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Cancel Femometer: The Right Way
How to cancel femometer in singapore: step-by-step guide and your full refund rights
What femometer is and why you might want to cancel
Femometer is a fertility tracking app and health service that helps you monitor your menstrual cycle, ovulation patterns and family planning through data-driven insights. The service connects with ovulation test strips and wearable devices to give you a complete picture of your reproductive health.
You access Femometer via its website or mobile apps on iOS and Android. The service operates on a subscription model, and billing may be handled directly by Femometer or through Apple App Store and Google Play, depending on how you signed up.
If you're no longer using the service, want to try an alternative, or feel the subscription no longer fits your needs, Stopee has created this guide to walk you through cancellation step-by-step. Cancelling should be straightforward, but the process differs depending on where you subscribed.
Common reasons to cancel femometer
You might cancel because you've achieved your family planning goals, prefer a different tracking method, want to reduce subscription expenses, or found a competitor app that suits you better. Whatever your reason, you have the right to cancel at any time.
Key facts about femometer subscriptions
Femometer subscriptions are non-refundable once paid, though app store subscriptions and direct orders have different cancellation and refund pathways. Stopee recommends understanding these differences before you start the cancellation process.
How to cancel femometer via iOS (Apple app store)
If you subscribed to Femometer through Apple App Store on your iPhone or iPad, you must cancel directly with Apple. Femometer cannot cancel app store subscriptions on your behalf.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen (usually your name or profile picture).
- Select Subscriptions.
- Find and tap Femometer in the list of active subscriptions.
- Tap Cancel Subscription (this appears as a red or coloured button).
- Confirm your cancellation when prompted.
Pro tip: Apple typically charges on the date your current billing period renews. Cancel at least 24 hours before that date to avoid the next charge. You retain full access to Femometer's premium features until the end of your current billing period.
Warning: Do not delete the Femometer app before cancelling your subscription. Deleting the app does not automatically cancel your subscription; you must complete the steps above.
What happens after you cancel on iOS
Once you tap Cancel Subscription, Apple processes your request immediately. You will no longer be charged at the next renewal date. You keep access to Femometer until the current billing period ends, then your account reverts to the free version (if available) or loses access to premium features.
How to cancel femometer via android (Google play)
Android users who subscribed through Google Play must cancel directly with Google. Like Apple, Google Play manages the subscription independent of Femometer.
- Open the Google Play Store app on your Android device.
- Tap the Menu icon (three horizontal lines) in the top left, or tap your profile icon in the top right.
- Select Subscriptions or Payments and subscriptions (wording varies by device).
- Find Femometer in your list of active subscriptions.
- Tap Cancel or Unsubscribe.
- Follow the on-screen prompts to confirm your cancellation.
Pro tip: Google Play charges on the date of renewal shown in your subscription details. Cancel at least 24 hours before that date to block the next charge. Your access continues until the current billing period closes.
Warning: Uninstalling the app does not cancel your subscription. You must complete the steps above through the Google Play Store settings.
Timeline and access after android cancellation
Google processes cancellations immediately. You will not be charged at your next renewal date, and you retain access to Femometer's paid features for the remainder of your current billing period. After that period ends, your account downgrades automatically.
How to cancel femometer via direct subscription (website)
If you subscribed directly through Femometer's website rather than an app store, you must cancel via email. Stopee recommends sending a clear, documented cancellation request to ensure there is no dispute.
- Open your email client and compose a new message to support@femometer.com.
- Use the subject line: "Membership Cancellation" or "Subscription Cancellation Request".
- In the email body, include the following information:
- Your full name
- The email address registered to your Femometer account
- Your order or transaction ID (if you have it)
- A brief statement: "I would like to cancel my Femometer subscription effective immediately" or your preferred cancellation date
- Send the email and wait for a confirmation response from Femometer support.
- Save the confirmation email in a folder for your records.
Pro tip: Femometer typically responds within 3 to 5 business days. If you do not receive a response within a week, send a follow-up email or contact Stopee for advice on escalation options.
Warning: Do not assume your subscription has cancelled until you receive written confirmation from Femometer. Email silence is not a cancellation confirmation, and you may be charged at the next renewal date if you don't receive explicit acknowledgement.
