Manage Kajabi

How to cancel kajabi and reclaim control of your creator business

Understanding kajabi and why you might want to cancel

Kajabi is an all-in-one platform built for knowledge creators, coaches, and digital entrepreneurs who want to sell online courses, memberships, and digital products without juggling multiple tools.

The platform combines website hosting, course delivery, payment processing, and email marketing into one dashboard, designed to simplify your sales funnel. However, if Kajabi no longer aligns with your business goals, your budget, or your workflow, you have every right to cancel.

At Stopee, we understand that switching platforms or scaling back can feel uncertain. That's why we've created this guide to walk you through the cancellation process, your refund eligibility, and your consumer rights under UAE law.

Who typically uses kajabi

Kajabi attracts entrepreneurs and educators who want an integrated solution instead of piecing together separate email, hosting, and payment tools. If you've outgrown Kajabi, found a better-suited alternative, or decided digital product sales aren't your focus, cancellation is straightforward.

Common reasons to cancel kajabi

You might cancel because you've migrated to a simpler platform, exceeded your budget, experienced poor customer support, or found that Kajabi's feature set no longer matches your needs. Whatever your reason, Stopee empowers you to exit cleanly and without unnecessary friction.

Kajabi pricing and plan breakdown

Kajabi offers four tiered subscription plans in USD, with pricing that scales based on features and user limits.

Converting USD pricing to AED for UAE residents

Kajabi displays prices in USD on its global site. As a UAE resident, you'll pay in AED (د.إ) at your bank's current exchange rate when you subscribe or renew. Exact AED amounts depend on live currency conversion and may not be listed publicly on Kajabi's platform.

Before cancelling, note which plan you're currently on and whether you're billed monthly or annually, as this affects your cancellation timeline and refund eligibility.

How to cancel kajabi in the UAE

You have three cancellation routes: online via your account dashboard (fastest), by email to support, or by postal mail. Stopee always recommends the web method because it processes instantly and gives you a cancellation confirmation immediately.

Cancel kajabi online via your account dashboard (recommended)

This is the fastest and most transparent way to cancel. You'll see your cancellation status update in real time.

1. Open your web browser and visit Kajabi's login page (kajabi.com/login).
2. Sign in with your email address and password.
3. Click your profile icon in the top right corner and select Account Settings.
4. Navigate to Subscription & Billing section.
5. Click Change plan or Manage subscription (label may vary).
6. Scroll to the bottom and select Cancel subscription.
7. Read Kajabi's cancellation survey (optional) and click Cancel my subscription to confirm.
8. You'll receive an on-screen confirmation and a confirmation email within minutes.

Pro tip: Kajabi often offers retention discounts or plan downgrades at this step. If you're cancelling due to cost, ask if they'll reduce your rate before finalising cancellation.

Cancel by email to kajabi support

If you prefer written confirmation or encounter errors on the dashboard, contact Kajabi support directly.

1. Send an email to support@kajabi.com with the subject line: "Subscription cancellation request".
2. Include your full name, email address associated with your Kajabi account, and your reason for cancellation (optional but helpful).
3. Kajabi support typically responds within 24 to 48 hours.
4. Request written confirmation of your cancellation date and any refund eligibility.
5. Save all email correspondence for your records.

Pro tip: Email creates a paper trail. If Kajabi charges you after you've requested cancellation, your email serves as proof of your intent to cancel.

Cancel by postal mail

This is the slowest option but useful if online and email contact fail.

1. Write a formal letter requesting cancellation, including your name, email, account details, and the date you want cancellation to take effect.
2. Send it to Kajabi's registered address (check help.kajabi.com for current mailing address).
3. Use registered post so you have tracking and proof of delivery.
4. Allow 10 to 14 business days for processing.
5. Follow up by email or phone if you don't receive confirmation within 2 weeks.

What happens to your account after cancellation

Cancellation doesn't mean instant account closure; understanding your post-cancellation timeline protects your content and prevents surprise charges.

Your access and data during the wind-down period

Once you cancel, your paid plan remains active until the end of your current billing cycle. This grace period gives you time to export your content, download customer lists, and transition your audience.

• You retain full access to your site, courses, and customer data through the final day of your billing cycle.
• Your courses remain live and your members can still access them during this period.
• You can still email your contacts and process transactions (if applicable) until access ends.

Warning: Kajabi does not automatically back up your data after cancellation. Export everything you need before your subscription expires.

