Manage Booksy

How to cancel booksy: your complete guide for singapore users

Understanding booksy and why you might cancel

Booksy is an online appointment booking platform used by health and wellness service providers (salons, clinics, fitness studios) and their clients across Singapore. If you are a client using Booksy to book appointments, or a business owner managing staff and client schedules through Booksy Biz, you may need to cancel for several reasons: changing service providers, managing subscription costs, or simply no longer needing the platform.

The good news is that cancellation is straightforward once you know the right steps. At Stopee, we guide thousands of Singapore consumers through subscription cancellations every month, and we understand the frustration of unclear cancellation processes. This guide walks you through every scenario so you cancel with confidence and protect your consumer rights.

Who this guide is for

Whether you are cancelling an individual appointment, ending your Booksy Biz business subscription, or removing an app store subscription, you will find step-by-step instructions tailored to your situation. Singapore consumer law protects you throughout this process, and Stopee is here to ensure you understand your rights.

What you need to know upfront

Booksy handles appointment cancellations differently from subscription cancellations. Service providers (not Booksy) control refund decisions for appointments, while app store subscriptions require cancellation through Apple or Google, not through Booksy directly. Understanding this distinction saves you time and prevents mistakes.

Your consumer rights in singapore when cancelling booksy

Singapore law gives you strong protections when dealing with subscription services and online bookings.

What the consumer protection (Fair trading) act covers

The Consumer Protection (Fair Trading) Act is your legal safety net. Under this law, Booksy must not engage in misleading or deceptive conduct when advertising its services or cancellation policies. If Booksy makes it unreasonably difficult for you to cancel, or if the cancellation process differs from what was advertised, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE).

Additionally, if you discover that Booksy's pricing or terms were not clearly disclosed before you paid, you retain the right to seek remedies including refunds or account credits. Booksy cannot waive your statutory consumer rights through its terms and conditions.

The 14-day cooling-off period and booksy

Singapore's consumer law does not grant an automatic 14-day cooling-off period for digital services purchased directly. However, if Booksy advertised a cooling-off period or refund guarantee, you are entitled to it. If Booksy promised a refund policy and then refused to honour it, document the original advertisement and contact CASE for escalation.

What to do if booksy refuses to help

If you cancel and Booksy or the service provider refuses to process your request or refund, your first step is to contact the Consumers Association of Singapore (CASE) at www.case.org.sg or by phone. CASE is a statutory board that investigates breaches of consumer law and can compel businesses to comply. Stopee recommends always documenting your cancellation request (screenshots, emails) before escalating.

Methods for cancelling booksy: your options

Booksy offers different cancellation pathways depending on whether you are cancelling an appointment or a subscription.

Cancelling appointments as a client

If you booked a specific appointment with a service provider through Booksy, you cancel the appointment directly, not the Booksy platform itself. The service provider's cancellation policy applies to whether you receive a refund.

Cancelling booksy biz subscriptions for businesses

If you own a business and pay Booksy directly for a provider subscription, you will need to email Booksy's support team. If you subscribed via Apple App Store or Google Play, you must cancel through those platforms instead; Booksy cannot process this cancellation for you.

Step-by-step: how to cancel your booksy appointment

Cancelling an appointment takes just minutes if you use the app or website directly.

Cancel via the booksy app or website (fastest method)

1. Open the Booksy app on your phone or visit the Booksy website in your browser.
   • If using the app, ensure it is up to date by checking your app store.
   • If using the website, log in with your email and password.
2. Navigate to the "Appointments" or "My Bookings" section.
   • This is usually visible on the home screen or in the main menu.
3. Find the appointment you want to cancel and tap or click on it.
   • Review the appointment details, including the cancellation deadline set by the service provider.
4. Select the "Cancel Appointment" button.
   • The app will confirm the action and show you the refund status based on the provider's policy.
5. Check your email for a cancellation confirmation from Booksy and the service provider.
   • Pro tip: Save this confirmation email-you will need it if there are refund disputes.

Cancel by contacting the service provider directly

If you cannot cancel through the app, contact the service provider directly. Their phone number or email should appear in your Booksy appointment details or confirmation email.