What to expect after direct cancellation
Once Femometer confirms your cancellation, your access to premium features will end at the end of your current billing period or immediately, depending on Femometer's policy. Your account data remains on their servers, but you lose access to advanced tracking, insights and device integrations tied to paid membership.
Understanding your refund rights in singapore
Singapore consumer law is on your side. Under the Consumer Protection (Fair Trading) Act, you have statutory rights to repair, replacement or refund if goods or services are defective or not as described. A seller's blanket no-refund policy cannot override these protections.
Refunds for direct website subscriptions
Femometer's terms state that subscriptions (Prime membership) are non-refundable once paid. However, this does not apply if the service is faulty, fails to deliver as promised, or breaches consumer rights. If you believe Femometer has not provided what was advertised, you can dispute this claim under Singapore consumer law.
For orders cancelled before shipping, Femometer typically issues a full refund (including goods and services tax) within approximately three business days. Check Femometer's official return and exchange policy for exact requirements.
Refunds for app store subscriptions
If you subscribed through Apple or Google Play, you must request refunds directly from those platforms. Neither Apple nor Google will honour Femometer's terms; they apply their own refund policies.
Apple allows refund requests within 14 days of purchase for most subscriptions. Google Play allows refund requests within 48 hours. You can initiate these refunds through your app store account settings or by contacting Apple or Google support directly.
Stopee recommends requesting a refund as soon as you realise you want to cancel. The sooner you act, the higher your chance of approval.
Product purchases and the 30-day return policy
If you purchased Femometer products (such as ovulation test strips or hardware) rather than a subscription, you may qualify for a 30-day return policy. This applies to first-time buyers and to faulty or incorrectly shipped orders.
Visit Femometer's Return and Exchange policy page for specific conditions and steps. Keep your order confirmation and receipt for proof of purchase.
Pricing and plan comparison
Femometer offers subscription tiers through multiple channels. Pricing varies slightly depending on whether you subscribe via iOS, Android or the website. The table below shows typical subscription pricing, but you should verify current rates on Femometer's official site or your app store listing.
| Plan type | Billing cycle | Estimated SGD price | Refund policy |
|---|---|---|---|
| Femometer Prime (annual) | Once per year | $50 to $70 SGD | Non-refundable after purchase |
| Femometer Prime (monthly) | Once per month | $8 to $12 SGD | Non-refundable; cancel before renewal |
| App store subscriptions (iOS/Android) | Varies by plan | Varies | Request via Apple or Google |
| Ovulation test strips (product) | One-time purchase | $20 to $40 SGD | 30-day return for first-time buyers |
| Wearable ring (product) | One-time purchase | $80 to $150 SGD | 30-day return if faulty or incorrect |
| Free version | No charge | $0 SGD | No refund applicable |
Pro tip: Annual plans typically cost less per month than monthly plans. If you cancel a monthly subscription early, you lose access at the next billing date but pay no penalty. Annual plans cannot be cancelled mid-year for a pro-rata refund under Femometer's terms.
What happens to your data after cancellation
Cancelling your Femometer subscription does not automatically delete your personal data or cycle history. Your account information and tracking data remain on Femometer's servers unless you formally request deletion.
Exporting and saving your cycle data
Before you cancel, export or download any important cycle data, test results or insights you want to keep. Femometer allows you to view and screenshot your data through the app, but some platforms do not offer bulk export functions.
Log in to your account, navigate to your profile or settings, and look for options to download or export your data. If you cannot find an export tool, email support@femometer.com and request a data export before cancelling.
Account deletion and privacy
After cancellation, your account remains inactive but visible in Femometer's system. To request full account deletion, email support@femometer.com with your name, registered email and a request for permanent account removal under Singapore's data protection regulations.
Femometer should respond within 30 days. Stopee recommends keeping this deletion request email for your records in case you need to escalate to Singapore's Personal Data Protection Commission.
Common mistakes to avoid when cancelling femometer
Cancelling a subscription can feel stressful, especially if you're unsure of the exact steps or worried about hidden charges. You are not alone; thousands of people cancel apps every month and make the same oversights.
Mistake 1: deleting the app instead of cancelling the subscription
Uninstalling Femometer from your phone does nothing to stop your subscription. The subscription continues to renew and charge you via Apple, Google or Femometer's payment system. Always cancel the subscription first, then delete the app if you wish.