What to export before your account closes

Take these steps while you still have access:

• Download your email contact list and member database.
• Export your course materials, videos, and lesson content.
• Save your sales analytics, transaction history, and customer records.
• Screenshot your funnel setup, email sequences, and product configurations.
• Back up any third-party integrations (Zapier, email platforms, payment gateways).

Stopee recommends exporting data within 3 days of cancelling so you have everything safely stored before the wind-down clock starts.

When your subscription officially ends

After your current billing period ends, your Kajabi account will cease operations:

• Your site and courses go offline.
• You lose access to your dashboard and content.
• Kajabi stops processing payments on your behalf.
• Your custom domain may become unavailable (unless you've transferred it to another registrar).

Refunds and billing protection during your kajabi subscription

Kajabi's refund policy differs depending on whether you're within a trial period or a paid subscription. Know your eligibility before cancelling.

Free trial cancellation and avoiding charges

Kajabi offers a free trial lasting up to 14 days. If you cancel during this trial, you will not be charged.

1. Check the email confirmation you received when you signed up; it shows your trial expiry date.
2. Cancel via your Account Settings before that date ends.
3. If you're unsure when your trial expires, contact support before the date passes.

Warning: If your trial expires without cancellation, Kajabi automatically charges your payment method. Cancel at least 2 days before your trial ends to ensure no processing delays.

Paid subscription refunds

Kajabi does not offer an automatic, company-wide money-back guarantee. Refund eligibility depends on your subscription status and payment method:

• No refund on paid plans: Once your free trial ends and you're billed for a paid subscription, cancellation does not entitle you to a refund for the month you've already paid.
• If you were charged in error: Contact Kajabi support immediately with proof (screenshots of your cancel confirmation, email receipts, or billing statements). Support can review and issue a goodwill refund if you cancelled before charges posted.
• If you purchased via Apple App Store or Google Play: You must request refunds through Apple or Google, not Kajabi. App store refunds are typically available within 14 days of purchase if you haven't used the service extensively.

Preventing unwanted renewal charges

Kajabi's billing is recurring. Even after you cancel, ensure no charges appear after your final billing date:

• Check your bank or credit card statements 5 to 7 days after your subscription expires.
• If a post-cancellation charge appears, contact your bank immediately and notify Kajabi support with transaction details.
• Request a chargeback from your bank if Kajabi fails to refund unauthorized charges within 14 days.

Stopee advises keeping all cancellation confirmations and billing records for at least 6 months in case disputes arise.

Your consumer rights under UAE law

As a consumer in the United Arab Emirates, you have legal protections when cancelling digital services like Kajabi.

Federal Decree-Law no. 15 of 2020 on consumer protection

This UAE law establishes your right to cancel, your right to clear terms, and your protection against misleading advertising:

• Right to information: Kajabi must clearly disclose subscription terms, auto-renewal clauses, cancellation methods, and pricing before you purchase.
• Right to cancel: You can cancel within 14 days of purchase if the service doesn't meet your expectations or was misrepresented, with limited exceptions for digital content already downloaded.
• Right to fair billing: Kajabi cannot charge you after you've requested cancellation. Any unauthorised charges breach consumer law.
• Right to complaint: If Kajabi refuses to cancel or refund without valid reason, you can file a complaint with the General Authority for Consumer Protection (GACP).

E-commerce regulations and digital services in the UAE

UAE e-commerce laws (2023) reinforce your protections when buying and cancelling online services:

• Sellers (including Kajabi) must honour cancellation requests within a reasonable timeframe, typically 5 to 10 business days.
• Refund disputes can be escalated to the UAE Consumers Affairs Authority for arbitration.
• If Kajabi charges in a currency (AED) and the exchange rate is unfavourable, you still have the right to cancel without penalty.

Escalation: filing a complaint if kajabi refuses to cancel

If Kajabi ignores your cancellation request or continues billing after cancellation, you have recourse:

1. Send a formal written notice to Kajabi support via email and postal mail (registered) stating your cancellation date, your request for refund, and a 14-day deadline for response.
2. If Kajabi doesn't respond or refund, file a complaint with the General Authority for Consumer Protection (GACP) at www.consumerrights.ae or by phone at +971 4 308 2222.
3. Provide GACP with copies of your cancellation request, confirmation emails, and billing records.
4. GACP will investigate and may order Kajabi to refund or cease billing.

