Manage Kajabi

How to cancel your kajabi subscription and protect your money

Why you might want to cancel kajabi

Kajabi is a powerful all-in-one platform for entrepreneurs and digital creators, but it's also one of the pricier options in the market. If you're paying between £119 and £319 per month, you may have started noticing that your costs don't align with the revenue you're generating, or you've discovered you only need a fraction of what Kajabi offers. You're not alone in this situation.

Many UK subscribers cancel because their business needs have shifted, they've outgrown the platform entirely, or they've found cheaper alternatives that serve their specific purpose better. Some users realise they're paying for features they never use, whilst others hit technical roadblocks that make the platform frustrating rather than helpful. Whatever your reason, cancelling Kajabi should be straightforward, and at Stopee (stopee.com), we've helped thousands of consumers navigate this exact scenario.

Common reasons to cancel

The cost of Kajabi can become prohibitive, especially for solo entrepreneurs or small businesses managing tight margins. If you're earning less than your monthly subscription fee, it's logical to look for more affordable solutions. Additionally, you may have discovered that dedicated single-purpose tools (like email marketing platforms or course-hosting software) offer better value than an all-in-one approach.

Technical frustrations also drive cancellations. Some users report steep learning curves, overwhelming interface complexity, or customer support that doesn't resolve issues quickly enough. Others simply pivot their business model and no longer need to host digital products or memberships online.

When you should keep kajabi

If you're actively selling multiple digital products, running membership communities, or managing sophisticated marketing funnels, Kajabi's comprehensive toolkit may justify the expense. The platform excels at automation, analytics, and integrated payment processing. Keep your subscription if these features directly generate revenue for you and you're consistently using the dashboard to optimise your business.

Kajabi subscription plans and pricing in the UK

Understanding exactly what you're paying for is essential before you cancel, as it affects your rights and potential refund eligibility. Kajabi operates three main tiers, each with different contact limits, product slots, and feature access.

Current plan costs

Here's a breakdown of Kajabi's UK pricing as of 2024. These figures reflect monthly and annual billing options; annual subscriptions offer modest savings compared to paying month-to-month.

Additional costs and hidden expenses

One advantage of Kajabi is the absence of transaction fees on customer purchases made through the platform. However, you'll still pay standard payment processing fees (typically 2.2% plus a small fixed amount) when customers pay by card, and if you're handling any international transactions, currency conversion fees apply. These aren't Kajabi charges directly, but they're real costs you'll encounter as part of the ecosystem.

Many users don't factor in these additional expenses when calculating whether Kajabi delivers value for money. Over a year, even small percentage-based fees add up, particularly if your sales volume is modest. This hidden-cost reality is often the final push that motivates people to cancel and migrate to simpler, more transparent pricing models.

Your consumer rights when cancelling kajabi

As a UK consumer, you have specific statutory rights that protect you when cancelling digital services and subscriptions. Understanding these rights gives you leverage and confidence when you approach Kajabi about cancellation.

The consumer rights act 2015

Under the Consumer Rights Act 2015, you have the right to cancel most distance contracts (including online services) within 14 days of purchase. This cooling-off period applies whether you're brand-new to Kajabi or upgrading to a higher plan. If you cancel within 14 days of signing up or upgrading, Kajabi must refund your money in full, provided you haven't already used the service significantly.

Beyond the 14-day window, your cancellation rights depend on Kajabi's terms of service. However, the Consumer Rights Act 2015 also protects you against unfair contract terms. If Kajabi imposes unreasonable notice periods, prohibitive early termination fees, or other barriers to cancellation, you can challenge these under UK consumer law.

Notice periods and your rights

Kajabi typically requires 30 days' notice for cancellation on monthly plans. This means that if you submit your cancellation request today, your service will continue until the end of your current billing cycle plus 30 additional days. For annual plans, the situation is often less favourable: most annual subscribers lose the remainder of their prepaid credit upon cancellation, though you may be entitled to a partial refund depending on how much time remains on your contract.

