Manage Kajabi

How to cancel kajabi and protect your money in the philippines

What kajabi is and why filipinos often cancel

Kajabi is an all-in-one creator platform built to help you sell online courses, memberships, coaching services, newsletters, and digital downloads through a single dashboard. Founded in 2010 and headquartered in California, it combines website building, email marketing, checkout pages, and course delivery into one subscription service. For Filipino creators and coaches, the appeal is real-but the price often triggers cancellation.

The real shock hits when you see Kajabi's pricing converted to Philippine pesos. The Basic plan starts at $143 USD (approximately ₱8,080) per month on monthly billing, which places it far above most local alternatives. If you are a solo trainer, a small coaching business, or someone collecting payments through GCash and local bank transfers, Kajabi's pricing can feel out of reach very quickly.

At Stopee, we see many Filipino users sign up for the 14-day free trial, test the features, and then realize the monthly cost doesn't match their budget or their payment collection methods. This guide walks you through canceling Kajabi properly so you avoid surprise charges and understand your rights under Philippine consumer law.

What you get on each kajabi plan

Understanding what you pay for makes the cancellation decision clearer. The Basic plan includes 5 products, 2,500 contacts, one website, unlimited access groups within one community, one extra admin user, and unlimited marketing emails. The Growth plan jumps to 50 products, 25,000 contacts, the same website and community structure, and 10 extra admin users.

Kajabi also sells add-ons like Kajabi Access for $99 USD (approximately ₱5,594) per month if you want a branded mobile app. This means your actual monthly cost could be much higher than the base plan price. Additionally, Kajabi's free trial lasts exactly 14 days and does not auto-extend. If you do nothing before day 14 ends, you roll into a paid subscription on the regular billing cycle.

Why filipino users cancel kajabi most often

Price is the number one reason. Local alternatives like Upskwela start around ₱999 per month, making Kajabi's ₱8,080+ baseline feel premium for many small creators. Second, payment friction matters: Kajabi defaults to international cards and PayPal, not GCash or local bank transfers, which creates extra friction for Philippine-based users.

Third, many users discover the platform after the free trial and realize they do not need all the features. You might only need email marketing or course hosting, not a full website builder and community platform. When you realize you are paying for tools you do not use, canceling becomes the logical move.

Your consumer rights when canceling kajabi in the philippines

What the consumer act of the philippines protects you

The Consumer Act of the Philippines (Republic Act No. 7394) gives you clear rights when you cancel a subscription service. The law protects you against unfair contract terms, hidden charges, and automatic renewal traps. Kajabi must honor your cancellation request without penalty, as long as you follow the proper process before your next billing date.

Critically, the law requires companies to give you a full refund if you cancel during your free trial period or within a reasonable timeframe after purchase, depending on the contract terms. When you contact Stopee, you will find we help consumers reference this law in dispute emails-it strengthens your position when companies resist cancellation or refuse refunds.

Additionally, Philippine law requires that subscription services disclose renewal terms clearly and give you an easy way to cancel. If Kajabi buried cancellation options deep in account settings or made the process unnecessarily complicated, that itself violates fair dealing standards. Document every step of your cancellation attempt in case you need to escalate to the Department of Trade and Industry (DTI).

Your right to a refund

You have the strongest refund claim if you cancel within Kajabi's free trial period (14 days). Kajabi states that trial periods are non-renewable, and you should not be charged if you cancel before day 14 ends. If you were charged despite canceling in time, that is a billing error, and you can demand a refund by citing Republic Act No. 7394.

If you cancel after the free trial ends but within your first billing month, you may have grounds for a prorated refund depending on when in the cycle you cancel. Kajabi's terms say they do not offer refunds on paid plans, but Philippine consumer law sometimes overrides unfair no-refund clauses, especially if the company made misleading claims about what the service includes. Contact Stopee if you want guidance on whether your situation qualifies for escalation.

How to cancel kajabi step-by-step

Prepare your account before hitting cancel

Taking 10 minutes to prepare saves hours of frustration later. First, log into your Kajabi account and find your exact next billing date. Screenshot your current plan, renewal status, and the last four digits of your payment method if visible on the billing page.

