Manage Kajabi

How to cancel kajabi in new zealand: your complete step-by-step guide

What is kajabi and who should use it

Kajabi is an all-in-one platform that lets you build websites, host online courses, manage email campaigns, process payments and automate workflows - all without connecting multiple tools together.

The type of user kajabi suits

Small business owners, course creators and coaches choose Kajabi to sell digital products and manage member communities in one centralised system. If you're running a solo operation or small team and need everything under one roof, Kajabi removes the friction of juggling separate software.

Why you might outgrow it

As your business scales, you may need more advanced integrations, customisation options or specialist tools that Kajabi doesn't offer. Some users find the platform's pricing steep compared to niche alternatives. Others discover they need deeper analytics, API access or white-labelling features beyond what Kajabi provides.

Kajabi pricing in new zealand

Kajabi publishes all pricing in USD, and there is no official NZD-specific rate card published on their website.

The three kajabi plans and what they cost

At current exchange rates (approximately 1 USD = 1.62 NZD), the Basic plan costs around NZD$241/month on a monthly commitment or NZD$193/month when billed annually. Your actual NZD cost depends on your bank's exchange rate and any payment processing fees your card issuer applies.

Should you cancel kajabi

Cancelling makes sense if Kajabi no longer aligns with your business goals, your budget has tightened or you've found a platform that fits your workflow better.

Signs you're ready to leave

• You need integrations Kajabi doesn't offer or charges extra for
• Your monthly fee no longer justifies the features you actually use
• You've outgrown the platform's customisation limits
• You want to move your audience and digital products to a competitor
• You're consolidating tools and Kajabi duplicates other software you already own

What stopee recommends before you cancel

Before you hit the cancel button, export all your critical data: course content, email subscriber lists, customer records and transaction history. Kajabi allows a grace period before full deletion, but acting quickly protects you if a technical issue occurs. Stopee's cancellation specialists advise documenting your current setup so you can rebuild it faster on a new platform.

How to cancel kajabi from new zealand

Kajabi does not maintain a physical mailing address in New Zealand, so all cancellations must go through your online account. The process is straightforward and takes fewer than five minutes.

Cancel kajabi via the website (the fastest method)

1. Open your web browser and visit the Kajabi login page
   • Enter your email address and password
   • Complete any two-factor authentication if enabled
2. Navigate to your account dashboard once logged in
   • Look for your profile or settings icon (usually top-right corner)
   • Select "Account settings" or "Settings"
3. Find the subscription and billing section
   • Click "Subscription & Billing" from the left-hand menu
   • Locate "Change Plan" or "Plan & Billing"
4. Select the option to cancel your subscription
   • You'll see "Cancel subscription" or a downgrade option
   • Kajabi may ask why you're leaving; this feedback is optional
5. Confirm your cancellation on the next screen
   • Read any final terms or warnings about access loss
   • Click "Confirm cancellation" or "Yes, cancel my subscription"
6. Check your email inbox for a cancellation confirmation
   • Kajabi sends a confirmation within minutes
   • Keep this email as proof for your records

Pro tip: You can reverse a cancellation from the same settings page before your current billing cycle ends, so don't panic if you change your mind immediately.

Cancelling kajabi if you subscribed via the app store (iOS)

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the very top of the screen
   • Select "Subscriptions"
3. Find Kajabi in the active subscriptions list
   • Tap "Kajabi" to open the subscription details
4. Tap "Cancel subscription" at the bottom
   • Apple may ask you to confirm your reason for cancelling
   • Confirm the cancellation in the final popup
5. Wait for the confirmation message
   • Apple sends an email confirming the cancellation
   • Your access continues until the current billing date

Warning: Kajabi cannot cancel App Store subscriptions on your behalf, even if you contact their support team. You must cancel directly through Apple's system.

Cancelling kajabi if you subscribed via google play (Android)

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
   • Select "Payments and subscriptions"
3. Tap "Subscriptions" to see your active plans
   • Find and tap "Kajabi" in the list
4. Select "Cancel subscription"
   • Read Google's final warning about access loss
   • Tap "Yes, cancel" to confirm
5. Check for a cancellation email from Google
   • Google sends a confirmation within hours
   • Your Kajabi access ends on your next billing date

Warning: Just like Apple, Google Play subscriptions must be cancelled through Google's system. Kajabi's website cannot process Google Play cancellations.

What happens after you cancel kajabi

Cancelling stops future charges immediately, but your access doesn't end right away-Kajabi keeps your site and features active until your current billing cycle ends.

Your timeline after cancellation

• Day 1: You cancel, and future payments stop. Your site and features remain active and visible to your audience.
• End of billing cycle: Your site becomes inactive and is no longer available to members or the public.
• Around 90 days later: Kajabi may delete your data permanently. This window varies, so export everything sooner rather than later.

Protecting your data before it's too late

Once your billing cycle ends, Kajabi gradually removes your account data. You have roughly 90 days to download and save everything that matters to your business. This includes course videos, email subscriber lists, customer contact details, sales records and any custom pages you've built. Download your data the day you cancel-don't wait.

Refunds and charging after you cancel

Kajabi's refund policy depends on how you made your payment and what you purchased.

Getting a refund for direct kajabi payments

If you paid Kajabi directly through their website (not through an app store or third-party service), you can request refunds for individual purchases through your dashboard.