The Office of Fair Trading (OFT) and the Citizens Advice consumer service are your escalation points if Kajabi refuses to honour your cancellation or disputes a refund you believe you're entitled to under the Consumer Rights Act 2015.

How to cancel your kajabi subscription online

Cancelling Kajabi through the platform itself is the fastest method and gives you immediate confirmation. Follow these steps carefully to ensure your cancellation is processed successfully.

Step-by-step cancellation process

1. Log in to your Kajabi account using your email address and password.
   • If you've forgotten your password, click "Forgot password" on the login page and follow the email instructions to reset it.
2. Navigate to your account settings by clicking the profile icon in the top-right corner of the dashboard.
   • Look for a menu option labelled "Settings," "Account," or "Billing" (exact wording varies by account age and region).
3. Select "Billing" or "Subscription" from the settings menu.
   • This page displays your current plan, renewal date, and payment method.
4. Find the cancellation option, typically labelled "Cancel subscription" or "Downgrade plan."
   • Warning: Do not click "Pause subscription" unless you want to temporarily freeze your account; this is not the same as cancellation and you'll still be charged.
5. Click the cancellation button and follow the on-screen prompts.
   • Kajabi may ask you to confirm your reason for cancellation (e.g., "cost," "features not used," "switching platforms"). You're not obligated to provide a detailed explanation, but this feedback helps Kajabi improve.
6. Receive your cancellation confirmation email immediately.
   • Pro tip: Screenshot your confirmation email or download it as a PDF and save it to your records. This proof is invaluable if you need to dispute a charge later or follow up with support.

What happens immediately after online cancellation

When you cancel your Kajabi subscription online, your account typically enters a "grace period." You'll retain access to your account and content until your current billing cycle ends, plus any notice period Kajabi requires (usually 30 days). After this period expires, your account will be suspended and you won't be able to log in or access your content.

Warning: If you're using Kajabi to host customer content or digital products, suspending your account will take your sales pages offline. Before you cancel, download or export any customer lists, product files, or analytics you need to preserve. Kajabi doesn't automatically provide these, so you must take this step yourself.

Cancellation by post or email

If you prefer documented evidence of your cancellation request, or if you encounter technical problems cancelling online, you can cancel by post or email. This method is particularly useful for annual subscribers who want a written record of their intention to cancel.

Postal cancellation instructions

To cancel Kajabi by post, you'll need to send a formal written notice to their UK support address. First, contact Kajabi support to request the specific postal address where cancellations should be sent; this information may not be publicly listed on their website.

1. Prepare a formal cancellation letter typed or handwritten on plain paper.
   • Include your full name, email address associated with the Kajabi account, and account reference number (if available).
   • State clearly: "I request cancellation of my Kajabi subscription effective [date or 'immediately']."
   • Include the date you're writing the letter.
2. Send your letter via special delivery post (Royal Mail Special Delivery Guaranteed by 1pm or 9am).
   • Special delivery provides tracking and proof of receipt, which is critical if you later need to demonstrate you submitted your cancellation in time.
3. Keep your Royal Mail receipt and tracking number.
   • This proves you sent the letter on a specific date and protects you if Kajabi claims they never received your cancellation notice.
4. Allow 5 business days for postal delivery, then follow up with an email to Kajabi support confirming that you've sent a postal cancellation notice.
   • Include your tracking number in this follow-up email so support can locate your letter.

Email cancellation option

Alternatively, send a cancellation email to Kajabi's support address. Make your subject line clear: "Cancellation Request: [Your Email Address]." In the body, include your account details and a direct statement that you're requesting cancellation effective immediately or on a specific date. Request a reply confirming receipt and processing of your cancellation. Save this email exchange in a dedicated folder for your records.

Pro tip: If you email, use registered delivery email (Royal Mail or similar) or request a read receipt from the email system. This provides proof that Kajabi received your message.

