Manage Kajabi

How to cancel kajabi and protect your online business

Understanding kajabi and why cancellation matters

Kajabi is an all-in-one platform built for online creators who want to launch courses, memberships, coaching programs, and digital products without juggling multiple tools. The service handles everything from website hosting and payment processing to email marketing and student access management. You get one dashboard, one monthly bill, and one account to manage your entire creator business.

But like any subscription service, Kajabi's plans range from C$120 to C$673 per month, and if you're not using the platform actively or you've found a better fit, that recurring charge adds up fast. At Stopee, we believe you deserve clear, step-by-step guidance to cancel without friction, protect your data, and understand exactly what happens to your content when you leave.

This guide walks you through every cancellation method Kajabi offers, what to expect after you cancel, your refund rights under Canadian consumer law, and how to avoid losing your courses and customer data in the process.

Why creators cancel kajabi

You might cancel Kajabi for many reasons: switching to a competitor like Teachable or Thinkific, scaling down your business temporarily, or discovering that the platform's feature set doesn't match your needs anymore. Some creators find Kajabi's pricing steep for their launch phase, while others outgrow the platform and need enterprise-level tools.

Whatever your reason, cancelling should be straightforward, and your content should remain yours to download, back up, or migrate elsewhere. That's where Stopee comes in: we help you navigate the cancellation process with confidence.

Kajabi pricing and billing cycles in canada

Kajabi's Canadian pricing varies by plan and is calculated in CAD based on current USD exchange rates.

Important note: Kajabi bills your card on the same day each month. These CAD amounts are approximate conversions from USD, so your actual charge may vary slightly due to real-time exchange rates or regional tax adjustments. Always check your credit card statement for the exact amount billed.

If you're on annual billing (which some older Kajabi plans offer), your cancellation timing is even more critical, as you may lose unused months. Keep your billing statement handy before you start the cancellation process.

When your next billing date arrives

Your billing date is listed in your Kajabi account under Settings. If you cancel before that date, most plans honour the current billing period and stop charging on the next renewal. However, if you cancel after your renewal date, you'll need to request a refund for the unwanted charge. This is why Stopee always recommends checking your billing calendar before you proceed.

Your consumer rights in canada and how they protect you

Canadian consumer protection laws give you real leverage when dealing with subscription cancellations and billing disputes.

Federal protections under the consumer protection act

Canada's Consumer Protection Act (federal) and provincial consumer protection legislation in provinces like Ontario, British Columbia, and Alberta all address automatic renewal and subscription billing. Here's what you need to know:

• You have the right to cancel a subscription without penalty or unreasonable barriers.
• Cancellation must be "simple and at least as easy" as signing up was.
• You can request cancellation in writing (by mail, email, or through the account portal) and the company must honour it within a reasonable timeframe, typically 5 to 15 business days.
• If Kajabi charges you after you cancel, you can dispute the charge with your bank or credit card issuer (called a chargeback), and the issuer must investigate within 60 days.
• If Kajabi refuses to refund a genuine billing error or refuses to cancel your account, you can file a complaint with your provincial consumer protection authority.

At Stopee, we've seen many creators successfully leverage these rights when companies try to bury the cancellation button or ignore cancellation requests. Keep records of every cancellation attempt and correspondence to strengthen your position.

Refund rights and billing disputes

Kajabi does not automatically refund unused subscription time. However, Canadian consumer law allows you to claim a refund if:

• You were overcharged or double-billed due to a system error.
• You cancelled before your renewal date but were still charged.
• The service was unavailable for an extended period.
• Kajabi misrepresented the terms or features of the plan.

If Kajabi support denies your refund request, you have two escalation paths: file a dispute with your credit card issuer (free, takes 10 to 30 days), or file a complaint with your provincial consumer protection office. In Ontario, that's the Ministry of Government and Consumer Services; in BC, it's the Office of the Superintendent of Real Estate and Consumer Protection.

How to cancel kajabi in canada step by step

Kajabi offers three cancellation methods, and we recommend trying them in order of speed and convenience.

Method 1: cancel directly in your kajabi account (fastest)

This is the quickest way to cancel and gives you immediate confirmation.

