Manage Shaadi

How to cancel shaadi: your step-by-step guide for singapore users

What is shaadi and why you might want to leave

Shaadi is an online matrimonial and matchmaking platform that connects users across Asia, including Singapore, to help you find potential life partners. You create a profile, browse matches, and use the Interest and Accept features to communicate with other members. The service operates on both free and paid membership tiers, with premium plans like Gold and Diamond offering enhanced visibility and messaging capabilities.

You may decide to cancel Shaadi for several reasons: you've found a partner, the service isn't delivering quality matches, you want to take a break from online dating, or you're simply not seeing value in the monthly cost. Whatever your reason, Stopee is here to walk you through the cancellation process so you exit cleanly without unexpected charges hitting your account after you've left.

How shaadi charges you

Shaadi collects payment through three separate channels: the Apple App Store for iPhone users, Google Play for Android users, and their own web platform at Shaadi.com. This matters because the cancellation method you use depends entirely on where you purchased your membership. Deleting the Shaadi app from your phone will not stop recurring charges, and signing out of your account does not cancel auto-renewal either.

Free vs. paid membership on shaadi

You can create a basic Shaadi profile for free, but premium features like unlimited messaging, profile boosts, and advanced search filters require a paid subscription. Once your paid period expires and you don't renew, you revert to free membership status-you keep your profile but lose access to paid features.

Shaadi pricing in singapore

Here are the current membership plans available to you on Shaadi in Singapore, based on the App Store and web listings.

Prices may vary depending on current promotions and your device. Always verify the exact cost before you confirm purchase. Stopee recommends checking your account settings immediately after purchase to confirm the renewal date, so you know exactly when to cancel if you decide to leave.

Should you cancel shaadi right now

Before you move forward with cancellation, take a moment to decide if this is the right time. Here's how to think through the decision.

Reasons to cancel shaadi

You should cancel Shaadi if you've found a partner and no longer need the service, if the quality of matches has dropped, if you're being contacted by members outside your preferences, or if the monthly cost no longer fits your budget. You might also cancel if you simply want to pause your dating search for a while without paying. All of these are valid reasons, and Stopee recognises that online dating platforms don't work for everyone or at every stage of life.

Reasons to keep your subscription active

Keep your membership active if you're still actively messaging potential matches, if you've just started browsing and want to give it more time, or if you're part way through a longer contract and expect to reengage soon. If you're uncertain, consider downgrading to a shorter plan (1 month instead of 3 months) so you can reassess without a larger financial commitment.

How to cancel shaadi on iOS (Apple app store)

If you purchased your Shaadi membership through the Apple App Store on your iPhone or iPad, you must cancel directly through Apple's subscription settings. This is the only way to stop recurring charges from that purchase method.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the very top of the screen.
   • If you don't see your Apple ID, scroll up first.
3. Select Subscriptions.
   • You'll see a list of all active and expired subscriptions linked to your Apple ID.
4. Find and tap Shaadi in the subscriptions list.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm your reason for cancelling (optional).
   • Select a reason if prompted, then confirm.
6. Look for the message "Subscription cancelled" or a similar confirmation on screen.
7. Note the final access date shown (e.g., "Your access to Shaadi ends on 15 February 2026").
   • You keep your premium features until this date, then revert to free membership.

Pro tip: Cancel at least 24 hours before your renewal date to avoid an unexpected charge. Apple's billing cycle follows your original purchase date, so mark your calendar.

Warning: Simply deleting the Shaadi app from your phone does not cancel your subscription. Your payment will still renew on the scheduled date unless you follow the steps above.

How to cancel shaadi on android (Google play)

Android users who purchased through the Google Play Store must cancel within Google Play itself. Uninstalling the app leaves your subscription active and billing enabled.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
   • This may also appear as "Subscriptions" depending on your Android version.
4. Tap Subscriptions to view your active memberships.
5. Find Shaadi in the list and tap it.
6. Select Cancel subscription.
   • Google Play will prompt you with a reason selector and a chance to review any promotional offers.
   • Confirm your cancellation by tapping the final Cancel button.
7. Wait for the on-screen confirmation message.
   • Google Play will tell you when your subscription ends.
   • Screenshot this confirmation for your records.