1. Find the service provider's contact information from your appointment confirmation email or the Booksy app.
2. Call or email the provider and clearly state which appointment you want to cancel.
   • Example: "I booked a hair appointment on 15 January 2024 at 2:00 PM under the name [Your Name]. I would like to cancel this appointment."
3. Ask the provider about their cancellation policy and whether you are entitled to a refund.
   • Some providers charge a cancellation fee; others refund in full.
4. Confirm the cancellation in writing (email is best) and request a cancellation confirmation.
5. Monitor your bank account or payment method for the refund within 2 to 5 business days if one was promised.

Step-by-step: how to cancel your booksy biz subscription

If you run a business and pay for Booksy Biz, follow these steps to end your subscription.

Cancel a direct booksy biz subscription (charged by booksy)

1. Log into your Booksy Biz account using your business email and password.
2. Navigate to "Settings" or "Account" (usually in the top menu or hamburger menu).
3. Look for "Subscription", "Billing", or "Plan" and select it.
4. Find the option to "Cancel Subscription" or "Downgrade Plan".
   • Warning: Do not simply stop paying. Always use the official cancellation option to avoid account suspension or collection efforts.
5. Follow the prompts to confirm your cancellation.
   • Booksy will typically ask why you are leaving; this feedback helps improve their service.
6. Your access will continue until the end of your current billing cycle.
   • After that date, you will lose access to Booksy Biz features unless you resubscribe.
7. Confirm the cancellation via email notification from Booksy.
   • Pro tip: Take a screenshot of your cancellation confirmation screen as backup proof.

Cancel an apple app store or google play subscription

If you subscribed to Booksy through an app store rather than paying Booksy directly, you must cancel through that store. Booksy cannot process this cancellation for you.

1. For Apple App Store:
   • Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select "Subscriptions".
   • Find "Booksy" in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • Your access continues until the end of the current billing period.
2. For Google Play:
   • Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions" then "Subscriptions".
   • Find "Booksy" and tap it.
   • Tap "Cancel subscription" and follow the prompts.
   • Your access continues until the current billing cycle ends.

What happens after you cancel booksy

Knowing what to expect after cancellation prevents confusion and helps you spot problems early.

Your access and data after cancellation

When you cancel, your access to Booksy features ends on the last day of your current billing cycle. Your appointment history and client data remain on Booksy's servers for a limited period, but you cannot access them unless you resubscribe. For businesses concerned about data retention, contact Booksy support to ask about data deletion timelines and export options.

Payment and refund timelines

No refund is issued for the remainder of your subscription term after cancellation. Booksy's policy states that cancellation stops future automatic renewals only. If you paid for a full year and cancel in month three, you do not receive a refund for the remaining nine months. However, your access continues until the paid period ends, so you retain value for what you have already paid.

Reactivating your subscription

If you change your mind, you can resubscribe at any time through the same method (direct Booksy, Apple App Store, or Google Play). Your business profile and client list may be recoverable; contact Booksy support to confirm.

Will you receive a refund after cancellation

Refunds depend on whether you are cancelling an appointment or a subscription, and refund eligibility varies significantly.

Appointment refunds: the service provider decides

Booksy does not issue appointment refunds. The service provider who accepted your booking controls whether you receive money back. Refunds are processed by the provider through Booksy's payment system within 2 to 5 business days if the provider approves the refund. You must cancel within the provider's stated policy window (some allow cancellations up to 24 hours before, others require 7 days' notice). If you cancel outside that window, the provider may charge a cancellation fee up to 100% of the service cost.

Subscription refunds: booksy's non-refund policy

Booksy does not refund unused subscription time. Once you have paid for a billing cycle, that payment is final. Cancellation only stops future renewals; it does not return money for the current cycle. This is standard practice in the SaaS industry, but it is worth confirming before you pay.

Refunds for service providers using booksy

If you are a service provider issuing refunds to your clients through Booksy's payment system, you have up to 60 days from the original payment date to issue the refund. If your Booksy account balance is insufficient to cover the refund, Booksy may attempt to withdraw funds from your registered payment method (bank account or card). This withdrawal may include processing fees charged by your bank.

Booksy pricing and subscription plans

Understanding Booksy's cost structure helps you decide whether cancellation is right for you.

Core subscription plan and add-ons

Pricing notes and currency conversion

Booksy quotes prices in multiple currencies, and SGD pricing may fluctuate based on exchange rates. The figures above are approximate and based on typical USD-to-SGD conversions. Some features or regions may have different pricing. Always confirm the exact amount in your Booksy billing dashboard before you commit to a plan.