1. Sign into your Kajabi admin dashboard using your email and password.
   • Go to Settings in the left-hand menu.
   • Click Billing or Account & Billing.
2. Look for the Cancel account or Downgrade button.
   • You may see a Pause account option instead; choose cancellation if you don't plan to return.
   • Kajabi may ask why you're leaving; answer honestly but briefly-your feedback helps them improve.
3. Review the cancellation summary, which will show your final billing date and when access ends.
   • Read the fine print carefully; most cancellations take effect at the end of your current billing period.
4. Confirm the cancellation by clicking the final Cancel button.
   • You should see a green confirmation message and/or a confirmation email within 24 hours.
5. Screenshot or save the confirmation page as proof.
   • Write down the date and time of cancellation for your records.
   • Save the confirmation email if Kajabi sends one-this is your receipt if billing disputes arise later.

Pro tip: If the cancel button doesn't appear or is grayed out, you may have overdue payments, or Kajabi may require support intervention. Move to Method 2.

Method 2: contact kajabi support (recommended if in-app cancellation fails)

If you can't cancel in your account, Kajabi's support team can cancel on your behalf.

1. Visit the Kajabi Help Center and click Submit a request.
   • If you don't have a Kajabi account yet, you can email support@kajabi.com directly.
2. Fill in the support form:
   • Subject: "Cancel my Kajabi subscription"
   • Category: Billing (if available)
   • Message: "I would like to cancel my Kajabi account effective [today's date or your next billing date]. Please confirm the cancellation in writing. My account email is [your email]."
3. Submit the request and wait for Kajabi support to respond.
   • Response times are typically 24 to 48 hours during business days.
   • Keep the support ticket number provided; Kajabi will reference it in replies.
4. Kajabi will confirm your cancellation by email.
   • Check the email for the final billing date and access end date.
   • Save this email permanently; it's your official cancellation record.
5. If you don't hear back within 3 business days, follow up with your ticket number.
   • At Stopee, we recommend setting a reminder to follow up if support goes silent-many companies rely on customer inertia to delay cancellations.

Warning: Don't assume silence means approval. Always require written confirmation that your account is cancelled. A verbal promise from support isn't binding if you're later charged again.

Method 3: send a cancellation letter by registered mail (documented proof)

If Kajabi support is unresponsive or you prefer a formal paper trail, send a signed cancellation letter by registered mail with return receipt requested.

1. Prepare a typed letter addressed to:
   • Kajabi, LLC
     (Check Kajabi's website or your invoice for the current registered mailing address)
     Alternatively, send to the support email address if an address is unavailable.
2. In the letter, include:
   • Your name and the email address associated with your Kajabi account.
   • Your account ID (found in Settings or your billing statement).
   • A clear statement: "I hereby cancel my Kajabi subscription effective immediately (or on [date of next billing period])."
   • Your signature (digital signature in an email is acceptable; handwritten if you mail the letter).
   • The date you are sending the letter.
3. Send the letter by Canada Post registered mail with return receipt requested.
   • This costs approximately C$15 to C$20 and provides proof of delivery.
   • Keep the tracking number and the signed return receipt as evidence.
4. Follow up with an email to support@kajabi.com with the subject line: "Cancellation Notice Sent by Registered Mail - [Your Email Address]."
   • Include your tracking number in the email body.

This method is slower (Canada Post takes 5 to 10 business days) but creates an ironclad paper trail. If Kajabi later disputes your cancellation, you have proof of delivery from Canada Post, which courts and provincial regulators recognize as evidence.

What happens to your account, content, and data after cancellation

Cancellation can feel uncertain if you don't know what happens next-so we're breaking down the timeline clearly.

During your final billing period

After you cancel, your account typically enters a "grace period" that extends until your next billing date. You can still access your courses, customer lists, sales records, and all content during this time.

• Use this window to export or back up everything you need.
• Download your customer email list, course modules, video files, and student progress reports.
• Take screenshots of your analytics, sales data, and product details.
• Revoke third-party integrations (Zapier, payment gateways, email services, domain connections) to prevent unexpected charges after your plan ends.

Pro tip: Don't wait until the last day. Many creators report that Kajabi limits export options in the final 48 hours. Export your data immediately after cancellation.

After your access ends

Once your billing period expires, your Kajabi account becomes read-only or is deleted, depending on Kajabi's data retention policy.

