Manage Breeze

How to cancel breeze mental health subscription in south africa

What breeze is and why you might want to cancel

Breeze is a subscription-based mental wellbeing platform delivering guided meditations, therapy-style exercises and mood tracking through mobile apps and a web interface. You access premium content only with a paid subscription, and the service operates internationally including South Africa.

You might cancel Breeze for several reasons: the app doesn't match your needs, you've found another wellness service that suits you better, or you're managing your spending. Whatever your reason, cancelling should be straightforward. At Stopee, we help South African consumers understand their rights and complete cancellations without unnecessary friction.

How breeze charges you

Breeze accepts payments through three channels: Apple App Store, Google Play, and directly on the Breeze website. The method you used to sign up matters because cancellation steps and refund rights differ depending on which platform you chose. Keep in mind that deleting the Breeze app does not cancel your subscription, so you must follow the correct cancellation process for your payment method.

Your consumer rights in south africa

South African consumer law protects you through the Consumer Protection Act. If you purchased Breeze directly on the website (not through an app store), you have a 14-day right of withdrawal from the date you subscribed. This means you can cancel and request a full refund within that window. For app store purchases, you must follow Apple or Google's refund policies, though South African consumer protections still apply to deceptive billing practices.

Cancellation methods by platform

Your cancellation route depends on where you subscribed to Breeze. We'll walk you through each option so you know exactly what to do.

Cancel breeze via apple app store

If you subscribed through Apple, you manage your subscription in your Apple ID settings, not through the Breeze app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • If you don't see your name, you're not signed into your Apple ID.
3. Select Subscriptions.
4. Find and tap Breeze in the list.
5. Tap Cancel Subscription or Turn Off Auto-Renewal.
6. Confirm the cancellation by following the on-screen prompts.

Pro tip: Cancel at least 24 hours before your next billing date to avoid being charged again. Your access continues until the end of your paid period, so you won't lose service immediately.

Warning: Deleting the Breeze app does not cancel your subscription. You must follow the steps above in your Apple ID settings, or you'll continue to be billed.

Cancel breeze via google play

Android users manage Breeze subscriptions through the Google Play Store app, not within Breeze itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Breeze.
6. Select Cancel subscription.
7. Follow the prompts to confirm your cancellation.

Pro tip: Google Play will show you the date of your next charge. Cancel at least 24 hours before that date to prevent another billing cycle. Your Breeze access remains active until the end of your current paid period.

Warning: Simply uninstalling the Google Play app does not cancel your subscription. You must use the steps above to stop auto-renewal, or charges will continue.

Cancel breeze on the website

If you subscribed directly through the Breeze website (not an app store), you can cancel through your account or by contacting support.

1. Visit the Breeze website and log into your account with your email and password.
2. Navigate to your Account Settings or Subscription Settings.
3. Look for a Cancel Subscription or Manage Subscription option.
4. Follow the on-screen instructions to confirm cancellation.
5. If no self-service option appears, email Breeze support at the address provided in their terms of use.

Pro tip: Take a screenshot of your cancellation confirmation. If you later dispute a charge, you'll have proof you cancelled.

What happens immediately after you cancel

Cancelling Breeze stops future charges, but your current paid access doesn't vanish overnight. Understanding what comes next helps you plan your next steps.

Your access and billing after cancellation

When you cancel Breeze, your subscription remains active until the end of your current billing period. This means if you cancel on day 5 of a 30-day month, you keep full access for the remaining 25 days. After that date, your account loses premium access unless you resubscribe.

Auto-renewal stops immediately when you cancel, so you won't be charged at the next billing cycle. No surprises, no hidden charges. Your account status changes to "cancelled" in your app or account dashboard within a few hours.

Your data, account and privacy

Breeze retains your account information and wellness data according to its privacy policy. If you want your data deleted, you must request account deletion separately through Breeze support. Send a formal request and keep a copy for your records. The company must respond to data deletion requests within a reasonable timeframe under South African privacy principles.

Your meditation history, mood tracking records and personal preferences remain on Breeze's servers until you explicitly request deletion. If privacy is a concern, contact Stopee for guidance on exercising your data removal rights.

Refund rights and how to claim them

Whether you get a refund depends on how you paid and how long ago you subscribed. South African consumer law gives you specific protections, and Stopee wants you to claim what you're owed.

Refunds for website purchases (direct breeze subscription)

If you subscribed directly on the Breeze website, South African consumer protection gives you a 14-day right of withdrawal. This means you can cancel and request a full refund within 14 days of subscribing, no questions asked.

