Manage Kajabi

How to cancel Kajabi in malaysia and protect your money

What Kajabi is and why malaysian users cancel

Kajabi is a subscription-based platform built for creators, coaches, and online businesses who want to sell courses, memberships, communities, and digital products all in one place. The company is based in Irvine, California, and serves users worldwide, including Malaysia.

If you are here because you feel confused about cancellation or worried about unexpected charges, your concern is completely valid. Kajabi is not a budget tool. Monthly plans start at USD 71 (approximately RM 335) and climb to USD 399 (approximately RM 1,883), so even one accidental billing cycle can strain your business budget.

Most Malaysian users discover Kajabi through a free 14-day trial, only to realize later that the trial automatically converts to a paid subscription if you do not cancel before the trial period ends. That automatic renewal is the single biggest trigger for frustration-and the reason many people search for cancellation help. At Stopee, we have seen this pattern repeat hundreds of times, and we want to make sure you have a clear, step-by-step path forward.

What you actually pay for on Kajabi

Kajabi bundles several tools into one subscription. You are not just paying for a website builder. You get product hosting, email marketing automation, sales funnels, landing pages, checkout pages, community features, detailed analytics, and multi-user admin access.

The plan you choose determines your limits. The Starter plan gives you 1 product, 250 contacts, 1 website, 1 community, and 2 admin users. The Pro plan unlocks unlimited products, 100,000 contacts, 3 websites, 3 communities, and 25 admin users. Higher tiers offer even more flexibility. Understanding your current tier matters because it affects what data you need to export before you cancel.

How Kajabi charges malaysian users

Kajabi bills you in US dollars, even though you live in Malaysia. Your bank then converts USD to MYR at the exchange rate available on your billing date. This creates two friction points: first, the exchange rate fluctuates, so your RM charge varies month to month; second, currency conversion fees may apply depending on your bank.

Kajabi does not offer a Malaysia office, Bahasa Malaysia support, or dedicated Malaysia pricing. When you subscribe from Malaysia, you are dealing with a US-based platform, support replies come from US hours (which may fall outside your working day), and all billing flows through USD. Support is available at [email protected] and through their Help Center at help.kajabi.com, listed as 24/7 email support.

Your consumer rights under malaysian law

What the consumer protection act 1999 means for your subscription

Malaysia's Consumer Protection Act 1999 protects you when you buy goods or services, including digital subscriptions. The law gives you the right to cancel within 14 calendar days of purchasing a distance service (which includes online subscriptions) without penalty, as long as you do not access or use the main benefit of the service.

If you bought Kajabi directly and have not created products or actively used the platform, you have a legal right to cancel within 14 days and request a refund under Section 10 of the Consumer Protection Act 1999. Keep your invoice, screenshots of your account login, and any communication with Kajabi's support team as evidence of your purchase date and cancellation request.

If Kajabi refuses your refund claim or ignores your cancellation request after 14 days, you can escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL) or file a complaint with the Consumer Tribunal. Having clear records makes these escalations far more effective.

What happens if Kajabi charges you again

If you submit a cancellation request but Kajabi charges you again before the cancellation takes effect, you have grounds to dispute the charge with your credit card company or bank. Contact your bank's dispute team immediately-most banks allow you to dispute unauthorized transactions within 60 to 90 days.

Document everything: your cancellation request email, the date you submitted it, and screenshots of the unexpected charge. This paper trail strengthens your dispute claim. Many Malaysian banks reverse fraudulent or unauthorized charges within 5 to 10 business days once you file a formal dispute.

Pricing and plan comparison for malaysian users

How much each Kajabi plan costs and what you get

Exchange rates are approximate and based on typical conversion rates. Your actual MYR charge depends on your bank's exchange rate on your billing date. Annual billing offers a discount (usually 20-30%), but you lose flexibility if you need to cancel mid-year.

Step-by-step cancellation for malaysian users

How to cancel your Kajabi subscription on the web

If you signed up for Kajabi directly through their website (not through an app store), follow this exact path to cancel your subscription before your next billing date.