Your UAE consumer rights exist to protect you. Don't hesitate to use them if Kajabi fails to honour your cancellation request.

Common mistakes when cancelling kajabi

Cancelling can feel stressful, especially if you're worried about your data or unexpected charges. Here's what to avoid so your exit is clean and painless.

Mistake 1: not exporting your data before the billing cycle ends

Once your subscription expires, Kajabi deletes your course content, customer list, and site data. You lose everything. Export all critical information the day you cancel, not the day before your account closes.

Mistake 2: cancelling via customer support without using the dashboard

Emailing support takes 1 to 3 days to process. Cancel online first and then email support for written confirmation. This ensures your cancellation is instant and documented.

Mistake 3: assuming cancellation refunds your current month's fee

It doesn't. You lose the money you've paid for the current month unless you're within the 14-day free trial. Cancel early in your billing cycle if possible so you maximise your access time before losing funds.

Mistake 4: not confirming your cancellation in writing

Screenshot your online cancellation confirmation or save the confirmation email. If Kajabi charges you after you've cancelled, you need proof of your cancellation request to dispute the charge.

Mistake 5: forgetting to cancel linked app store subscriptions

If you subscribed to Kajabi via Apple App Store or Google Play, cancelling your Kajabi account doesn't automatically cancel the app store subscription. You must cancel through Apple or Google separately or you'll continue being billed monthly.

Before you cancel: questions to ask yourself

Take a moment to ensure cancellation is the right choice and that you've extracted maximum value from your Kajabi investment.

Alternatives to full cancellation

Before cancelling completely, consider whether downgrading or pausing might better suit your situation.

Downgrade to a lower-cost plan

Instead of cancelling, switch from Growth or Pro to Basic or Kickstarter. You'll keep your site, courses, and customer list active at a fraction of the cost. Your data remains secure and you can upgrade later without restarting.

Pause your subscription temporarily

If Kajabi offers a pause feature (rare but worth checking), freezing your account for 30 to 90 days costs less than re-creating everything after cancellation.

Migrate gradually to a competitor

Instead of cancelling abruptly, run both Kajabi and a new platform in parallel for 1 to 2 billing cycles. Transition your audience and products to the new platform, then cancel Kajabi once migration is complete. This prevents losing customer access or revenue.

Your cancellation checklist

Use this checklist to ensure you cancel cleanly and don't miss any crucial steps.

• Write down your Kajabi account email and current plan name.
• Note your current billing cycle end date (find this in Account Settings).
• Export your course content, student list, and email contacts.
• Screenshot your funnel setup and email sequences.
• Download your transaction history and sales reports.
• Back up your custom domain or transfer it to a new registrar.
• Cancel via your Account Settings dashboard and screenshot the confirmation.
• Send a follow-up email to support@kajabi.com confirming your cancellation request.
• Verify no charges appear on your bank statement 5 to 7 days after your final billing date.
• If subscribed via Apple App Store or Google Play, cancel that subscription separately.
• Store all cancellation confirmations and receipts for 6 months.

When to escalate and contact consumer protection authorities

If Kajabi refuses to honour your cancellation or continues charging after you've cancelled, don't ignore it. Use your consumer rights.

Contact the General Authority for Consumer Protection (GACP):

• Website: www.consumerrights.ae
• Phone: +971 4 308 2222
• Email: Complaints filed through the online portal at consumerrights.ae/complaint
• Bring: Copies of your cancellation request, confirmation emails, billing statements, and any correspondence with Kajabi support.

The GACP handles complaints about unauthorised billing, refused cancellations, and misleading service terms. They can order Kajabi to refund or cease charges if your complaint is valid.

Conclusion: take control of your subscription today

Cancelling Kajabi is straightforward when you follow the right steps and know your rights. Whether you're switching platforms, cutting costs, or pivoting your business model, Stopee empowers you to exit cleanly and protect your data.

Cancel via your account dashboard for instant confirmation, export your data within 24 hours, and verify no charges appear on your statement post-cancellation. If Kajabi resists or charges you after cancellation, you have legal protections under UAE consumer law.

Stopee has guided thousands of consumers through subscription cancellations across dozens of services. We know how frustrating it can be when a platform no longer serves your needs, and we're committed to helping you navigate the process with clarity and confidence. Your data belongs to you, your time belongs to you, and your choice to cancel deserves respect.

Ready to cancel? Head to your Kajabi Account Settings now, follow the steps outlined above, and reclaim control of your subscription today.