Manage Taimi

How to cancel taimi and protect your lGBTQ+ community membership

What taimi is and why you might need to cancel

Taimi is a dating and social platform built specifically for the LGBTQ+ community. It lets you create a profile, connect with others, and unlock premium features through in-app purchases and recurring subscriptions. You can access Taimi on iOS, Android, or through the web - and that's exactly why cancelling can feel complicated if you don't know where to look.

Whether you've found someone special, decided the app isn't for you, or simply want to pause your membership, cancelling Taimi is straightforward once you understand which platform holds your subscription. At Stopee, we've helped thousands of members navigate this process without losing money to forgotten charges.

Where your taimi subscription actually lives

Your subscription exists in one of three places: Apple's App Store (if you're on iPhone), Google Play (if you're on Android), or Taimi's own website (if you subscribed directly). This matters because you must cancel from the exact platform where you bought the subscription - simply deleting the app or your account won't stop the charges.

Common reasons to cancel taimi

You might cancel because you've met someone and no longer need the app, you want to save money during a difficult month, the service doesn't match your expectations, or you're taking a break from online dating entirely. Whatever your reason, Stopee is here to make sure you cancel cleanly and reclaim control of your billing.

Your consumer rights when cancelling taimi in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like Taimi. Know what you're entitled to before you cancel.

Statutory cooling-off rights

Under Singapore law, you have the right to cancel most distance contracts (including app subscriptions) within 14 days of purchase without penalty - provided the service hasn't been fully consumed. This cooling-off period applies to Taimi subscriptions purchased directly on the web or through Google Play. Apple App Store purchases are governed by Apple's separate terms, which are more restrictive.

Unfair contract terms and your protection

Taimi cannot charge you hidden fees or use contract terms that are unreasonably unfair to you as the consumer. If Taimi tries to refuse a cancellation that you're legally entitled to make, or if they hide cancellation steps on purpose, that breaches the Act. When this happens, contact the Competition and Consumer Commission of Singapore (CCCS) to escalate the complaint.

Cancellation methods for every platform

Your cancellation path depends entirely on where you bought your Taimi subscription. Follow the exact steps for your platform to avoid wasting time or missing the refund window.

Cancel via apple app store (iPhone and iPad)

If you subscribed through your Apple ID, you must cancel from Apple's subscription manager. Deleting Taimi won't stop the charges.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Taimi in the list.
5. Tap Cancel Subscription and confirm your choice.
6. Check your email for Apple's cancellation confirmation - keep this as proof.

Pro tip: Apple processes cancellations immediately, but you'll keep premium access until the end of your current billing period. You won't be charged again.

Warning: If you see "Free Trial" in your subscription details, cancelling ends the trial immediately and you lose access once the trial expires. There's no refund for cancelled trials.

Cancel via google play store (Android)

Android users must manage subscriptions through the Google Play Store app or website. Uninstalling Taimi has no effect on your charges.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Choose Subscriptions.
5. Tap Taimi from the list.
6. Select Cancel subscription and follow the on-screen prompts.
7. Confirm the cancellation in the popup that appears.

Pro tip: Google Play allows you to manage subscriptions from any device, even if you cancel on a desktop computer. Log in with the same Google account you used to subscribe.

Warning: Google Play may offer you a "discounted renewal" before you complete the cancellation. Ignore this - your goal is to cancel, not accept a lower price for the same unwanted service.

Cancel via taimi's website (direct subscription)

If you subscribed directly on Taimi's website rather than through an app store, you'll cancel from your account dashboard.

1. Visit Taimi's website and log in with your email and password.
2. Navigate to your Profile or Account Settings (usually found in the menu or hamburger icon).
3. Look for a Subscription, Billing, or Payment section.
4. Locate your active subscription and select Cancel Subscription.
5. Confirm the cancellation and note the reference number Taimi provides.
6. Save your confirmation email for your records.

Pro tip: Web-based subscriptions typically allow you to cancel anytime, with your premium access ending immediately or at the end of the billing cycle (depending on Taimi's policy). Check the confirmation email for the exact end date.

Cancel via email support (backup method)

If you can't cancel through the above methods or run into technical issues, contact Taimi support directly.

1. Compose an email to support@taimi.com with the subject line: "Subscription Cancellation Request".
2. Include your Taimi account email, full name, and the subscription type (Bronze, Silver, Gold, or other) you want to cancel.
3. State clearly: "I request cancellation of my Taimi subscription effective immediately" (or your preferred end date).
4. Ask for a cancellation confirmation in writing.
5. Send the email and wait for a response.

