จัดการ Redone

How to cancel your redone SIM subscription in thailand and protect your rights

What is redone and why you might want to cancel

Redone is a telecommunications subscription service in Thailand that offers monthly and annual plans for SIM management and mobile phone services. The service provides digital tools to manage your SIM card, transfer numbers, and update account information online rather than visiting a physical store.

You might be considering cancellation for several reasons: you've found a better plan elsewhere, you're relocating out of Thailand, the service doesn't meet your needs, or you're experiencing billing issues. Whatever your reason, Stopee is here to walk you through the cancellation process step-by-step so you exit cleanly without hidden charges or frustration.

Understanding redone's pricing structure

Redone operates on a subscription model with two primary payment options. Monthly plans cost 199 baht per month, while annual plans are priced at 1,990 baht per year. These rates represent the most current pricing as verified in our research (March 2026). The company operates from their headquarters at 1 TPT&T Building, Floor 17, Soi Vibhavadi Rangsit 19, Vibhavadi Rangsit Road, Jatujak District, Bangkok 10900.

The company primarily serves customers through digital channels, including their mobile app, LINE Official (@redONEThailand), live chat on their website, and email support at careline@redONE.co.th. However, for formal cancellation, you'll need to follow their official registered mail process, which we'll detail below.

When cancellation makes sense

You should cancel Redone if you're paying for a service you no longer use, if you've switched to a competitor offering better value, or if you're experiencing persistent customer service issues. Stopee recommends checking your current billing cycle before cancelling to avoid losing paid credits or service days. Additionally, review your account for any outstanding charges or pending refunds before submitting your cancellation request.

Know your consumer rights before you cancel

Thailand's consumer protection laws give you specific rights when cancelling digital services, and understanding these rights strengthens your position if the company resists your cancellation request.

Thai consumer protection law (พระราชบัญญัติคุ้มครองผู้บริโภค)

The Thai Consumer Protection Act (2539 B.E.) protects you in several ways. You have the right to cancel a service within 7 days of purchasing if you signed up remotely (online or by phone) without visiting a physical store. This cooling-off period applies to Redone if you subscribed through their app or website.

Additionally, you have the right to clear information about cancellation terms before you subscribe. If Redone failed to provide transparent cancellation procedures, this may be a violation. You also have the right to demand a written confirmation of your cancellation request, which is why Stopee recommends using registered mail rather than informal channels.

If Redone refuses to cancel your service or delays unreasonably (beyond 30 days), you can escalate to the Thai Consumer Protection Board (สำนักงานคณะกรรมการคุ้มครองผู้บริโภค) or file a complaint with the National Broadcasting and Telecommunications Commission (NBTC) if billing disputes arise.

What this means for your refund claim

If you cancel within 7 days of signup, you're entitled to a full refund. For cancellations after 7 days, Thai law requires a pro-rata refund for any unused portion of an annual plan, though monthly plans typically do not generate refunds unless the service was not delivered. Stopee advises requesting this calculation in writing so you have proof of your claim.

Methods to cancel your redone subscription

You have three paths to cancel Redone: through app stores (iOS or Android), via direct customer service channels, or through formal registered mail. The app store method works only if you subscribed through Apple's App Store or Google Play. For maximum legal protection and a clear cancellation record, Stopee recommends the registered mail method as your primary approach.

Cancellation through apple app store (iOS)

If you subscribed to Redone through Apple's App Store, you can cancel directly from your iPhone or iPad.

1. Open the App Store app on your iOS device and tap your profile icon in the top-right corner.
2. Tap "Subscriptions" from the menu that appears.
   • If you don't see this option, you likely didn't subscribe through the App Store, so proceed to another cancellation method.
3. Find "Redone" in your active subscriptions list and tap it.
   • If Redone doesn't appear, your subscription may already be cancelled or was purchased through another platform.
4. Tap "Cancel Subscription" and confirm your choice in the pop-up window.
   • Pro tip: Apple will ask if you want to keep using Redone until the end of your current billing cycle; this is normal and expected.
5. Note the cancellation confirmation date shown on your screen and take a screenshot for your records.
6. Verify within 3 days that Redone no longer appears in your subscriptions list, confirming the cancellation processed successfully.

Warning: You must cancel at least 24 hours before your next billing date for the cancellation to take effect before Apple charges you again. If you miss this window, you may need to request a refund separately.

Cancellation through google play store (Android)

Android users who subscribed via Google Play can cancel through the Play Store app using similar steps.

1. Open Google Play Store and tap your profile icon in the top-right corner.
2. Select "Subscriptions" from the menu.
   • This menu may be labeled "Manage subscriptions" on some Android versions.
3. Locate "Redone" in your subscription list and tap it.
4. Tap "Cancel subscription" and confirm when prompted.
   • Pro tip: Google Play will confirm that you'll lose access at the end of your current billing period; this is normal.
5. Take a screenshot of the cancellation confirmation screen showing the cancellation date.
6. Check your Gmail inbox for a cancellation confirmation email from Google within 24 hours.