• Log in to your Kajabi account and navigate to "Sales" then "Payments" or "Transactions"
• Kajabi also allows you to view and refund purchases under "Contacts" then "Purchases"
• You can refund full cart orders or individual items, and automated receipts are generated
• There is no publicly stated 14-day automatic money-back guarantee; Kajabi handles refunds case-by-case

Refunds for app store and google play purchases

In-app purchases through the App Store or Google Play must be refunded by Apple or Google directly-Kajabi cannot issue those refunds themselves.

• Contact Apple Support or Google Play Support with your receipt and request a refund
• Google Play refunds may require your purchase token so Google can revoke your access correctly
• Apple typically processes refunds within a few business days

Refunds for afterpay and klarna payments

If you used Afterpay or Klarna through Kajabi Payments, you may be eligible for a partial or full refund within specific timeframes.

• Afterpay: refunds available up to 120 days from purchase
• Klarna: refunds available up to 180 days from purchase
• Original transaction fees are not refunded by either provider
• Contact Kajabi support if you need assistance processing these refunds

Your consumer rights in new zealand

New Zealand law protects you when you buy services like Kajabi, and Kajabi cannot contract out of these protections.

The consumer guarantees act 1993 and what it means

The Consumer Guarantees Act (CGA) requires that all services-including software subscriptions-are supplied with reasonable care and skill, are fit for a particular purpose you've made known, and deliver the results you'd reasonably expect. If Kajabi fails to meet any of these guarantees, the Act allows you to claim a refund, replacement or compensation.

• Kajabi must deliver the features and performance you paid for
• If the platform consistently crashes, loses data or fails to work as advertised, you may have grounds for a refund under the CGA
• Kajabi cannot claim their terms override the Consumer Guarantees Act
• If Kajabi refuses to help, you can escalate to the Commerce Commission or seek legal advice

When to involve the commerce commission

If Kajabi refuses your refund request or cancellation and you believe your consumer rights have been breached, contact the Commerce Commission. Stopee recommends keeping copies of all emails, support tickets and account screenshots as evidence. The Commerce Commission investigates complaints about unfair contract terms and misleading business conduct.

Common mistakes when cancelling kajabi

Cancelling a platform you've relied on can feel stressful, especially when your audience or course content is at stake. Most people make one or two avoidable mistakes that cost them time or data later.

Forgetting to download your data before you cancel

The biggest mistake is cancelling without exporting your course materials, email list and customer records first. After 90 days, Kajabi deletes everything permanently. You cannot recover it after that window closes.

Cancelling the wrong subscription (App store vs. website)

If you signed up through the App Store or Google Play, cancelling via the Kajabi website won't work-you still get charged monthly because the app store subscription remains active. Check which method you used to sign up, then cancel from that same place.

Not checking for confirmation emails

Kajabi sends a cancellation confirmation email within minutes. If you don't receive it, the cancellation may not have gone through. Check your spam folder, then log back in to verify your subscription is marked as "cancelled".

Assuming your site disappears immediately

Your Kajabi site and features stay active until the end of your current billing cycle. If you cancel mid-cycle, you still have access for the remainder of that month. This is actually helpful-it gives you time to export data and inform your audience.

After cancellation: what to do next

Leaving Kajabi is only the beginning. You now have a window to move your business to a new platform and keep your audience engaged.

Step-by-step after you cancel

1. Export all your data within the next few days
   • Download your course videos, PDFs and digital products
   • Export your email subscriber list (usually as a CSV file)
   • Save customer records and transaction history
   • Screenshot any custom page designs you want to recreate
2. Choose a new platform that fits your needs
   • Compare features, integrations and pricing against competitors
   • Make sure your new platform supports data import from Kajabi
   • Stopee's guides can help you evaluate alternatives and avoid similar pain points
3. Notify your audience before you migrate
   • Send an email to your course members or subscribers 7-10 days before your access ends
   • Explain where they'll access your content on the new platform
   • Provide login credentials and clear migration instructions
4. Set up your new platform and import your data
   • Most platforms offer import tools or customer support to help you move data
   • Test that all your courses, email campaigns and customer records transferred correctly
5. Redirect old Kajabi links to your new platform (if possible)
   • Update any links in emails, social media posts or ads that pointed to your old Kajabi site
   • This keeps your audience from landing on a dead page

Cancellation checklist for kajabi users in new zealand

Use this checklist to ensure you've covered every step before and after cancellation:

Final thoughts: you're in control of your business

Cancelling Kajabi is your choice, and you're making it because you've decided the platform no longer serves your goals. The cancellation process is straightforward-just make sure you download your data first and verify the cancellation went through. Stopee has helped thousands of consumers navigate subscription cancellations and understand their rights when businesses make it difficult to leave. If Kajabi refuses your cancellation request or withholds a refund you're entitled to, remember that New Zealand's Consumer Guarantees Act is on your side. Document everything, escalate if needed, and don't hesitate to contact the Commerce Commission if Kajabi breaches your consumer rights.

Ready to move forward? Stopee's team of cancellation specialists is here to guide you through the entire process-from cancelling Kajabi to choosing and setting up your next platform. Visit Stopee at stopee.com to access more detailed guides, compare alternatives and get answers to your toughest cancellation questions. Stopee is your trusted partner in taking control of your subscriptions and your business.