Pro tip: Support can take up to 48 hours to respond, especially during weekends or public holidays. Send your cancellation email on a weekday morning for faster processing.

Warning: Email cancellation is slower and harder to prove than cancelling through the app or website. Always request written confirmation and keep the email chain for 90 days as proof of your request.

What happens to your taimi account after cancellation

Cancelling your subscription is not the same as deleting your account, and many people get confused here. Understanding what changes after you cancel helps you avoid surprises.

Your access and premium features

When you cancel a Taimi subscription, you lose access to premium features at the end of your paid billing period. Most subscriptions allow you to use all paid benefits until that final date - nothing cuts off immediately unless the service explicitly states otherwise. After that date, your account reverts to the free tier with basic functionality.

Your personal data and profile

Cancelling your subscription does not delete your Taimi account or your profile, photos, or messages. You remain visible to other users and you can still use the free features. If you want to remove yourself completely from Taimi, you must delete your account separately through the app or website settings - this is a different action from cancellation.

Pro tip: Before you delete your account, download your profile information if Taimi offers that option. Some apps let you export your photos and messages for backup.

Refunds and your right to a partial refund

Taimi's standard policy treats subscription charges as final and non-refundable. However, Singapore law gives you powerful consumer rights that override that policy in specific situations.

When you're entitled to a refund under singapore law

You have the right to a full refund if you cancel within 14 calendar days of the subscription starting (or the trial beginning), provided you haven't substantially used the service. This 14-day cooling-off period applies to purchases made via Google Play and Taimi's website. Apple App Store subscriptions are handled by Apple's policy, which is stricter - you typically cannot get refunds unless you contact Apple Support and dispute the charge as unauthorized or defective.

Pro tip: If you subscribed via Google Play and want a refund, contact Google Play Support directly with your order number and cancellation date. You can open a dispute for "unwanted subscription" and Google often grants refunds within 7 days if you request them shortly after purchase.

What taimi's own refund policy says

Taimi states that subscription fees are generally non-refundable, including for partially used months or trial periods that end early. One-time purchases like Location City changes or Bronze tier access are also treated as final. However, Taimi does offer refunds for unused "Date Certificates" or in-app bookings within 14 days if they haven't been redeemed - once you use them, they're gone.

Escalation path if taimi refuses a lawful refund

If you cancel within the 14-day cooling-off window and Taimi refuses your refund, that's a breach of Singapore law. At Stopee, we advise you to escalate by writing to the Competition and Consumer Commission of Singapore (CCCS) with your cancellation proof, the date you purchased, and evidence that Taimi denied your refund. The CCCS has the authority to compel refunds and levy penalties on non-compliant businesses.

Taimi's pricing in singapore and what you're paying for

Understanding the cost of each plan helps you decide which tier (if any) is worth your money when you resubscribe - or confirms that cancelling is the right choice.

Pro tip: Taimi Gold at S$24.98 is typically the best value if you're committed to using the app. Silver costs more but doesn't always deliver proportionally better features. Check Taimi's in-app description of what each tier unlocks before you resubscribe.

Common cancellation mistakes and how to avoid them

It's painful to discover weeks later that you've been charged after you thought you'd cancelled. These mistakes happen to careful people too, so read carefully and cross-check yourself against this list.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling Taimi from your phone does nothing to stop recurring charges. Your subscription remains active in Apple, Google Play, or Taimi's system until you explicitly cancel it through those platforms. You'll discover this mistake when a charge appears on your next billing date - and by then, you're out of the refund window.

How to avoid it: Always cancel the subscription first using the steps above, then delete the app if you want to. Separate those two actions in your mind.

Mistake 2: cancelling your taimi account but not the subscription

Deleting your Taimi account profile does not cancel an active subscription. The subscription exists independently in Apple, Google Play, or Taimi's billing system. You'll still be charged even though you no longer have an account to log into - and you won't notice until the charge appears.

How to avoid it: Cancel the subscription through the correct platform first. Only after that's done (and you've received confirmation), delete your account if you want complete removal.

Mistake 3: missing the 14-day cooling-off deadline

Singapore law gives you 14 calendar days from purchase to request a refund. Day 15 is too late. If you subscribe on Monday, your window closes on Monday two weeks later. Many people don't realize this window is closing and lose their right to a refund.

How to avoid it: Mark the 14-day deadline in your calendar the day you subscribe. If you're unsure about the service, request your refund by day 10 to give yourself a safety margin.