Pro tip: Google Play subscriptions renew based on your purchase date, not a fixed calendar date. Check the renewal date in your subscription details so you know your deadline.

Warning: Deleting the Shaadi app or clearing your app cache does not stop billing. You must cancel within Google Play settings to prevent the next charge.

How to cancel shaadi via the website

If you purchased your subscription directly through Shaadi.com (not through an app store), you need to cancel through your account settings on their web platform.

1. Visit Shaadi.com and sign in with your email and password.
2. Navigate to your Account Settings (usually found in a menu at the top right or under your profile name).
3. Look for Subscriptions, Membership, or Billing settings.
   • This section may be labelled Manage Subscription or My Plans.
4. Find your active membership and select Turn off auto-renewal or Cancel subscription.
   • You may need to click Edit or Manage next to your plan first.
5. Confirm your cancellation by following the on-screen prompts.
   • Shaadi may ask why you're cancelling (optional) and offer retention deals.
6. Take a screenshot of the cancellation confirmation page.
   • Note the date your paid access ends.

Pro tip: If you cannot find the cancellation option online, contact Shaadi.com customer support directly. Provide your account email and ask for manual cancellation assistance.

Warning: Shaadi.com does not have a physical office in Singapore. All customer support inquiries must be directed to their headquarters in Mumbai, India. Responses may take 3-5 business days.

What happens to your account after you cancel

Cancelling your Shaadi membership triggers a series of changes to your account access and billing. Understanding these changes helps you avoid confusion in the weeks following your cancellation.

Your premium features and access

When you cancel, your premium membership does not end immediately. You retain full access to all paid features (unlimited messaging, profile boosts, advanced search) until your current billing period ends. For example, if you cancel on 10 February but your next renewal date is 15 March, you keep premium access until 15 March, then revert to free membership. Verify your end date in your cancellation confirmation email or in your account settings.

Your profile and personal data

Cancelling a paid subscription does not delete your Shaadi profile or remove your data from their servers. Your profile remains visible to other users (if you had it visible before), and your photos, interests, and messages stay in the system. If you want to completely remove your profile from Shaadi, you must request profile deletion separately through Account Settings or by contacting customer support. Profile deletion is permanent and cannot be undone.

Reactivating your membership later

Once your cancellation is complete and your paid period ends, you can reactivate a paid membership at any time by logging in and purchasing a new plan. Your old profile information will still be there, and you can resume immediately. There is no penalty for cancelling and rejoining later.

Refunds and consumer protection rights

Shaadi's refund policy is restrictive, but you may have legal rights to a refund under Singapore consumer law. Stopee encourages you to understand both the company's policy and your statutory protections before proceeding.

Shaadi's match guarantee (30-day refund)

Shaadi offers a limited 30-day Match Guarantee on eligible web-based Premium memberships. You qualify for a full refund if you send at least 10 "Interests" to other members and receive zero "Accepts" (positive responses) within your first 30 days. This guarantee excludes VIP and Select memberships and requires you to submit a claim through customer care with evidence of your activity. The burden of proof rests with you, and Shaadi's decision is final. Very few users successfully claim this refund because the criteria are strict.

General refund policy

Shaadi.com does not refund standard membership fees once purchased. They state that refunds are exceptions granted at management's discretion only. If Shaadi discontinues a service you've purchased, they may refund 50% of unused fees, but this is not guaranteed. Unused time remaining on your membership when you cancel is typically forfeited.

Refunds by payment method

• Apple App Store purchases: Submit a refund request through the App Store by going to Settings > Apple ID > Purchase History, finding the Shaadi charge, and tapping Report a Problem. Apple reviews your request within 48 hours and may approve a refund if you've had access for fewer than 14 days or if you can show the app malfunctioned.
• Google Play purchases: Request a refund within 48 hours of purchase by opening Google Play > My apps & games > Payments, finding the Shaadi transaction, and selecting Report a problem. Google approves refunds if you request them within this window; after 48 hours, refunds are rarely granted.
• Web purchases via Shaadi.com: Contact Shaadi's customer support team directly and request a refund. You must explain why you believe a refund is warranted. Match Guarantee claims must meet the stated conditions (10 Interests, zero Accepts in 30 days).