Refunds and what to expect

Your refund eligibility depends on how long you've been a customer and whether you're cancelling within the 14-day cooling-off period.

14-day cooling-off refunds

If you've been with Kajabi for fewer than 14 days and haven't used the service extensively, you're entitled to a full refund under the Consumer Rights Act 2015. Kajabi should process this refund to your original payment method within 14 days of your cancellation request. Monitor your bank account closely; if the refund doesn't appear after 14 days, contact Kajabi support with your cancellation confirmation and chase them for the money.

Refunds beyond 14 days

If you cancel after the 14-day period, your refund depends on your subscription type and Kajabi's policies. Monthly subscribers are typically not entitled to a refund for the remainder of the month; instead, your service simply expires at the end of your current billing cycle. Annual subscribers often lose their prepaid credit entirely upon cancellation, though Kajabi may offer a partial refund if you cancel well before your renewal date. Check your cancellation confirmation email carefully for refund details.

Warning: Kajabi may issue refunds as account credits (usable only for Kajabi products) rather than bank refunds. If you want money back to your bank account, explicitly request this in writing when you cancel. If they refuse, escalate to Citizens Advice or the OFT as a potential violation of the Consumer Rights Act 2015.

Tracking your refund

After you cancel, note the date you submitted your request. Bank refunds typically take 5-7 working days to appear in your account. If your refund hasn't arrived after 10 business days, contact your bank first to confirm they haven't blocked it, then follow up with Kajabi support. Keep your cancellation confirmation email and any refund reference numbers provided by Kajabi.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, and small oversights can cost you money or leave you without proof of your cancellation. Here are the pitfalls that catch out most people and how to sidestep them.

Mistake 1: pausing instead of cancelling

Kajabi offers a "pause subscription" feature that temporarily freezes your account but doesn't stop billing. Many users click this button thinking they're cancelling, then discover weeks later that they've been charged despite thinking they'd ended their service. Always click "Cancel subscription," never "Pause" or "Downgrade," and confirm the action explicitly in any prompts that follow.

Mistake 2: not saving your cancellation confirmation

If you cancel online and don't save your confirmation email, you have no evidence of when you requested cancellation. This matters enormously if you're charged after your cancellation date or if you later need to dispute a refund. Download and print your confirmation immediately, or forward it to a personal email address you check regularly. At Stopee, we've supported consumers who were charged months after cancelling simply because they couldn't prove they'd submitted their request on time.

Mistake 3: not downloading your data before cancellation

Once your account is suspended, accessing your customer lists, product files, or analytics becomes difficult or impossible. If these assets matter to your business, export or download them before you submit your cancellation. Most platforms allow you to do this from your account settings.

Mistake 4: cancelling during a billing cycle without checking the notice period

If Kajabi requires 30 days' notice and you cancel on day 1 of your billing month, you'll still be charged through the end of that month plus 30 additional days. Consider the timing of your cancellation carefully, especially for monthly plans. Cancelling just after your renewal date (not just before) can minimise how much longer you're charged.

Mistake 5: not following up on annual plan refunds

Annual subscribers often assume they'll lose all their money when they cancel early. Whilst Kajabi's standard policy may not offer refunds, UK consumer law may entitle you to a partial refund for the unused portion of your contract. Don't accept a flat "no refund" response without escalating. Contact Citizens Advice or the OFT if Kajabi refuses.

After your cancellation: what happens next

Cancelling your subscription is one thing; making sure you've truly exited the service is another. Here's what you should do in the days and weeks after cancellation to protect yourself.

Immediate post-cancellation actions

Within 24 hours of cancelling, verify that your account dashboard displays a cancellation message or status. This confirms that Kajabi has registered your request. Additionally, check your email for any follow-up messages from Kajabi; some systems send a secondary confirmation or ask you to confirm your decision.

