Manage Kajabi

How to cancel kajabi and protect your business in australia

Why creators cancel kajabi (and what you should know)

Kajabi is a comprehensive platform designed for course creators, coaches and membership operators to build and sell their digital products in one place. It combines content hosting, email marketing, payment processing and landing pages into a single subscription. For many Australian creators, this bundled approach works well. For others, the recurring cost becomes unsustainable, the feature set outgrows what they need, or they've found a lighter-weight alternative that suits their business better.

Whatever your reason for considering cancellation, Stopee is here to walk you through the process with clarity and confidence. Understanding exactly how Kajabi's cancellation works is your first line of defence against surprise charges, lost access to your content, and confusion about refunds.

When cancellation makes sense

You might be thinking about cancelling Kajabi if your business model has changed, your course launch has been delayed, you're consolidating tools to reduce expenses, or you've outgrown the platform's feature limits. Kajabi's tiered pricing structure means that as your audience grows, so does your monthly cost. If you're on a Pro plan paying around A$596 per month (approx), that's A$7,152 per year-a significant outlay if your revenue hasn't yet justified it.

Equally, if you're managing customer subscriptions through Kajabi and those payments aren't flowing through smoothly, or if you've discovered that competitor platforms offer better integrations or lower pricing for your specific needs, cancellation is a valid business decision. Stopee empowers you to make this choice with full transparency about what happens next.

What happens to your data and customers when you cancel

This is the most critical thing to understand. Cancelling your Kajabi subscription does not automatically export your course content, member data, or email lists. Your account and hosted content remain accessible until the end of your current billing cycle, but after that date, access stops. If you've built a membership community or a course with hundreds of students, losing that data would be catastrophic.

Additionally, if your students or customers are paying for ongoing access through Kajabi Payments or a third-party gateway like Stripe, those recurring charges do not stop when you cancel your Kajabi plan. You must separately manage those customer subscriptions to avoid continued billing and reputational damage to your business.

Kajabi pricing in australia and the cost of staying vs. leaving

Kajabi's Australian pricing is calculated from their USD list prices and varies slightly depending on your payment processor and current exchange rates.

These figures are approximate and based on January 2026 exchange rates. Your actual cost may vary slightly depending on your location and payment method. If you're on the Pro plan and considering whether to stay, remember that Kajabi also offers a Parked plan-a low-cost pause option (typically under A$50 per month) that keeps your site and data safe without the full subscription cost.

The hidden cost of staying

Many creators don't realise that staying on Kajabi when you're no longer actively building costs you twice: first in the direct monthly fee, and second in opportunity cost. That A$596 per month could fund email software, a basic landing page builder, and customer relationship management separately-often at lower total cost. At Stopee, we've seen creators waste thousands of dollars annually by staying on a platform they've outgrown simply because cancellation felt like "too much hassle."

How to cancel your kajabi subscription step by step

Kajabi's cancellation process is handled entirely online through your account dashboard. There's no phone line, no email support required (though you can contact them if you hit problems).

1. Log in to your Kajabi account at kajabi.com using your email and password
   • If you've forgotten your password, click "Forgot password?" and reset it before proceeding
2. In the top-right corner, click on your profile or account menu and select "Account Settings"
   • You may also see "Settings" or a gear icon-the exact label varies by dashboard layout
3. Navigate to "Subscription & Billing" or "Billing" (this is typically in the left sidebar or under a Billing section)
   • You should see your current plan listed with its renewal date and cost
4. Look for a button or link labelled "Change Plan," "Modify Subscription," or "Manage Subscription"
   • Click this option to open the plan selection interface
5. At the bottom of the plan selection screen, you'll find a "Cancel subscription" link or button
   • Important: Do not click this yet. First, ensure you have exported all your course content, member lists, and email subscriber data. See the section below on backing up your data.
6. Click "Cancel subscription" and confirm your cancellation
   • Kajabi will ask you to confirm once more and may offer a discounted plan as an alternative-this is optional
   • After confirmation, your account will be scheduled for termination at the end of your current billing cycle
7. You'll receive a confirmation email with your cancellation details and the date your access ends
   • Save this email for your records

Pro tip: The entire process takes about 5 minutes. Cancellation is immediate in the system, but your actual access and billing termination happens at the end of your paid period. This gives you a grace window to export content and transition your students to a new platform.