Mistake 2: not checking your billing date
If you cancel after your next billing date has passed, you may be charged one more time. Calculate your renewal date (usually listed in your app store or account settings) and cancel at least 24 hours before that date to block the next charge.
Mistake 3: no confirmation email for direct subscriptions
If you cancelled via email to support@femometer.com, the lack of a confirmation email does not mean you are cancelled. Your subscription will continue to renew until Femometer acknowledges your request in writing. Always insist on written confirmation.
Mistake 4: assuming refunds are automatic
Femometer does not issue refunds for used subscription time. If you paid for a month but cancel three days later, you will not receive a pro-rata refund. Check Femometer's terms before you subscribe, and budget accordingly.
Mistake 5: forgetting to export your data first
Once your subscription ends, you may lose access to insights, trends and detailed analytics tied to premium features. Export your cycle data and test results before cancelling, especially if you plan to switch to a different app.
Your consumer rights and escalation options in singapore
If Femometer refuses to cancel your subscription, overcharges you, or denies a refund you believe you deserve, Singapore law protects you. Stopee empowers you to stand up for your rights.
Consumer protection (Fair trading) act
Under this Act, you have the right to cancel a distance contract (online subscription) within 14 days if the service is not as described. Femometer's non-refund policy cannot override this statutory protection if the service is faulty, misleading or fails to match the advertised description.
If Femometer's app crashes regularly, fails to track your cycle accurately, or has features that do not work as advertised, you can file a complaint with Singapore's Ministry of Trade, Industry and Enterprise (MTIE) or the Competition and Consumer Commission (CCCS).
Escalation steps if femometer refuses to cancel
- Send a formal cancellation email to support@femometer.com with the subject "Final Cancellation Request". State your account details and request confirmation within 5 business days.
- If Femometer does not respond, send a second email (with read receipt) and keep a copy for your file.
- Contact the CCCS Consumer Hotline at 1800-6325 500 or visit www.cccs.gov.sg to lodge a formal complaint.
- Provide the CCCS with copies of your cancellation emails, proof of payment and any responses from Femometer.
- The CCCS will investigate and may order Femometer to refund you or cancel your subscription.
Pro tip: Keep every email, receipt and confirmation message. These form the backbone of any complaint to the CCCS. Stopee recommends photographing or screenshotting your app store subscription settings as well, in case Femometer disputes your account activity.
Checklist: before and after you cancel
| Task | Timing | Why it matters |
|---|---|---|
| Export your cycle data and insights | Before cancelling | Avoid losing your fertility records if you switch apps |
| Check your next billing date | Before cancelling | Cancel at least 24 hours before to block the next charge |
| Gather your order ID and registered email | Before cancelling (direct subscriptions) | Speeds up the email cancellation process with Femometer |
| Send cancellation email or use app store settings | On the day you decide to cancel | Starts the clock on your cancellation |
| Save confirmation emails to a folder | After cancelling | Proof of cancellation if disputes arise later |
| Check your bank or payment method for refunds | Within 7 to 10 days after cancellation | Confirms that no further charges are being applied |
Why stopee is your ally in cancelling subscriptions
Stopee is dedicated to helping you navigate cancellation and regain control of your subscriptions. Our guides cover every major service, from fitness apps and streaming platforms to fertility trackers like Femometer, and we know the traps and dark patterns companies use to keep you locked in.
Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their refund rights and escalate complaints to regulators. When Femometer's cancellation process feels unclear, our step-by-step guides and consumer law references give you the clarity and confidence you need.
Whether you are cancelling because you no longer need the service or because you want to switch to a competitor, Stopee empowers you with knowledge. Visit Stopee at stopee.com today to explore guides for other subscriptions you want to cancel, and join our community of informed, empowered consumers across Singapore and beyond.
Contact information and legal address
For cancellation requests or account issues, contact Femometer directly:
Email: support@femometer.com
Subject line: "Membership Cancellation" or "Subscription Cancellation Request"
If Femometer's registered office address is required for formal complaints or legal documents, contact the CCCS or MTIE for business registration details, or request this information from Femometer's customer support team directly.
For consumer complaints about unfair trading practices, contact:
Consumer Consumer Competition Commission (CCCS)
Hotline: 1800-6325 500
Website: www.cccs.gov.sg
Stopee remains your trusted resource for cancellation guides, consumer rights and subscription management across all platforms in Singapore. Together, we help you take back control.