Second, export anything you may need after cancellation. Kajabi's terms state that customer data may be deleted 90 days after account termination. If your course materials, contact lists, email automations, or customer analytics still have value, save them now. Do not assume you can access them after you cancel.

Third, check where you signed up. Did you subscribe directly on Kajabi's website, through the Apple App Store, or Google Play? Your cancellation method depends on this detail, and using the wrong method can leave you subscribed.

• Log in and screenshot your plan, renewal date, and payment method (last four digits)
• Download course materials, contact databases, and analytics reports
• Save all invoices and confirmation emails
• Note whether you subscribed via web, App Store, or Google Play

Web cancellation through your kajabi account

If you subscribed directly on Kajabi.com, the official cancellation path lives in your account settings. Follow these steps exactly.

1. Log into your Kajabi account at kajabi.com
   • Use your registered email and password
   • If you forgot your password, reset it before attempting cancellation
2. Click Account Settings (usually in the top right menu or user profile dropdown)
   • Look for your profile icon or user initials
   • Select Account Settings from the dropdown menu
3. Navigate to the Subscription & Billing section
   • Scroll down if necessary to find this tab
   • You should see your current plan name and renewal date here
4. Click Change plan or Manage subscription
   • Do not click Upgrade if you see that option
   • Look specifically for downgrade or change options
5. Scroll to the bottom and select Cancel subscription
   • Read any final warning or confirmation message
   • Kajabi may offer a discount to keep you subscribed-ignore this if you want to leave
6. Complete any exit survey or final prompts
   • You may see a form asking why you are leaving-optional, but feedback helps
   • Confirm your cancellation when prompted

Pro tip: Take a screenshot of your confirmation page after cancellation. This screen shows your cancellation was processed and serves as proof if Kajabi later charges you by mistake.

App store cancellation if you subscribed via apple

If you started your Kajabi subscription through the Apple App Store on an iPhone or iPad, you must cancel through App Store settings, not through Kajabi itself.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
   • This shows your Apple ID profile
3. Select Subscriptions
   • You will see all active subscriptions linked to your Apple ID
4. Find Kajabi in the list and tap it
5. Tap Cancel subscription
   • Apple will ask you to confirm and may show cancellation terms
   • Confirm your cancellation
6. You will see a screen confirming your subscription ends on a specific date
   • Screenshot this confirmation

Warning: Deleting the Kajabi app from your device does not cancel your subscription. You must use the App Store settings path above or you will keep being charged.

Google play cancellation if you subscribed on android

Android users who signed up through Google Play must cancel in the Google Play app or through play.google.com, not through Kajabi.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select Manage subscriptions
   • You will see all subscriptions tied to your Google account
4. Tap Kajabi from the list
5. Tap Cancel subscription
   • Google will show you when your subscription ends
6. Follow any final confirmation prompts
   • Screenshot your final confirmation screen

Alternatively, you can cancel through your web browser by visiting play.google.com, logging in with the same Google account, going to Manage subscriptions, selecting Kajabi, and clicking Cancel subscription.

What happens after you cancel kajabi

Your access and data timeline after cancellation

Once you cancel, Kajabi typically gives you access until the end of your current billing period. If you paid for a month on the 1st and canceled on the 10th, you usually keep full access until the 1st of next month. This is standard, and it applies whether you cancel via web or through an app store.

After your billing period ends, your account enters a grace period. Kajabi retains your data for 90 days from the date your subscription officially terminates. After 90 days, the company may delete your courses, contact lists, automations, and analytics. This is why exporting everything before you hit the cancel button matters so much.

You will still receive any paid invoices or transaction receipts in your email. Keep these for your records and for tax purposes if you are a business owner.

Check your credit card or payment method after cancellation

After you cancel, monitor your payment method for the next 60 days. Check your bank statement or credit card statement when your next billing date was supposed to occur. You should see no charge from Kajabi after that date. If a charge appears, contact your bank immediately and reference your cancellation confirmation screenshot.

If Kajabi charged you after you canceled, you have the right to dispute the charge under Philippine consumer law and your bank's dispute resolution process. Stopee has helped many users prepare dispute letters citing the Consumer Act of the Philippines and their cancellation proof-this combination usually forces the refund.