Warning: If you cancel mid-cycle (for example, on the 15th of a month when your billing date is the 1st), Kajabi does not offer pro-rata refunds for the unused portion. You lose that money. Plan your cancellation for as close to your next billing date as possible.

Exporting your data before you cancel

Before you click the final "Cancel" button, you must export everything. This is non-negotiable.

1. Go to "Settings" and look for a "Data Export" or "Export" option
   • Kajabi allows you to export course content, member data, and email subscriber lists as CSV files
2. Request exports of:
   • Course content and lessons (if your platform allows direct download)
   • Member or subscriber database (CSV format)
   • Email subscriber lists
   • Transaction history and receipts (for tax and accounting records)
3. Download all files and store them in multiple locations (cloud storage, external hard drive)
   • These files are your safety net if anything goes wrong
4. For course content stored as videos or PDFs, download these separately if the export doesn't include them
   • Contact Kajabi support beforehand to confirm what's included in the standard export

Stopee strongly recommends completing this step at least one week before you intend to cancel. If the export takes longer than expected or you encounter issues, you still have time to troubleshoot before your access is cut off.

Managing customer subscriptions before cancelling

If your students or customers are paying for ongoing access through Kajabi Payments or a linked Stripe or PayPal account, cancelling your Kajabi plan does not stop those recurring charges. You must handle these separately.

1. In your Kajabi dashboard, navigate to "Products" and review which products have active subscriptions
   • Check the subscription counts and member lists
2. Decide how to transition your customers:
   • Offer them a refund for the remainder of their current billing period
   • Migrate them to a new platform or payment method
   • Give them advance notice and a final access date
3. Communicate with your members at least 30 days before your cancellation date
   • Email them explaining what's happening and when access will end
   • Provide clear instructions for claiming refunds or accessing downloaded content
4. If payments are processed through Stripe or PayPal, log into those accounts separately and cancel any active subscriptions
   • Kajabi integration does not automatically halt third-party payment processing

Understanding refunds and your consumer rights in australia

Kajabi's published refund policy typically does not offer pro-rata refunds for mid-cycle cancellations. However, Australian Consumer Law provides you with additional protections that may override this.

What australian consumer law says

Under the Australian Consumer Law (part of the Competition and Consumer Act 2010), you have the right to a refund if a service is not provided as described or if it fails to meet the consumer guarantees of quality, fitness for purpose and safety. If Kajabi's service has been unavailable, features have been removed, or the platform no longer delivers what was promised when you signed up, you may be entitled to a refund or credit-regardless of Kajabi's stated policy.

Additionally, if you paid more than A$1,500 and signed the contract away from Kajabi's premises (for example, via email or a web form), you have a 10-business-day cooling-off period to withdraw without penalty. Most subscriptions fall outside this window, but it's worth checking your sign-up date.

When to escalate

If Kajabi refuses a legitimate refund and you believe you're entitled to one under Australian Consumer Law, escalate to the Australian Consumer Law authority in your state. In most cases, this is the relevant state fair trading office (for example, the NSW Office of Fair Trading or the Victorian Consumer Affairs Victoria).

Before escalating, send Kajabi a formal written request (email is sufficient) clearly stating:

• Your account details and cancellation date
• The specific reason you believe you're entitled to a refund (service not delivered as described, technical issues, etc.)
• Your requested resolution (full refund, partial credit, or equivalent)
• A 14-day deadline for their response

Keep a copy of this email. If Kajabi doesn't respond or refuses, you then have grounds to lodge a complaint with your state consumer authority, and they can investigate on your behalf. Stopee advocates that you take this step seriously-companies often comply once they know a consumer authority is involved.

What happens after your kajabi cancellation is processed

The period between clicking "Cancel" and the end of your billing cycle can feel uncertain. Here's exactly what to expect.

During the grace period

You retain full access to your Kajabi account, your courses, member data and all platform features until the end of your current billing cycle. This window is your opportunity to transition members, download content, and test any integrations with new platforms. Use this time productively-don't simply wait for access to be cut off.

Some creators use this period to set up automated emails notifying their members that the course will be moving, and providing download links or migration instructions. This protects your reputation and ensures members don't feel abandoned.

On your cancellation date

Your Kajabi account becomes inactive. You can no longer log in, and your members lose access to the platform. Any hosted content becomes inaccessible unless you've exported it beforehand. Email campaigns stop running. Payment processing halts. This is why the backup and transition steps outlined above are critical.