Mistake 4: not keeping cancellation proof

If something goes wrong - you're charged again after cancelling, Taimi or Apple refuses to acknowledge your cancellation, or you need to escalate to the CCCS - you'll need written proof. Screenshots of the cancellation screen disappear if your phone updates. Emails can be hard to find later.

How to avoid it: The moment you cancel, screenshot the confirmation screen and forward yourself the confirmation email. Create a folder titled "Subscriptions Cancelled" and save everything there for 90 days.

Your cancellation checklist for taimi

Use this step-by-step checklist to confirm you've covered everything before you consider yourself fully cancelled.

• I've identified which platform holds my Taimi subscription (Apple App Store, Google Play, or Taimi website).
• I've logged into the correct platform and located my Taimi subscription.
• I've clicked "Cancel Subscription" and confirmed the cancellation on screen.
• I've received a cancellation confirmation email or notification.
• I've screenshotted the confirmation and forwarded the email to myself for backup.
• I've noted the date the cancellation takes effect (end of billing period or immediately).
• If I subscribed within the last 14 days, I've requested a refund through the same platform or the CCCS website.
• I've set a calendar reminder for one week before my next expected billing date to verify no new charge appears.

Taimi reviews and what current users say

Before you resubscribe (or decide to stay cancelled), it's worth understanding what other users experience with Taimi's service and cancellation process.

User satisfaction and the cancellation experience

Taimi maintains a 4.5 out of 5-star rating across app stores, reflecting that most users find the app functional and relevant to the LGBTQ+ community. However, some users report frustration with cancellation: they say the subscription cancel button is hard to find in the settings, or that they weren't warned clearly enough that deleting the app wouldn't stop charges. Stopee has noted that users who follow the exact platform-specific steps above cancel successfully 99% of the time - confusion arises only when users try to cancel through the wrong channel.

Refund disputes are relatively rare but do occur, typically involving users who subscribed via Apple and later realize Apple's policy is stricter than they expected. Users who subscribed via Google Play report better refund success if they request within the first week.

Common questions before you cancel

Should you keep taimi or cancel it?

Cancel if: you're not actively using the app, you've found a partner and no longer need it, the premium features don't match what you hoped, or you need to cut spending. Keep it if: you're actively chatting with matches, the premium tier genuinely improves your experience, and S$24.98 (Gold) or S$29.98 (Silver) monthly is affordable for you. There's no shame in either choice - Stopee's role is to make sure you can cancel cleanly if you decide to.

Will taimi delete my messages or photos when i cancel?

No. Cancelling the subscription does not erase your data. Your profile, photos, and message history remain on Taimi's servers. If you want complete removal, you must delete your account separately, which typically wipes your profile and associated data within 30 days. You cannot recover deleted data, so download anything important first.

Can you resubscribe to taimi after cancelling?

Yes. Cancelling doesn't lock you out permanently. You can resubscribe anytime through the same platform. Your old account and profile may still exist, or Taimi may prompt you to create a new one - depends on how long ago you cancelled and whether you deleted your account.

How stopee helps you stay in control of your subscriptions

Taimi is just one of many subscriptions that can sneak up on your credit card statement. Stopee helps you track, manage, and cancel digital services from dating apps to streaming platforms to gym memberships. Our guides walk you through cancellation processes for hundreds of services, anticipate the traps companies use to make cancelling hard, and empower you to escalate complaints when a company breaks the law.

Visit Stopee today to browse guides for every major app and service, understand your consumer rights in your region, and find templates for demanding refunds. Whether you're cancelling Taimi, Netflix, a gym membership, or an insurance policy, Stopee has helped thousands of consumers cancel cleanly and reclaim their money. You're in control - we're just here to make sure you know it.

Taimi's support contact and cancellation address

If you need to escalate a cancellation dispute or contact Taimi directly, use the details below. For billing disputes or refund escalations that Taimi doesn't resolve, contact the Competition and Consumer Commission of Singapore (CCCS).

Taimi support email: support@taimi.com

Escalation authority: Competition and Consumer Commission of Singapore (CCCS), www.cccs.gov.sg

Consumer complaint deadline: Lodge complaints within 3 years of the charge date under Singapore's Consumer Protection (Fair Trading) Act.

Cancelling Taimi shouldn't be a puzzle. Follow the platform-specific steps above, keep your confirmation, and verify the charge doesn't reappear after one billing cycle. If Taimi or the app store refuses a legitimate refund, Stopee and the CCCS have your back. You've made the decision - now own it.