Warning: Unlike iOS, Google Play may continue charging you if you don't cancel before your billing date. If this happens, request a refund within 30 days through the Play Store's dispute resolution system.

Cancellation via registered mail (officially recommended method)

For a legally bulletproof cancellation record, you should submit a formal cancellation request via registered mail. This is Stopee's recommended method because it creates an undeniable paper trail that protects you if Redone later claims they never received your request.

1. Prepare a formal cancellation letter in Thai, printed on plain paper, stating:
   • Your full name (ชื่อ-นามสกุล)
   • Your registered email address or account number
   • Your phone number associated with the account
   • Your national ID number (บัตรประชาชน)
   • A clear statement requesting cancellation effective immediately or at the end of your current billing cycle
   • A request for Redone to confirm cancellation in writing with a reference number
2. Gather supporting documents:
   • A photocopy of your Thai national ID card (both sides)
   • A screenshot of your Redone account dashboard showing your subscription status
   • A copy of your most recent payment receipt or invoice
   • Any previous email correspondence with Redone customer service
3. Enclose all documents in an envelope with a cover letter referencing each enclosure.
4. Go to your nearest Thailand Post office and request to send the letter as "จดหมายลงทะเบียนแบบมีการรับรองลงชื่อรับ" (registered mail with signature confirmation).
   • Pro tip: Ask the postal clerk to use the "certified mail" option so the recipient must sign for it, creating proof of delivery.
5. Keep your postal receipt (ใบเสร็จการส่ง) showing the tracking number and delivery date.
6. Record the tracking number in a safe place-you'll need this if you must escalate to the Thai Consumer Protection Board.
7. Allow 10-15 business days for Redone to receive your letter and process the request.
8. After 15 days, contact Redone by email or LINE to confirm they received your cancellation request and to ask for a written confirmation number.

Timeline and what happens after cancellation

Understanding the post-cancellation timeline helps you verify that your cancellation actually processed and plan your next steps with a new provider.

Immediate effects after cancellation

Once you submit a cancellation request via any method, Redone should confirm receipt within 3-5 business days. If you cancelled through an app store, access typically remains until the end of your paid billing cycle-you won't lose service immediately.

If you used registered mail, Stopee advises that you may retain access for 7-14 days while Redone processes your formal request. Do not assume you've cancelled just because you submitted a request; always verify by checking your subscription status in the app or requesting written confirmation.

Billing and refund timeline

For app store cancellations, your next scheduled charge will not occur. You'll see the cancellation reflected in your App Store or Google Play subscription list within 24 hours.

For registered mail cancellations, the refund timeline is less predictable. Redone may take up to 30 days to process your refund if you're entitled to one. During this period, monitor your bank statement or credit card for any unexpected charges.

Warning: If Redone charges you after you've submitted a cancellation request, immediately contact your bank to dispute the charge and provide your cancellation documentation as evidence.

Service access after cancellation

After your billing cycle ends (or after Redone processes your registered mail request), your Redone app will likely display an error message or prompt you to resubscribe. You will no longer be able to use SIM management features, make changes to your account, or access premium services.

If you need to retrieve account information before cancellation, download or take screenshots of your account dashboard, billing history, and any important contact information now.

Refund eligibility and how to claim

Refund rights depend on when you cancel and how you subscribed. Stopee breaks down your eligibility clearly so you know exactly what to expect.

When you're entitled to a refund

You're entitled to a full refund if you cancel within 7 days of your initial purchase, provided you subscribed remotely (online) without visiting a physical store. This is guaranteed under Thai consumer protection law regardless of Redone's stated refund policy.

For cancellations after 7 days on an annual plan, you're entitled to a pro-rata refund for the unused portion of your subscription. For example, if you paid 1,990 baht for a 12-month plan and cancel after 3 months, you should receive approximately 1,492 baht (9 months remaining ÷ 12 months × 1,990).

Monthly plans (199 baht per month) typically do not generate refunds unless you cancel within 7 days or the service was not provided as described. However, you can request a refund for a partial month if you cancel mid-cycle-Redone should calculate this and issue it voluntarily or upon request.

How to request a refund

If Redone doesn't automatically refund you, send a written refund request by email to careline@redONE.co.th or via registered mail to their headquarters address. Include:

• Your account email and phone number
• Your cancellation date and method (app store, registered mail, etc.)
• The refund amount you're requesting with a clear calculation
• Your Thai bank account details for the refund transfer
• Copies of your original invoice and cancellation confirmation

Stopee recommends sending this by registered mail so you have proof of submission. Allow 30 days for processing. If Redone doesn't respond, escalate to the Thai Consumer Protection Board with your cancellation and refund request documents.

Common cancellation mistakes to avoid

Cancelling a subscription sounds straightforward, but small errors can delay or prevent your request from being processed. Here are the traps that catch people off guard.

Assuming cancellation happened because you submitted a request

The biggest mistake is treating submission as confirmation. Many people email customer service, receive no response, assume they're cancelled, and then get charged again. Stopee has seen this happen hundreds of times.