After cancellation

Kajabi's support team may reach out via email offering discounts or downgrades to bring you back. This is standard practice-they have an incentive to retain customers. Ignore these unless you genuinely reconsider. Do not re-subscribe unless you're certain the timing is right for your business.

Monitor your bank or payment processor statements for 2-3 billing cycles to confirm that no further charges are appearing. Occasionally, payment processors retry failed charges automatically. If you see an unexpected Kajabi charge after cancellation, contact your bank immediately and dispute it as unauthorised.

Parked plan option as an alternative

If you're uncertain about fully cancelling, Kajabi offers a "Parked" plan-a low-cost pause option (typically under A$50 per month) that keeps your site, data and member information intact without active platform features. This is useful if you want to pause course delivery but may resume later, or if you need time to gradually migrate to another platform. It's a middle ground between staying on a full plan and cancelling entirely.

Common mistakes when cancelling and how to avoid them

Cancellation is straightforward, but small oversights can cause significant damage to your business. We've seen creators make these mistakes, and they're usually avoidable with a little planning.

Not exporting data first

This is heartbreaking. You cancel Kajabi, access is revoked, and you realise you never downloaded your course videos, your member email list or your revenue reports. Once the account is deactivated, Kajabi's support team can sometimes help-but it's slow, uncertain and stressful. Always export everything before you cancel. Full stop.

Forgetting about customer payment processing

You cancel Kajabi but don't cancel the recurring charges your members are paying through Stripe or PayPal. Three months later, your members are angry, you're facing chargebacks, and your payment processor is questioning your account activity. Separate your Kajabi cancellation from your payment processor management. These are two different systems and require two separate actions.

Cancelling mid-cycle without planning

You cancel on the 15th of the month, and your billing date is the 1st. You lose A$297 (on a Growth plan) or more for the unused portion. Always check your billing date first and plan your cancellation for as close to that date as possible. A few days' wait can save you hundreds of dollars.

Not notifying your members

You cancel Kajabi without telling your students. On the cancellation date, they log in and find their course has disappeared. You get angry emails, one-star reviews and damage to your professional reputation. Send a professional email at least 30 days in advance explaining what's happening and providing next steps. This costs you nothing and builds trust even as you wind down the relationship.

Checklist before you cancel kajabi

Use this step-by-step checklist to ensure you don't miss anything critical.

Reviews and what real kajabi users say about cancellation

Kajabi's overall platform rating sits around 4.5 out of 5 across independent review sites. However, cancellation experiences vary widely.

Positive feedback

Users who plan their exit often say the cancellation process itself is simple and straightforward. The online dashboard makes it easy to find the cancel button, and the grace period (access until the end of the billing cycle) gives them breathing room to transition. Many appreciate that Kajabi doesn't use dark patterns like hidden contact forms or cancellation call requirements.

Negative feedback

The most common complaints centre on a lack of clear guidance about what happens to customer subscriptions, limited data export options, and the absence of pro-rata refunds. Some users feel blindsided when they realise their third-party payment processors are still charging their members even after Kajabi is cancelled. Others wish Kajabi offered a more gradual downgrade path rather than a full cancellation.

What this means for your decision

If you've decided cancellation is right for you, the reviews confirm that the process is manageable as long as you prepare properly. The issue isn't Kajabi's cancellation process-it's poor planning. Stopee empowers you to be that prepared creator who exports data early, notifies members in advance, and manages payment processors separately. This is how you cancel cleanly and protect your business reputation.

Your final decision: should you stay, pause or cancel

Here's a quick reference to help clarify your options.

Be honest with yourself: are you cancelling because the platform isn't delivering value, or because you're overwhelmed or uncertain about your course business? If it's the latter, a 1-week audit might save you from a decision you regret. If it's the former, Stopee is here to support you in executing a clean, professional exit.

Get help cancelling your subscription with stopee

Kajabi cancellation doesn't have to be confusing or risky. Stopee (stopee.com) has helped thousands of Australian consumers cancel subscription services-from course platforms to software tools-with confidence and clarity. We provide step-by-step guidance, flag the hidden risks, and ensure you understand your consumer rights every step of the way.

If you hit roadblocks during cancellation, need help managing customer communications, or want to understand whether you're entitled to a refund under Australian Consumer Law, Stopee is your trusted resource. Visit stopee.com today to explore cancellation guides for Kajabi and hundreds of other services. You don't have to navigate this alone.

Your time, your data and your business reputation are valuable. Cancel with care, cancel with clarity, and cancel on your own terms.