1. Log in to your Kajabi account at kajabi.com using your email and password.
   • If you have forgotten your password, use the "Forgot Password" link and reset it before you proceed.
2. Click the account icon or your name in the top right corner of the dashboard.
   • This usually appears in the upper right navigation area.
3. Select "Account Settings" or "Billing" from the dropdown menu.
   • Different Kajabi versions may label this section slightly differently, so look for billing or subscription-related options.
4. Navigate to the "Subscriptions" or "Billing Plans" section.
   • You should see your active subscription listed with your plan name, billing date, and payment method.
5. Find your active Kajabi subscription and click the three-dot menu (More Actions) next to it.
   • This menu usually appears on the right side of the subscription row.
6. Select "Cancel Subscription" or "Cancel Payments" from the dropdown.
   • Kajabi will ask you to confirm your cancellation date.
7. Choose your cancellation date.
   • You can usually cancel immediately or set a cancellation date in the future. Kajabi typically allows you to use the platform until the end of your current billing cycle, then stops charging you on the next renewal date.
   • Pro tip: Choose the date that aligns with your next billing date to avoid surprise charges.
8. Click "Confirm Cancellation" or the final confirmation button.
   • Kajabi will send you a confirmation email to your registered email address.
9. Save the cancellation confirmation email as proof.
   • Forward this email to yourself or save it in a folder labelled "Kajabi Cancellation" so you have evidence if a charge appears later.

If you signed up through the apple app store or google play

If you downloaded Kajabi on your iPhone, iPad, or Android phone and subscribed through the app store, you cannot cancel through Kajabi's website. You must cancel through the app store itself.

1. For iPhone or iPad (Apple App Store):
   • Open the Settings app on your device.
   • Tap your name at the top of the settings screen.
   • Tap "Subscriptions."
   • Find "Kajabi" in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • Apple will send a cancellation confirmation to your Apple ID email.
2. For Android (Google Play):
   • Open the Google Play Store app on your device.
   • Tap the profile icon in the top right corner.
   • Tap "Payments and subscriptions."
   • Tap "Subscriptions."
   • Find "Kajabi" and tap it.
   • Tap "Cancel subscription" and confirm your choice.
   • Google will send a cancellation confirmation to your Google Account email.

Warning: If you cancel the app subscription but still have an active web subscription, you will continue to be charged. You must cancel both separately. Check your Kajabi account online to confirm you have no active web subscription after you cancel the app subscription.

What happens after you cancel Kajabi

Your access and data after cancellation

Cancelling Kajabi does not delete your account immediately. Here is what you can expect in the days and weeks after you submit your cancellation request.

Your account will remain active until the end of your current billing cycle. During this time, you retain full access to your products, email lists, landing pages, and community features. Use this window to export everything you need before your subscription officially ends.

Once your subscription ends and you receive the final confirmation from Kajabi, your account will transition to read-only access. You can still view your data, but you cannot make changes or send emails through Kajabi's email marketing tools. After 30 to 90 days (Kajabi does not publish a specific timeline), the company may delete or restrict access to your account data, so download everything before that window closes.

Pro tip: Before you cancel, export your contacts list as a CSV file, download all course materials and student records, save your landing page designs as PDFs, and take screenshots of your email sequences. Kajabi provides export tools in Settings > Data Export. Use them while your subscription is still active.

Your refund timeline and what to expect

If you cancel within 14 days of your initial purchase and have not actively used the platform, you can request a refund under the Consumer Protection Act 1999. Contact Kajabi's support team at [email protected] with your request, invoice number, and reason for cancellation.

Kajabi typically processes refund requests within 5 to 10 business days. The refund is issued to your original payment method (your credit card, PayPal account, or bank account depending on how you paid). Your bank may take an additional 3 to 5 business days to credit the amount to your account.

If 14 days have passed since your purchase, Kajabi is not legally obliged to refund you in Malaysia under the Consumer Protection Act 1999, unless you can demonstrate that the service failed to meet the standards promised or was not fit for purpose. However, you can still cancel your subscription to stop future charges.

Pro tip: If Kajabi denies your refund request, reply to [email protected] in writing (email is fine) and reference Section 10 of Malaysia's Consumer Protection Act 1999. Request that they review their decision. If they still refuse, file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) using their online portal at mdtcc.gov.my or call 1-800-80-8000.

Common cancellation mistakes malaysian users make

How to avoid the traps that keep you charged

Cancelling Kajabi feels straightforward, but one small misstep can leave you charged again. We have heard from frustrated users at Stopee who thought they cancelled, only to find another charge on their statement weeks later.

The most common mistake is cancelling only the app subscription but leaving the web subscription active. If you used both the Kajabi website and the mobile app, you have two separate subscriptions. You must cancel both independently. Check your Kajabi account online and your app store account to confirm both are cancelled before your next billing date.

The second mistake is choosing the wrong cancellation date. Kajabi gives you the option to cancel immediately or set a future cancellation date. Many users accidentally choose a future date thinking it gives them extra time, then forget about the cancellation and get charged again. Choose an immediate cancellation date unless you specifically need access for another few weeks.