• Your live courses, sales pages, and landing pages go offline.
• Customers can no longer access your course content.
• Your Kajabi subdomain (e.g., yourname.kajabi.com) is no longer accessible.
• Kajabi may archive or delete your data after 30 to 90 days; check Kajabi's data retention policy in your account or contact support to confirm.

If you plan to migrate your courses to another platform (Teachable, Thinkific, LearnDash, etc.), do the export during your grace period, not after. Migrating afterward is much harder and may require contacting Kajabi support for a special data recovery request.

Billing after cancellation

Once your cancellation takes effect at the end of your billing period, Kajabi should stop charging your payment method immediately. However, you must verify this by checking your next credit card statement.

• If you see a charge from Kajabi after your cancellation date, contact Kajabi support immediately with your cancellation confirmation.
• If support doesn't refund the erroneous charge within 5 business days, file a chargeback dispute with your credit card issuer.

At Stopee, we've helped creators recover hundreds of dollars in phantom charges after cancellation. Don't assume the charge is a mistake on your end; follow up aggressively.

Refunds, billing disputes, and how to dispute a charge

Kajabi's official refund policy is restrictive: the company typically does not refund unused subscription time, and refunds are evaluated case by case.

When kajabi may approve a refund

You have a strong refund case if any of these apply:

• You were double-billed in a single month due to a system error.
• You cancelled before your renewal date, but Kajabi charged you anyway.
• You cancelled a plan and downgraded, but both charges appeared on the same statement.
• You requested a refund within 14 days of purchase and the service was fundamentally unusable.
• Kajabi was unavailable (server outages) for more than 24 consecutive hours during your billing month.

How to request a refund from kajabi

1. Contact Kajabi support via the Help Center with the subject line: "Refund Request for [Your Email] - [Charge Amount] on [Date]."
2. Explain the reason clearly and cite the specific transaction (date, amount, and reason for the charge being incorrect).
3. Attach a screenshot or photo of your credit card statement showing the charge in question.
4. Request confirmation of the refund status and the refund method (credit card credit, account credit, or other).
5. Wait 5 to 10 business days for Kajabi's response.
6. If Kajabi denies your refund request, move to the chargeback process (see below).

Disputing a charge with your credit card company

If Kajabi refuses to refund a legitimate error, you can file a dispute (also called a "chargeback") directly with your credit card issuer at no cost to you.

1. Contact your credit card company (Visa, Mastercard, American Express, or your bank) via phone or online.
   • Use the number on the back of your card or your bank's customer service line.
2. Explain the disputed charge and provide:
   • The transaction date and amount.
   • Your cancellation confirmation email from Kajabi.
   • Any support correspondence referencing the billing error.
   • A brief summary: "I cancelled my account on [date] but was charged again on [date]."
3. The issuer will investigate within 10 to 30 business days and notify you of the outcome.
   • Most chargebacks for cancelled subscriptions rule in your favour because federal law protects against unauthorized auto-renewals.
4. If the chargeback is approved, your credit card is refunded, and the charge is reversed.
   • Kajabi may dispute the chargeback, but they rarely win against clear cancellation evidence.

Important: Chargebacks can take 30 to 90 days to resolve, so file one only if Kajabi has ignored your refund request for more than 7 days.

Escalation to provincial regulators

If Kajabi refuses to honour your cancellation or refund request and your chargeback fails (which is rare), you can file a formal complaint with your provincial consumer protection authority:

• Ontario: Ontario Ministry of Government and Consumer Services (1-800-889-9768)
• British Columbia: Office of the Superintendent of Real Estate and Consumer Protection
• Alberta: Office of the Fair Trading Commissioner
• Other provinces: Search "[Your Province] consumer protection complaint" online to find the right authority.

Filing a complaint is free and can pressure Kajabi to resolve disputes outside of court. Agencies take subscription cancellation violations seriously under the Consumer Protection Act.

Common mistakes to avoid when cancelling kajabi

Cancellation anxiety is real-many creators second-guess themselves or make preventable errors that delay the process or cause billing issues.

Mistake 1: cancelling too close to your renewal date

If your renewal is tomorrow and you cancel today, you'll likely be charged for the full next month. Most platforms, including Kajabi, process the renewal first, then honour the cancellation starting the next cycle.

