Manage Affemity

How to cancel affemity safely and get your money back in singapore

Understanding affemity and why you might want to cancel

Affemity is a subscription-based dating and relationship coaching app designed primarily for women seeking meaningful connections and expert guidance on love and relationships. The service combines profile matching, messaging features and one-on-one coaching sessions delivered through mobile apps and direct web subscriptions.

You might use Affemity if you're looking for guided dating advice, a moderated dating experience, or structured relationship coaching. However, if the service isn't meeting your needs, costs are adding up, or you've decided to try a different approach, cancelling quickly and cleanly is your right.

When cancellation makes sense

You should consider cancelling Affemity if you're not using the coaching features, the matching algorithm isn't delivering compatible connections, the monthly subscription feels unaffordable, or you've found a partner and no longer need the service. Life circumstances change, and staying subscribed to something you don't use wastes your money.

What you need to know before you cancel

Affemity operates across three platforms: Apple App Store, Google Play Store, and direct web subscriptions. Each platform has different cancellation processes and refund policies, which is why Stopee has created this guide to help you navigate each one confidently. Knowing the right steps now saves you frustration and potential disputes later.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services, including subscription apps. Understanding these rights gives you leverage if Affemity charges you unfairly or refuses a legitimate refund request.

What the consumer protection act says about subscriptions

Under the Consumer Protection (Fair Trading) Act, suppliers must not engage in misleading conduct, unfair contract terms, or unsustainable pressure to sell you something you don't want. If Affemity used dark patterns (like hidden auto-renewal notifications or difficult cancellation processes) to sign you up, you have grounds to dispute charges.

Your 14-day cooling-off period

For direct web purchases of digital content, you may have a 14-day cooling-off period to request a refund if you change your mind, provided the company hasn't yet delivered the full service. Many subscription apps, including those sold via Affemity's website, should honor this period. Stopee recommends checking your original receipt to confirm whether this protection applies to your purchase.

If affemity refuses to help

Contact the Consumers Association of Singapore (CASE) if Affemity ignores your cancellation request, overcharges you, or refuses a refund you believe you're entitled to. You can also lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). Stopee has seen these escalation points resolve many cases that support teams initially rejected.

How to cancel affemity on apple app store

Cancelling via Apple is straightforward, and your access continues until the end of your paid billing period, even after you cancel.

Step-by-step cancellation process

1. Open the Apple App Store app on your iPhone or iPad.
   • If you're using an older version of iOS, open the Settings app instead and skip to step 3.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find and tap "Affemity" in your active subscriptions list.
5. Tap "Cancel Subscription" and follow the prompts to confirm.
   • Apple will ask if you want to keep the subscription; choose "Cancel" to proceed.
   • You'll see a cancellation confirmation screen with your final access date.
6. Take a screenshot of your cancellation confirmation for your records.

Timing matters on apple

Pro tip: Cancel at least 24 hours before your renewal date to avoid the next charge. Your renewal date is shown in your subscription settings. If you cancel on the day before renewal at 11:59 pm, you risk being charged if the system processes the renewal before your cancellation takes effect.

Warning: Deleting the Affemity app from your phone does not cancel your subscription. You must follow the steps above to stop auto-renewal, or you'll continue to be charged monthly.

How to cancel affemity on google play store

Google Play's cancellation process is similarly user-friendly, and you retain access through the end of your current billing period.

Step-by-step cancellation process

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" and then "Subscriptions."
4. Find and tap "Affemity" from your list of active subscriptions.
5. Tap "Cancel subscription" and confirm your cancellation.
   • Google will show you the date when your access ends.
   • You'll receive a confirmation email at the address linked to your Google account.
6. Save that confirmation email in case you need proof of cancellation later.

Important notes on google play refunds

If you cancel within 48 hours of your initial purchase, Google Play may automatically issue a refund. Beyond that window, you can request a refund directly through your Google Play account, but approval depends on Google's policies, not Affemity's. Stopee advises requesting refunds within 14 days of your purchase date for the best chance of approval.

How to cancel affemity's direct web subscription

If you subscribed directly through Affemity's website rather than through an app store, the cancellation process requires more manual effort and careful documentation.