Your rights under singapore consumer law

The Consumer Protection (Fair Trading) Act (CPFTA) in Singapore protects you if Shaadi engaged in misleading or unfair conduct. For example, if Shaadi failed to clearly disclose auto-renewal terms at checkout, collected payment without your authorisation, or made false claims about match success rates, you may have grounds to demand a refund or compensation. Stopee recommends documenting all communication with Shaadi and keeping screenshots of their terms and pricing pages. If Shaadi refuses to cooperate, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade, Industry and Enterprise (MTIE) for investigation.

Common mistakes when cancelling shaadi

Cancelling a subscription feels straightforward, but many users make costly errors that leave charges running after they thought they'd quit. Here's how to avoid the most common traps.

Assuming the app deletion cancels your subscription

The single biggest mistake Shaadi users make is deleting the app from their phone and assuming their subscription has ended. It hasn't. Your payment method is still on file, and your next billing date approaches regardless of whether the app is installed. You must cancel through Apple ID, Google Play, or Shaadi.com directly. Deleting the app is irrelevant to billing.

Cancelling only within the shaadi app, not the platform where you purchased

Shaadi's mobile app has its own settings menu, but cancelling within the app (if that option even exists) may not prevent charges. The only cancellation that matters is the one you execute through your actual payment platform: Apple ID for App Store purchases, Google Play for Android purchases, or Shaadi.com for web purchases. Cancelling in the wrong place leaves your subscription active.

Not checking the renewal date before cancelling

Many users cancel close to their renewal date and still get charged because they didn't confirm the exact renewal time. Subscription renewals happen at a specific hour (often early morning in your local time zone) on your renewal date. If you cancel 2 hours after renewal, the charge has already been processed. Cancel at least 24 hours before the renewal date to guarantee you avoid the next charge. Check your original purchase email or account settings to find the exact date and time.

Not requesting profile deletion if you want to disappear completely

Cancelling a paid subscription keeps your profile live on Shaadi. Other members can still see you, send you messages, and interact with your profile. If you want to vanish from Shaadi entirely, you must request profile deletion separately. Without this second step, Shaadi retains your photos, personal information, and activity history indefinitely.

Not saving confirmation screenshots or emails

Once you cancel, save every confirmation message, screenshot, and email you receive. If Shaadi charges you again by mistake (it happens), you'll need proof of cancellation to dispute the charge with your bank or app store. Stopee has helped thousands of consumers recover refunds by providing clear evidence that they cancelled on time.

Checklist: before and after cancellation

Use this checklist to ensure you cancel cleanly and avoid post-cancellation surprises.

How to contact shaadi if you need help

Shaadi does not maintain a customer service office in Singapore. All contact must go to their corporate headquarters in Mumbai, India. Response times typically range from 3 to 5 business days, so be patient and keep detailed records of all correspondence.

To reach Shaadi customer support, visit their website and use the contact form in the Help or Support section. Provide your account email, a clear description of your cancellation issue, and any relevant screenshots. If you've already cancelled but were charged again, explain this in your message and request an immediate refund.

If Shaadi fails to respond or refuses to refund an erroneous charge, escalate your complaint to the Consumers Association of Singapore (CASE) or file a report with the Ministry of Trade, Industry and Enterprise. These organisations can investigate whether Shaadi violated the Consumer Protection (Fair Trading) Act and compel them to act.

Key takeaways: cancel shaadi the right way

Cancelling Shaadi is straightforward when you follow the correct process for your payment method. Remember that the app deletion does nothing-you must cancel through Apple ID, Google Play, or Shaadi.com. Cancel at least 24 hours before your renewal date, take screenshots of your confirmation, and understand that you keep premium access until your current billing period ends. If you want your profile completely removed, request deletion separately. Finally, know that Singapore consumer law protects you if Shaadi engaged in unfair billing practices; Stopee has helped thousands of consumers cancel subscriptions and recover refunds by documenting every step and knowing their rights. Act now, stay organised, and exit with confidence.