Kajabi cancellation pricing reference

Note: Peso estimates are approximate based on typical USD to PHP exchange rates. Actual PHP charges depend on your bank's conversion rate and the date of purchase. Kajabi displays prices in USD, so your exact PHP amount may vary slightly each month.

Common mistakes filipinos make when canceling kajabi

The app deletion trap

You are not alone if you deleted the Kajabi app thinking it would stop your subscription. This is the most common cancellation mistake, and it leaves you subscribed and charged every month. Deleting an app never cancels a subscription-it only removes the app from your phone. The subscription lives in your account settings or in your app store payment settings, not in the app itself.

To avoid this trap, always cancel through your account settings or app store subscription menu first, then delete the app afterward if you want to.

Canceling too late in the billing cycle

Kajabi's billing cycle renews on your renewal date, not on a calendar date. If your subscription renews on the 15th of each month and you cancel on the 16th, you will be charged for that month. You can use the grace period (your access until month-end), but you will not get a refund for that charge.

The safest approach is to cancel at least 3-5 days before your renewal date. This gives Kajabi time to process your request and ensures no accidental charge hits your account.

Forgetting you subscribed through an app store

Many Filipino users sign up through the App Store or Google Play because it feels seamless-they already have those payment methods set up. Then they try to cancel through Kajabi's website and think they succeeded. Weeks later, the App Store or Google Play charges them again because they never canceled in the right place.

Always verify where you subscribed before you cancel. Check your Apple ID subscriptions or Google Play subscriptions list if you are unsure. Canceling in the wrong place is the second most common reason for unexpected post-cancellation charges.

Not screenshotting your cancellation confirmation

If you do not capture proof that you canceled, you have no evidence when Kajabi disputes your claim or charges you again. Screenshot your confirmation page, the final cancellation screen, and your email confirmation if Kajabi sends one. These become your proof if you need to file a chargeback or escalate to the DTI.

When to keep kajabi and when to cancel

What to do after you cancel kajabi

Export and backup everything before your access ends

You still have access to your Kajabi account until your current billing period ends. Use this time to download and save everything: course modules, student lists, email templates, automation workflows, and performance analytics. After 90 days of cancellation, Kajabi may permanently delete this data.

Export to formats like PDF, CSV, or Excel so you can migrate to another platform if needed. Many Filipino creators move to Upskwela, Teachable, or Thinkific after leaving Kajabi-these platforms often have data import tools that make the switch easier.

Switch to a local or lower-cost alternative

If price was your reason for canceling, research Filipino-friendly alternatives. Upskwela is built for Southeast Asian creators and starts around ₱999 per month. Teachable and Thinkific offer global options with lower entry-level pricing. Some creators use a combination of WordPress (for websites), Mailchimp (for email), and Stripe or 2Checkout (for payments)-this DIY approach costs less than Kajabi but requires more technical setup.

At Stopee, we help consumers compare these platforms and understand their cancellation policies upfront. We have seen too many creators locked into platforms they did not fully understand-this guide and Stopee's resources exist to prevent that.

Refunds and dispute resolution for kajabi charges

How to request a refund from kajabi

If you canceled within the 14-day free trial and were still charged, you have the strongest refund claim. Contact Kajabi support immediately with your cancellation confirmation screenshot and invoice. Cite that you canceled before the trial ended and that Philippine law requires refunds for cancelled subscriptions during trial periods.

If you canceled after the trial but within 30 days of signing up, you may qualify for a refund under Republic Act No. 7394's consumer protection rules. Kajabi's stated no-refund policy may not override Philippine law if the company failed to disclose terms clearly or if you can prove the service did not match what was promised.

Send your refund request email to Kajabi's support address. Be specific: include your account email, the charge date, the amount, your cancellation date, and your cancellation proof screenshot. Keep your email straightforward and unemotional-this is a factual billing dispute, not a complaint.

File a chargeback if kajabi refuses to refund

If Kajabi ignores your refund request after 14 days, contact your bank or credit card company and file a chargeback dispute. Tell them you canceled the subscription, Kajabi charged you anyway, and the company refused to refund. Provide your cancellation screenshot and the charge notification from your bank. Most banks in the Philippines will side with you and reverse the charge.