1. Note the date you first subscribed.
2. If within 14 days, contact Breeze support and clearly state: "I wish to exercise my 14-day right of withdrawal."
3. Provide your subscription email and order confirmation.
4. Breeze must refund all payments within 14 days of receiving your withdrawal notice, using your original payment method.
5. Check your bank account or payment method for the refund within 3 to 5 business days.

Pro tip: Send your withdrawal request via email so you have a timestamp and written record. Screenshot the email confirmation.

Warning: If you actively consented to immediate performance of the digital service and acknowledged you'd lose withdrawal rights, Breeze may argue the content is non-refundable. However, if this wasn't clearly disclosed at checkout, you still have strong legal grounds. Contact Stopee if Breeze refuses your refund claim.

Refunds for app store purchases

Breeze cannot issue refunds for subscriptions purchased through Apple App Store or Google Play. You must request refunds directly from Apple or Google.

Apple refunds: Open Settings > Tap your name > Subscriptions > Select Breeze > Report a Problem. Apple reviews refund requests within days and may grant refunds up to 90 days after purchase, especially for unused services or accidental subscriptions.

Google Play refunds: Open Google Play Store > Your profile > Manage subscriptions > Select Breeze > Report a problem. Google typically allows refunds within 48 hours of purchase, but may extend this if you can demonstrate the service didn't work as advertised.

Pro tip: If Breeze didn't deliver the service quality promised, mention this in your refund request. App stores are more likely to approve refunds when you explain why the app failed to meet expectations.

Breeze pricing and subscription plans

Breeze's current pricing isn't published on publicly available terms, but you can find details in the app store listings or by contacting support directly.

The cost varies depending on whether you opt for monthly or annual billing, and pricing may differ between South Africa and other regions. Stopee recommends checking the app store or contacting Breeze directly for the most current rates in your area.

Common mistakes people make when cancelling breeze

Cancelling a wellness app feels straightforward, but many people accidentally leave their subscription active. We understand the frustration when you realise charges are still happening after you thought you'd cancelled.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Removing Breeze from your phone doesn't stop billing. The subscription remains active on Apple, Google or the Breeze website. You must cancel through the correct platform, then delete the app.

Mistake 2: missing the 24-hour cancellation window

Both Apple and Google require you to cancel at least 24 hours before your next billing date. If you cancel on billing day, you'll still be charged because the payment processes automatically. Check your renewal date in your account settings and plan ahead.

Mistake 3: not keeping a copy of your cancellation confirmation

If Breeze charges you after you've cancelled, you need proof. Screenshot the cancellation confirmation screen or email. This evidence protects you if you need to dispute a charge with your bank or app store.

Mistake 4: forgetting your refund rights within 14 days

South African law gives you 14 days to request a refund for website purchases. If you miss this window, getting your money back becomes harder. Act within two weeks of subscribing if you're unhappy.

Mistake 5: not checking your bank or app store account after cancelling

Confirm that charges have stopped. Check your bank statement or payment method 30 days after cancellation. If an unexpected charge appears, report it immediately to your bank and contact Stopee for support escalating the dispute.

Cancellation checklist and timeline

Use this checklist to ensure you've cancelled Breeze correctly and covered all the details.

How stopee helps you cancel with confidence

Cancelling a digital wellness subscription shouldn't feel like a puzzle. Stopee has helped thousands of consumers cancel subscriptions across South Africa, from streaming services to meditation apps and everything in between. We know the tricks companies use to keep you subscribed, and we know your rights.

Whether you're cancelling Breeze through Apple, Google or the website, Stopee provides step-by-step guidance tailored to your situation. If Breeze refuses your refund or continues billing after you've cancelled, Stopee connects you with consumer protection resources and escalation strategies. Your money matters, and you deserve clarity when you cancel.

Visit Stopee.com today for personalised cancellation guides, refund rights information and expert consumer advice. Stopee stands with South African consumers every step of the way.

Contact breeze for support

If you need help cancelling or have questions about your subscription, reach out to Breeze directly through the channels below.

Email: Check Breeze's official terms of use and subscription terms for the current support email address. You'll find contact details on the Breeze website or in the app settings under "Help" or "Contact Support".

Breeze subscription terms: https://breeze-wellbeing.com/general-subscription-terms/

Breeze terms of use: https://breeze-wellbeing.com/terms-of-use/

Keep all cancellation emails and bank statements as records. If you encounter issues that Breeze doesn't resolve, Stopee is here to support your next steps.