Fourteen days before your service is scheduled to end (based on the notice period Kajabi provided), set a calendar reminder. On that date, log in again and confirm that your account is approaching suspension. This gives you a final chance to contact support if there's a problem or if charges seem incorrect.

Monitoring charges after cancellation

Review your bank statements and credit card bills carefully in the weeks following your cancellation. Look for any Kajabi charges that appear after your cancellation date. If you're charged after your service should have ended, contact your bank immediately and report the unauthorised charge. Your bank can dispute it and recover the money under your consumer protection rights.

Pro tip: Set up a filter in your email to flag any messages from Kajabi's billing or support addresses. This ensures you don't miss important notifications if something goes wrong.

Transferring your content and customers

If you've downloaded your customer data and product files before cancelling, now is the time to migrate them to your new platform. This process varies depending on your new service, but most modern platforms have import tools that accept CSV files or bulk uploads. Test your new setup with a few customer accounts before fully migrating to ensure everything works as expected.

Common cancellation mistakes and how to avoid them: a checklist

Use this checklist before and after cancelling to ensure you haven't missed anything critical.

Comparing kajabi to alternative platforms

If you're cancelling Kajabi to switch to something more affordable or simpler, understanding your alternatives helps you make an informed choice. Here's how Kajabi compares to popular UK competitors.

Kajabi versus competitors

If you're looking for a cheaper course platform, Teachable or Thinkific cost a fraction of Kajabi. If you need primarily email marketing and a newsletter function, ConvertKit is superior and more affordable. If you're selling physical products alongside digital content, Shopify might be your best fit. At Stopee, we help you assess which platform suits your actual needs so you don't overpay for features you'll never use.

Kajabi support contact details and escalation paths

If Kajabi refuses to honour your cancellation or disputes a refund, you have escalation routes beyond their support team.

Kajabi direct contact channels

Kajabi operates primarily through email support and an online help portal. To find their support email and cancellation address, log into your account and look for a "Contact Support" or "Help" link, typically found in account settings or the footer of the platform. Response times vary, but Kajabi generally replies within 24-48 hours.

For complex issues or refund disputes, request to speak with the billing team specifically. Mention the Consumer Rights Act 2015 and your statutory rights if they push back on a cancellation you believe is valid.

Escalating to UK consumer authorities

If Kajabi fails to resolve your cancellation or refund issue within 30 days, escalate to Citizens Advice Consumer Service or the Office of Fair Trading (OFT). Both agencies investigate complaints about unfair contract terms and potential breaches of consumer protection law.

To file a complaint, visit the Citizens Advice website and select "Consumer complaints" or contact the OFT directly. Provide your cancellation confirmation email, all correspondence with Kajabi, bank statements showing charges, and a clear explanation of your issue. These agencies have legal authority to compel companies to honour their obligations under UK consumer law.

Final summary: your path forward

Cancelling Kajabi is straightforward when you follow the right steps and protect your evidence at every stage. Whether you cancel online in minutes or choose postal cancellation for a documented record, the process gives you control over your subscription costs and business direction.

Remember that your 14-day cooling-off period under the Consumer Rights Act 2015 is your strongest protection. Beyond that window, your rights depend on whether you're on a monthly or annual plan. Monthly subscribers can cancel cleanly with 30 days' notice; annual subscribers may need to negotiate or escalate if Kajabi refuses a partial refund for unused time.

Most importantly, save your cancellation confirmation, download your data before your account is suspended, and monitor your bank account for unauthorised charges. If you encounter resistance or unfair treatment, UK consumer law is on your side. Stopee (stopee.com) has helped thousands of consumers cancel subscriptions they no longer need, recover refunds they were entitled to, and find better-value alternatives. Whatever platform you choose next, you'll do so with confidence and without unnecessary charges eating into your budget.

If you need further support or guidance after cancelling, Stopee offers free resources and expert advice on subscription management and consumer rights. Your money is yours to control, and cancelling Kajabi-or any other service-should be simple, transparent, and respectful of your rights as a UK consumer.