The third mistake is not saving your cancellation confirmation email. Without proof of your cancellation request, Kajabi can claim they never received it, and you will struggle to dispute charges or claim a refund. The moment you see the confirmation screen, take a screenshot and forward the confirmation email to yourself.

The fourth mistake is assuming your bank handles the refund automatically. If you cancel within the 14-day legal window, you must actively request a refund from Kajabi. Simply cancelling the subscription stops future charges but does not automatically return money you already paid. Email [email protected] with "Refund Request" in the subject line within 14 days of purchase.

Checklist to complete before you cancel

Five steps to protect yourself before you click cancel

Spending 10 minutes on these steps now prevents hours of frustration later. Work through this checklist before you cancel your Kajabi subscription.

1. Check your current billing date.
   • Log in to your Kajabi account and find your Subscriptions page. Note the exact date of your next billing charge. Take a screenshot.
2. Export all your data.
   • Go to Settings > Data Export and download your contacts list, course files, landing page backups, and email sequences. Save these files to your computer or cloud storage (Google Drive, Dropbox, OneDrive). Do this before you cancel.
3. Save your invoices and receipts.
   • Download all invoices from your Kajabi account. Go to Billing or Account Settings and look for an "Invoices" or "Receipt" section. Save these as PDFs.
4. Document your current plan details.
   • Screenshot your plan name, features, pricing, and number of products/contacts/websites included. This protects you if Kajabi ever disputes your cancellation or charges.
5. Note the date and method of your subscription.
   • Write down the date you first subscribed, whether you signed up on the web or via an app store, and your original payment method. This information is crucial if you need to file a dispute or complaint with a consumer authority.

How stopee helps you cancel subscriptions safely

Why you should keep records and stay calm

Cancelling Kajabi should be straightforward, but the process often feels hidden or confusing. At Stopee, we have helped thousands of consumers cancel subscriptions, dispute charges, and recover money from companies that make cancellation deliberately difficult.

The key to a smooth cancellation is documentation. Every email you send to [email protected], every screenshot you take of your account, and every confirmation you receive is evidence. If something goes wrong-if Kajabi charges you again, claims they never received your cancellation request, or refuses to refund you-you have proof.

Stopee exists to give you that confidence. We guide you through each step, help you understand your legal rights, and show you exactly what to do if the company fails to cooperate. Whether you need to escalate a charge dispute, file a complaint with a consumer authority, or simply understand what happens next, Stopee has the tools and knowledge to help.

Kajabi cancellation contact information for malaysian users

How to reach Kajabi support

Escalation path if Kajabi ignores your cancellation or refund request

If Kajabi does not respond to your cancellation or refund request within 5 business days, or if the company refuses to honour your request despite being within the 14-day window, escalate your complaint to Malaysia's Ministry of Domestic Trade and Cost of Living (MDTCCL).

You can file a complaint online at mdtcc.gov.my, call 1-800-80-8000 for guidance, or visit a MDTCCL office in your state. Provide copies of your invoice, your cancellation request email, any responses from Kajabi, and screenshots of your account. The MDTCCL investigates complaints against foreign companies and can pressure Kajabi to comply with Malaysian consumer law or take formal action.

Additionally, if your credit card company or bank allows disputes, you can file a chargeback claim for unauthorized charges. Contact your bank's customer service within 60 days of the disputed charge, and provide documentation of your cancellation request. Most banks reverse fraudulent charges within 7 to 14 days once you file a formal dispute.

Final summary and your next step

Cancelling Kajabi in Malaysia does not have to be stressful. You have clear legal rights under the Consumer Protection Act 1999, a straightforward cancellation path, and multiple escalation options if the company fails to cooperate. Stopee has helped thousands of consumers navigate exactly this situation-and we want you to feel confident about your cancellation too.

Start by exporting your data, checking your billing date, and saving your confirmation email the moment your cancellation is processed. If you cancel within 14 days of purchase and Kajabi refuses a refund, refer them to Section 10 of the Consumer Protection Act 1999 or file a complaint with the MDTCCL. Keep all records in one folder so you have proof if you need to escalate.

Stopee is here to support you through every step. Whether you need help understanding your rights, drafting a refund request email, or filing an official complaint, visit Stopee.com and explore our guides, templates, and contact resources. Stopee has built tools and resources specifically designed to help Malaysian consumers cancel subscriptions, recover money, and hold companies accountable. Your money is yours-and we are here to help you protect it.