Common mistakes when cancelling booksy

Many Singapore users stumble at avoidable hurdles. Learning from these mistakes now saves you time and frustration.

Confusing appointment cancellation with subscription cancellation

The biggest mistake is cancelling a single appointment and thinking you have cancelled your Booksy subscription. Cancelling an appointment does not stop your Booksy Biz monthly fees. If you want to end the service completely, you must separately cancel your subscription through Booksy settings or your app store. Stopee recommends doing both if you plan to stop using Booksy entirely.

Forgetting to cancel app store subscriptions

If you signed up for Booksy via Apple App Store or Google Play, cancelling your Booksy account does not stop the app store billing. You must cancel through the app store itself. Check your app store subscription list monthly to catch recurring charges you have forgotten about.

Not checking the provider's cancellation policy before booking

Some service providers enforce strict no-show or cancellation fees. Before you book an appointment, read the cancellation terms clearly displayed in the Booksy app. If you cancel outside the allowed window, you forfeit your payment-Booksy cannot override the provider's policy.

Expecting a refund after the billing cycle has passed

Once your Booksy Biz subscription billing cycle ends (whether monthly or annual), that payment is locked in. Booksy does not offer pro-rata refunds. If you know you will cancel, do so before the next billing date. Many users cancel too late and are charged again.

Not saving confirmation emails

If a refund dispute arises, your cancellation confirmation email is your proof. Without it, you have no evidence that you requested cancellation. Always screenshot or save the confirmation message.

Checklist: ensuring your booksy cancellation is complete

Use this checklist to verify that your cancellation has been processed correctly.

• I received a cancellation confirmation email from Booksy or the service provider.
• I have taken a screenshot of my cancellation confirmation.
• I checked my Booksy account to confirm that my appointment or subscription no longer appears.
• If I subscribed via an app store, I confirmed cancellation through Apple App Store or Google Play separately.
• I noted the date that my access will end (the last day of the current billing cycle).
• I checked that no charges appear on my bank statement or payment method after my cancellation date.
• If I am owed a refund, I noted the expected refund date (typically 2-5 business days for appointments, or within 60 days for subscription refunds from service providers).
• If a refund does not arrive by the expected date, I have prepared to contact the Consumers Association of Singapore (CASE) at www.case.org.sg.

What customers say about cancelling booksy

Real experiences from Singapore users highlight both smooth cancellations and common pain points.

Positive cancellation experiences

Clients who cancelled appointments through the Booksy app report that the process takes less than two minutes. One salon owner praised the straightforward subscription cancellation portal, noting that access continued as promised until the billing cycle ended. Most users found the confirmation email helpful for record-keeping.

Common frustrations reported

Some businesses struggled to find the cancellation button in older versions of the Booksy Biz dashboard and had to contact support. A few users were confused by app store subscriptions and continued paying after they thought they had cancelled. Service providers with strict no-show policies occasionally refused refunds even when clients cancelled within the stated window, and users found Booksy unable to override provider decisions (which is correct, but frustrating when the provider is unresponsive).

Booksy status: why understanding your platform matters

It is worth noting that Booksy Singapore Pte. Ltd. is currently struck off from the Singapore Business Register. This means the Singapore entity is no longer actively operating, though the Booksy service continues globally. If you experience issues with refunds or unresponsive support linked to your Singapore-based Booksy account, this may explain delays. In such cases, escalate to CASE or consider pursuing the cancellation through the app store (Apple or Google) rather than directly with Booksy.

Key takeaways and your next steps

Cancelling Booksy is straightforward once you understand the three core steps: identify whether you are cancelling an appointment or a subscription, use the correct method for your situation, and save your confirmation. Your statutory rights under Singapore consumer law protect you if Booksy or a service provider acts unfairly. Stopee has helped thousands of consumers cancel subscriptions cleanly and without losing money to hidden renewals. Whether you are leaving to switch providers, reduce costs, or try a different platform, you now have the knowledge to cancel with confidence and claim your rights if anything goes wrong.

Start by accessing your Booksy app or account today. Check which subscriptions or appointments you need to cancel, and follow the step-by-step instructions above. If you encounter resistance from Booksy or the service provider, contact the Consumers Association of Singapore immediately. Stopee remains your trusted guide throughout the cancellation process, and thousands of Singaporeans rely on Stopee's consumer advocacy resources every month to cancel fairly and avoid costly mistakes.