Google Play and Apple also have dispute resolution processes. If you subscribed through an app store and were charged after canceling, contact the app store's support team first-they often process refunds faster than the company itself.

Escalate to the department of trade and industry (DTI)

If Kajabi charged you after you canceled and refuses to refund despite multiple requests, you can file a formal complaint with the DTI under the Consumer Act of the Philippines. The DTI takes automatic renewal violations seriously and can force companies to issue refunds and pay penalties.

Document every contact you made with Kajabi, including dates, email addresses, and responses (or lack thereof). Stopee has helped consumers prepare DTI complaints that led to full refunds-the agency takes these cases seriously when you show the company ignored your cancellation.

Common traps to avoid when using kajabi

The auto-renewal trap

Kajabi's free trial converts automatically to a paid subscription on day 15 if you do not cancel. The company sends email reminders, but these often land in spam or get missed. Mark your calendar for day 10 or 11 of your trial, then cancel before day 14 ends. Do not wait until the last day-technical delays could push you into a paid month.

Hidden add-on costs

The Kajabi Access app costs an extra $99 USD (₱5,594) per month on top of your plan. You might click into app settings by accident and enable this feature without realizing it adds to your bill. Before canceling, check your subscription page for any add-ons listed separately. If you enabled Kajabi Access and do not need it, disable it first-this lowers your bill before you cancel.

Data deletion after cancellation

Kajabi deletes your data 90 days after account termination. If you think you might return to the platform or want to access old course files, export everything before you cancel. Once deleted, Kajabi does not recover data, and you will have no way to retrieve your courses or customer lists.

Kajabi cancellation checklist

Use this checklist to ensure your cancellation is complete and safe:

• Screenshot your account showing the current plan, renewal date, and payment method
• Export all courses, contact lists, email templates, and analytics
• Download and save all invoices and confirmation emails
• Check where you subscribed: web, Apple App Store, or Google Play
• Cancel through the correct method (web account settings or app store subscription menu)
• Screenshot your cancellation confirmation page
• Confirm the date your access ends (usually end of current billing period)
• Set a calendar reminder to check your payment method on your renewal date
• Monitor for any charges in the next 60 days
• If charged after cancellation, contact your bank within 30 days to file a dispute
• Save all communication with Kajabi support in case you need to escalate

Kajabi headquarters and contact information

Mailing address for escalations

Kajabi's primary headquarters is located at 17100 Laguna Canyon Road, Suite 100, Irvine, California 92603, United States. If you need to escalate a cancellation or refund dispute beyond email support, you can send a formal written notice to this address. Use registered mail and keep a copy for your records.

Include your account email, order number, the disputed charge date and amount, and copies of your cancellation screenshots. Address the letter to Kajabi's legal or billing department. The company is more likely to respond to formal written notice than to repeated emails.

Contact methods

Kajabi's primary support channel is their help portal at help.kajabi.com. For cancellation or billing disputes, email their support team directly through your account. Most Filipino users find that emailing support with a cancellation confirmation screenshot resolves issues within 5-7 business days.

If standard support does not respond within 10 days, escalate internally by replying to your original support email and marking it urgent. If Kajabi still does not respond within 14 days, you have grounds to file a DTI complaint.

Summary: cancel kajabi the right way

Canceling Kajabi does not have to be painful if you follow the exact steps outlined here. Take 10 minutes to prepare by screenshotting your billing date and exporting your data. Then use the correct cancellation method based on where you subscribed: web account settings, Apple App Store, or Google Play. Monitor your payment method for 60 days after cancellation to catch any erroneous charges.

Remember your rights under the Consumer Act of the Philippines-Kajabi must honor your cancellation, refund you if you canceled during the free trial, and not charge you after you canceled. If the company violates these rights, you have chargeback and DTI escalation options that work.

Stopee has helped thousands of consumers cancel Kajabi safely and recover refunds they thought were lost. Visit stopee.com today to explore cancellation guides for other services, file a dispute with templates we provide, and join a community of Filipino consumers protecting their wallets. Your cancellation should be simple, and your money should be safe-Stopee makes sure it is.