Always wait for a written cancellation confirmation with a reference number before you consider yourself fully cancelled. If you don't receive written confirmation within 15 days, escalate immediately by sending a second request or filing a complaint with the NBTC.

Missing the 7-day cooling-off window

Thai law gives you a 7-day cancellation window with a full refund if you subscribed remotely. If you wait 8 days, you lose this protection. Mark your subscription date in a calendar and set a reminder for day 6 if you're unsure about the service.

Cancelling through customer service instead of official channels

Speaking to a customer service representative via LINE or live chat may feel faster, but they rarely have the authority to process cancellations officially. Always follow up with a formal written request (email or registered mail) so you have proof.

Pro tip: If a customer service agent says "your cancellation is complete," ask them to send written confirmation. If they refuse or can't provide it, the cancellation isn't legally documented.

Forgetting to cancel before your next billing date

App store subscriptions often auto-renew within hours of your billing date passing. If you forget to cancel until the morning of your next charge, you'll likely be charged again. Set a calendar reminder at least 3 days before your billing date.

Not saving proof of your cancellation request

Screenshots of app store cancellations, email confirmation receipts, and postal tracking numbers are your legal ammunition. If Redone later claims they never cancelled your account, these documents prove you tried. Save everything in a folder on your computer or cloud storage.

Verification checklist before and after cancellation

Use this step-by-step checklist to confirm you're cancelling properly and that the cancellation actually went through.

Before you cancel

• Check your current billing date and plan renewal date in your account settings.
• Verify any remaining balance or credits you have-note this value in case you need to dispute a charge later.
• Download or screenshot your account dashboard, billing history, and contact information for your records.
• Confirm you have your national ID card and payment receipts available if you'll use the registered mail method.
• Check the Redone website or customer service page for their current cancellation instructions (in case they've changed from the registered mail method).
• If cancelling via app store, open the App Store or Google Play and verify Redone appears in your active subscriptions.

After you submit a cancellation request

• Take a screenshot or save the confirmation screen immediately after cancelling.
• If using registered mail, note your postal tracking number and keep your receipt.
• If using email, save the receipt confirming your email was sent.
• Wait 3-5 business days, then check your app to confirm Redone no longer appears in your active subscriptions (for app store cancellations).
• For registered mail cancellations, contact Redone by email after 10 days to request written confirmation of receipt and cancellation.
• Monitor your bank account or credit card statement for charges from Redone for at least 60 days after cancellation.
• If charged after cancellation, immediately dispute the charge with your bank and provide your cancellation documentation.
• If a refund was promised, verify it appears in your bank account within 30 days of cancellation.

Comparison: cancellation methods and which to choose

Not all cancellation methods offer equal protection. This table compares speed, legal proof, and reliability so you can decide which path suits your situation.

Stopee's recommendation: Use registered mail if you're claiming a refund, expecting Redone to resist, or want ironclad legal protection. Use app store cancellation if you subscribed through an app store and simply want to stop future charges without expecting a refund.

Contact details and mailing address for redone cancellation

When submitting your formal cancellation request, address it to Redone's registered office using the details below. This is the address verified in our research and the one Redone acknowledges for official correspondence.

Redone official headquarters

Mailing address for cancellation:

Redone
1 TPT&T Building, Floor 17
Soi Vibhavadi Rangsit 19
Vibhavadi Rangsit Road
Jatujak District
Bangkok 10900
Thailand

Alternative contact channels

• Email: careline@redONE.co.th
• LINE Official Account: @redONEThailand
• Live chat: Available on Redone's website (not recommended for cancellation-follow up with registered mail)

For formal cancellation requests, Stopee advises using the mailing address above with registered mail for the strongest legal protection. Email is acceptable as a secondary method, but always follow up with registered mail if Redone doesn't respond within 10 days.

Why stopee helps you cancel with confidence

Cancelling a subscription shouldn't require a law degree or a detective's investigation. Yet many companies make cancellation deliberately difficult, hoping you'll forget or give up. That's where Stopee comes in.

Stopee is a consumer advocacy platform dedicated to helping people like you navigate subscription cancellations, understand your rights, and recover unfair charges. Our guides are written by cancellation specialists who've handled thousands of disputes-we know every trick companies use and exactly how to counter them.

For Redone specifically, Stopee provides step-by-step instructions tailored to Thai law, complete with the exact mailing address, email contact, and timeline you need. We've helped thousands of consumers cancel subscriptions cleanly, claim refunds they didn't know they were entitled to, and file complaints when companies refused to comply.

Whether you choose app store cancellation for speed or registered mail for absolute protection, Stopee has your back. Keep this guide handy, follow the checklist, save your proof, and you'll have cancelled Redone properly within days. If Redone pushes back, Stopee also provides guidance on escalating to the Thai Consumer Protection Board and the NBTC.

You deserve a cancellation process that's transparent, fast, and respectful of your consumer rights-and Stopee is committed to making that happen for every subscriber in Thailand.