Email cancellation method

1. Compose an email to support@affemity.com with the subject line "Subscription Cancellation Request."
2. Include the following details in the body:
   • Your full name as it appears on your account.
   • The email address associated with your Affemity subscription.
   • Your date of purchase or the date your subscription began.
   • A clear statement: "I request cancellation of my subscription effective immediately and confirmation that auto-renewal has been stopped."
3. Send the email and wait for a response from support.
   • Standard response time is 5-10 business days, though some users report longer delays.
   • Save the confirmation email as proof of your cancellation request.
4. If you don't receive confirmation within 14 days, send a follow-up email referencing your first request.

Written (postal) cancellation method

For web subscriptions, you also have the right to cancel by sending a signed, written letter to Affemity's registered address. The primary contact address for cancellation requests in the United Kingdom is:

Affemity Support
United Kingdom
support@affemity.com

For direct postal cancellation, include the same details as in your email and send the letter via registered mail so you have proof of delivery. Keep the postage receipt and a copy of your letter. This method is slower but creates an unquestionable paper trail.

Why web cancellations can be tricky

Warning: Some users report that Affemity's support team takes longer to acknowledge web cancellation requests or fails to send confirmation. Because of this, Stopee strongly recommends emailing support and following up within 14 days if you don't hear back. Document every message and any delays, as this protects you if you later need to dispute a charge.

What happens to your access and data after you cancel

Cancelling your subscription is not the same as closing your account, and it doesn't automatically delete your personal data or matches.

Your access timeline after cancellation

After you cancel, you retain full access to Affemity's features (matches, messages, coaching) until the end of your current billing period. This is standard across Apple, Google Play and direct web subscriptions. For example, if your renewal date is the 15th and you cancel on the 1st, you can use Affemity until the 15th at no extra cost. On the 16th, your access ends and the app displays a message prompting you to resubscribe.

Your account and personal data

Cancelling does not delete your account, profile, messages, or matches. Your data remains in Affemity's system. If you want complete deletion, you must request account closure separately through support or your account settings. Stopee recommends sending a formal data deletion request via email to support@affemity.com if privacy is a concern, and keeping records of that request.

Billing statements and records

Save your cancellation confirmation and any receipts for at least 12 months. You'll need these if you later dispute a charge or file a complaint with your bank or the consumer authority.

Refund eligibility and how to request one

Refunds depend on which platform you used and how quickly you act after your purchase. Stopee has outlined the rules for each scenario so you know exactly where you stand.

Refunds for apple app store purchases

Apple handles all refund requests for Affemity subscriptions purchased through the App Store. Affemity does not control this process. You can request a refund directly through your Apple Account by going to Settings > [Your Name] > iTunes & App Stores > Apple ID > Purchase history, finding the Affemity charge, and tapping "Report a Problem."

Apple typically approves refunds if you request them within 14 days of purchase, especially if you haven't used the service significantly. Beyond 14 days, approval is unlikely unless there's a compelling reason (e.g., you were charged twice, or the service was completely unavailable).

Refunds for google play store purchases

Google Play offers a standard 48-hour refund window for app and subscription purchases. If you cancel within 48 hours, you'll be automatically refunded. To request a refund beyond 48 hours, open Google Play, go to your Payments and Subscriptions section, find Affemity, and select "Report a problem." Provide details of why you believe a refund is warranted.

Refunds for direct web subscriptions

Affemity does not publicly advertise a standard cooling-off refund policy for web subscriptions, which is a red flag. However, under Singapore's Consumer Protection (Fair Trading) Act, you may be entitled to a refund within 14 days if you purchased directly and the service was not yet delivered in full.

To request a refund for a web purchase, email support@affemity.com and include:

• Your original order confirmation number or receipt.
• The date of purchase.
• A brief explanation of why you believe a refund is warranted (e.g., the service didn't meet your expectations, you were charged in error, or you're within the 14-day cooling-off window).

Be prepared for a slow response or outright refusal. If Affemity declines, you can escalate to your bank or credit card company to request a chargeback, or contact CASE or the CCCS with documentation of your request and their refusal.

