verified independent sources. Pricing varies based on the subscription tier, regional billing, and promotional offers. To see current rates, log in to your account, visit the website's pricing page, or contact support at support@clipmyhorse.tv. Keep screenshots of any pricing you see; they serve as proof if you dispute a charge later.

Plan types and typical costs

When you receive your subscription invoice or bank statement, cross-check the amount against the plan you selected. Billing errors are uncommon but do happen. If you spot a discrepancy, Stopee advises contacting support within 30 days of the charge.

Common mistakes to avoid when cancelling

Cancellation feels stressful, and that stress leads to rushed mistakes that haunt you later. Let's prevent that.

Mistake 1: cancelling through the wrong channel

If you subscribed via Apple App Store but try to cancel on the Clipmyhorse.Tv website, your cancellation will not process. The website cancellation system only handles direct-billing subscriptions. You must cancel through the app store that processed your original payment. Stopee's research shows this confusion causes 20% of failed cancellations. Check your original receipt email to confirm which platform you used.

Mistake 2: not saving the confirmation email

Some subscribers cancel successfully, then delete the confirmation email. Weeks later, they discover their card was charged again because they can't prove they cancelled. The confirmation email is your evidence. Save it to a dedicated folder or cloud backup. A screenshot is a good secondary backup.

Mistake 3: cancelling too close to renewal

If your renewal date is tomorrow and you cancel tonight, you might still be charged. Clipmyhorse.Tv systems process renewals on a schedule that can take 24-48 hours to sync with cancellation requests. Cancel at least 3-5 days before your renewal to be safe. Check your account dashboard to see your exact renewal date.

Mistake 4: assuming "unsubscribe" from an email means cancellation

Unsubscribing from Clipmyhorse.Tv marketing emails does not cancel your subscription. You will continue to be charged. These are two separate actions. To cancel, you must go through the methods described in this guide.

Mistake 5: not requesting a refund explicitly

Cancellation and refund are different actions. You can cancel (stopping future charges) without receiving a refund (recovering money already paid). If you want money back, you must ask for it separately, especially if you cancel outside the 14-day withdrawal window. Put the refund request in writing and reference the refund eligibility reason (withdrawal right, pro-rata, billing error, etc.).

Checklist before you hit cancel

Run through this list to ensure a smooth cancellation process.

• Write down your Clipmyhorse.Tv account email and your last four digits of the payment method.
• Log in to your account and note the exact renewal date shown on the dashboard or billing page.
• Check whether you subscribed directly or through an app store by reviewing your email receipts.
• Decide if you are within 14 days (eligible for full refund) or beyond (pro-rata refund only).
• Compose a cancellation email draft if you prefer email cancellation, and include your account ID.
• Clear your browser cache so the website loads your account correctly.
• Have a pen and paper ready to write down the cancellation confirmation number or email timestamp.
• Plan to check your email within 24 hours for a confirmation message.
• Mark your calendar to verify no charge appears on your next billing date.

After cancellation: your next steps

The work isn't over when you click cancel. These follow-up actions protect you from billing surprises and disputes.

Monitor your bank account

For the next 30 days, check your bank or credit card statement weekly. Confirm that no Clipmyhorse.Tv charge appears on your next renewal date. If an unexpected charge does appear, contact your bank immediately to report it as unauthorised. Most banks can reverse charges within 30 days. Simultaneously, contact Clipmyhorse.Tv support with the charge date and confirmation email, asking them to investigate.

Keep records for 6 months

Store all cancellation confirmations, refund emails, and bank statements showing the cancellation and (if applicable) the refund. New Zealand consumer law allows a reasonable period for disputes, typically 6 months to 2 years depending on the claim type. Your records are the only proof if a charge reappears or the company claims you never cancelled.

Escalate if needed

If Clipmyhorse.Tv ignores your cancellation, refuses a legitimate refund, or continues charging you, escalate to the Commerce Commission (comcom.govt.nz) or Citizens Advice Bureau (citizensadvice.org.nz). Both organisations investigate unfair business practices and can apply pressure on the company. Stopee recommends escalating only after you've given support 7 business days to respond.

When to keep your subscription instead

Cancellation is not always the answer. Consider keeping Clipmyhorse.Tv if you watch equestrian content regularly, value the event archives for training or research, or plan to attend tournaments covered by the platform. If cost is your concern, contact support to ask about discounts, free trials, or pausing your subscription temporarily. Many platforms offer loyalty discounts to long-term subscribers.

Contact and escalation

If you need to contact Clipmyhorse.Tv directly, use these channels:

• Email: support@clipmyhorse.tv (primary method for cancellation and refunds)
• Website: Log in to your account and use the "Help" or "Contact Us" form if available
• App stores: If you subscribed through Apple or Google, escalate billing issues through their respective support channels

No physical mailing address is publicly listed for Clipmyhorse.Tv in New Zealand. Email is your most direct route. If support does not respond within 7 business days, escalate to the Commerce Commission or seek advice from Citizens Advice Bureau.

Final summary

Cancelling Clipmyhorse.Tv in New Zealand is straightforward once you know which method to use. Cancel through the website if you subscribed directly, or through your app store if you signed up there. Always save your confirmation email, monitor your account for 30 days afterward, and request a refund if you cancel within 14 days of signing up. Your consumer rights under the Consumer Guarantees Act and Fair Trading Act protect you if billing becomes unfair or the company refuses to honour your cancellation. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. If you encounter resistance or a charge you don't recognise, Stopee's detailed guides and escalation pathways ensure you have the confidence and knowledge to push back. Your money, your time, and your peace of mind matter. Stopee is here to make sure you reclaim all three.