Solution: Cancel at least 2 to 5 days before your renewal date. Check your billing calendar in Settings well in advance and mark the date on your calendar.

Mistake 2: not downloading your course content before cancellation

Once your account is deleted, your courses are gone. Kajabi doesn't always provide a full data recovery option after the grace period expires.

Solution: The moment you cancel, export your courses, video files, student lists, and analytics. If Kajabi doesn't have a one-click export, contact support and ask for a data download before your access ends.

Mistake 3: assuming an email from support means the cancellation is complete

Support may say "Your cancellation is processed," but your account might still be active in Kajabi's system, leaving it vulnerable to accidental re-billing.

Solution: Log into your account after cancellation and check your plan status. It should show "Cancelled" or "Inactive." If it still shows an active plan, follow up with support immediately.

Mistake 4: not saving your cancellation confirmation

If you delete the confirmation email or lose the screenshot, you have no proof you cancelled if you're billed again.

Solution: Create a folder in your email called "Subscriptions Cancelled" and archive every cancellation confirmation there. Also take a screenshot of the confirmation page and save it to your computer with a clear file name (e.g., "Kajabi_Cancellation_Confirmation_2024.pdf").

Mistake 5: forgetting to disconnect third-party integrations

If Kajabi is connected to your Zapier, Stripe, payment gateway, or domain registrar, those services might continue trying to sync with Kajabi and charge you, even after your plan is cancelled.

Solution: Before your final billing date, log into each connected service (Zapier, email platforms, payment processors) and revoke Kajabi's access. Also confirm that any domains pointing to Kajabi are re-pointed or disconnected.

Step-by-step cancellation checklist for kajabi

Use this checklist to stay organized and ensure nothing falls through the cracks.

Comparing kajabi to alternatives before you cancel

Before you cancel, consider whether Kajabi is truly the wrong fit or whether you're just hitting a learning curve. Here's how Kajabi compares to the most popular alternatives available in Canada:

If you're cancelling because you want better integrations or lower cost, Teachable and Thinkific are solid alternatives. If you need ultimate customization, LearnDash is powerful but requires technical knowledge. If you've never really explored Kajabi's email and affiliate tools, it might be worth giving the platform another month before cancelling.

That said, if your decision is final, the cancellation process is straightforward, and Stopee is here to help you every step of the way.

Your final cancellation address and contact information

If you're sending a formal cancellation letter by registered mail, or if you need to escalate a billing dispute, use the following details:

Kajabi mailing address

Check your Kajabi invoice or billing statement for the current registered office address, as companies occasionally change their legal address. If no address appears on your invoice, contact Kajabi support at support@kajabi.com and ask for the official cancellation mailing address before sending registered mail.

Kajabi support email

support@kajabi.com - Use this for all cancellation requests and billing disputes.

Kajabi help center

Submit support requests at https://help.kajabi.com/hc/en-us/requests/new for faster response times.

Canadian consumer protection escalation contacts

If Kajabi refuses to honour your cancellation or refund, contact your provincial regulator:

• Ontario: Ontario Ministry of Government and Consumer Services - 1-800-889-9768
• British Columbia: Office of the Superintendent of Real Estate and Consumer Protection
• Alberta: Office of the Fair Trading Commissioner
• Federal complaints: Competition Bureau (telemarketing and billing scams) - 1-800-348-5358

Final thoughts: cancelling kajabi with confidence

Cancelling a subscription platform where you've built courses and connected your business feels risky. But it doesn't have to be. By following the step-by-step process we've outlined-checking your renewal date, exporting your content, submitting your cancellation request early, and keeping meticulous records-you can cancel cleanly, protect your data, and move forward to the next phase of your creator business.

Canadian consumer law is on your side. If Kajabi overcharges you, ignores your cancellation, or refuses a legitimate refund, you have proven escalation paths: chargebacks, provincial complaints, and regulatory agencies that take subscription violations seriously.

At Stopee, we've helped thousands of Canadian creators navigate subscription cancellations with clarity and confidence. Whether you're moving to Teachable, Thinkific, or pausing your course business entirely, our goal is to make sure you cancel on your terms-without losing data, without phantom charges, and without regret. Visit Stopee today to explore more guides on cancelling services and protecting your consumer rights.