Refunds if you were charged in error or double-charged

Pro tip: If you were charged twice in one month or after you cancelled, contact your bank immediately and request a chargeback while gathering evidence. Email Affemity's support team with screenshots of your bank statement and cancellation confirmation. Many banks will reverse the charge within 30 days if you provide this evidence. Act fast: most chargeback windows are 60-90 days from the original charge.

Affemity's pricing and subscription plans

Exact Singapore Dollar pricing for Affemity is not publicly advertised, as the app adjusts prices by region. However, based on available sources, monthly subscription costs range significantly depending on your location and the plan tier you select.

Typical subscription tiers

Prices may be higher or lower depending on promotions and your region. Always check your App Store or Google Play listing for your exact cost before committing to a plan.

Common cancellation mistakes to avoid

Many users accidentally keep paying Affemity because they make one of these errors, and it's frustrating when it could have been prevented.

Mistake 1: deleting the app instead of cancelling the subscription

The most common error is deleting Affemity from your phone and assuming this stops the charges. It doesn't. You can delete the app and still be billed every month. You must actively cancel through your app store or email support to stop auto-renewal.

Mistake 2: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, there's a risk the system will charge you before processing your cancellation. Cancel at least 24 hours before your renewal date to be safe. Check your subscription settings now to see when you'll be charged next.

Mistake 3: not keeping cancellation proof

If you cancel via email and don't save the confirmation, you have no evidence if a dispute arises later. Screenshots and saved emails are your protection. Stopee recommends creating a folder on your computer labeled "Subscriptions" and filing all cancellation confirmations there.

Mistake 4: assuming you'll get a refund

Most subscription cancellations do not result in refunds for the current billing period. You stop future charges, but you don't recover money already spent. Only request a refund if you cancelled within 14 days of purchase, were double-charged, or have a specific reason covered by consumer law.

Mistake 5: ignoring confirmation emails

Some users cancel successfully but never read the confirmation email, so they don't realize they still have a few weeks of access remaining. Read every email from the app store or support team so you know your exact access end date.

Checklist: before you hit cancel

Use this checklist to ensure you've covered all bases before cancelling Affemity:

• I've checked my current renewal date in my subscription settings.
• I know which platform I'm using (Apple, Google Play, or direct web).
• I've taken a screenshot of my current subscription status.
• If requesting a refund, I've gathered my receipt and purchase date.
• I've downloaded or saved any important messages or matches I want to keep (Affemity will delete these after cancellation).
• I understand that I retain access until the end of my billing period, not immediately.
• I'm ready to cancel at least 24 hours before renewal to avoid a surprise charge.
• I will save my cancellation confirmation email or screenshot for my records.

Your next steps and escalation path

If you've followed this guide and Affemity still won't cancel or refund you, Stopee recommends the following escalation path in order:

Step 1: direct contact within 14 days

Email support@affemity.com with your cancellation and refund request. Reference your purchase receipt and include screenshots of any double charges or billing errors. Allow 10 business days for a response.

Step 2: appeal to the app store

If Affemity ignores you, file a formal complaint with Apple or Google Play, whichever platform you used. Both stores take non-responsive merchants seriously and may reverse charges on your behalf.

Step 3: dispute with your bank or credit card provider

Request a chargeback within 60 days of the charge you're disputing. Provide your bank with documentation of your cancellation request and any evidence that Affemity ignored it.

Step 4: complain to the consumer authority

Contact the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Provide copies of all correspondence, receipts, and cancellation attempts. These authorities investigate unfair business practices and can pressure Affemity to refund you.

Final thoughts and where stopee can help

Cancelling a subscription should be easy, but some companies, including Affemity, make it deliberately difficult to protect their recurring revenue. You deserve clarity and control over your money, and the steps outlined above give you both.

Whether you're cancelling because Affemity didn't deliver the connections you hoped for, the cost no longer fits your budget, or you've found a partner, your decision is valid and you have every right to stop paying. Use the platform-specific steps in this guide, document everything, and don't hesitate to escalate if support delays or refuses to help.

Stopee has helped thousands of consumers navigate tricky subscription cancellations and recover refunds they thought were lost. If you're stuck with Affemity or any other service, visit stopee.com to explore more detailed guides, get personalized escalation advice, and connect with consumer advocates who understand exactly how frustrating these situations are. Your financial freedom starts with taking control of your subscriptions today.