管理 オージオ化粧品

How to cancel オージオ化粧品 subscription in taiwan: step-by-step guide with refund rights

What is オージオ化粧品 and why taiwan customers struggle to cancel

オージオ化粧品 (OZIO) is a Japanese beauty brand that sells skincare products through recurring subscription plans, not one-time purchases. If you subscribed to their monthly delivery service in Taiwan, you probably chose one of their signature products like the royal jelly essence or collagen powder. The problem: cancelling feels deliberately hidden, customer service operates primarily in Japanese, and some users report being charged even after they thought they'd cancelled.

That frustration is exactly why Stopee exists. We help thousands of consumers navigate cancellations like this one every month, cutting through the confusion and protecting your wallet. This guide walks you through every cancellation method OZIO offers, what happens after you cancel, and how Taiwan's consumer protection laws back you up if things go wrong.

Where OZIO is actually based and why that matters for you

オージオ化粧品 is headquartered in Japan (Ginza, Tokyo and Ageo, Saitama). Taiwan has no publicly listed local office. This explains why customer service defaults to Japanese-language support and why many cancellation steps funnel back to their Japanese website or phone line. You're not dealing with a local company that owes you immediate local service, which makes clear documentation your best protection.

The company offers two main recurring plans: OZIO Royal Jelly Essence at NT$880 per 30 days, and OZIO Royal Collagen Powder at NT$790 per 30 days. Both auto-renew unless you actively cancel. OZIO's terms state they'll notify you 30 days before renewal, but that notification doesn't always land clearly in your inbox. That's why you need to act deliberately, not wait for reminders.

Why this matters specifically to you as a taiwan subscriber

If you subscribed through OZIO's website, your cancellation path is different from someone who subscribed through Apple's App Store or Google Play. Many Taiwan users lose track of which platform they used, then try cancelling in the wrong place and assume it worked when it didn't. Next billing date arrives, they're charged again, and suddenly they're disputing the charge with their bank.

Stopee has documented dozens of cases where customers cancelled on the website but the App Store subscription kept billing separately. Your first job before doing anything is pinpointing exactly where you subscribed. That single fact determines which cancellation method actually stops your charges.

What you need to do right now, before you cancel

Don't hit cancel until you've gathered these three pieces of evidence. This prep work takes five minutes and saves you weeks of frustration if OZIO later claims they never received your cancellation request.

Three critical checks before you cancel

First, write down your next billing date. Log into your account right now and note the exact date your card will be charged again. Take a screenshot of the current plan name, the price you're paying, and your most recent transaction. For OZIO specifically, this matters because the cancellation button isn't always obvious, and you may need to prove you submitted a cancellation request within the 30-day window they mention in their terms.

Second, identify where you subscribed. Ask yourself: did I sign up directly on ozio.jp or through a Taiwan retailer? Did I subscribe through my iPhone or Android phone? This answer determines everything. If you signed up on the website, you cancel on the website. If you subscribed through the Apple App Store, you must cancel there, not on OZIO's website. Walking into the wrong door is the number-one reason cancellations fail silently.

Third, save your order confirmation email, delivery date, and the product name. Taiwan's consumer protection law gives you a 7-day "cooling-off period" after you receive goods, during which you can cancel for any reason without explanation. Knowing your delivery date proves you're within that window, which strengthens your position if OZIO later pushes back on your refund request.

How to cancel on OZIO's website

This method works if you signed up directly on ozio.jp or another OZIO web portal, not through an app store. It's the most common path for Taiwan customers and usually the fastest, assuming you find the cancellation link.

Step-by-step cancellation from your OZIO account

1. Log into your OZIO account at ozio.jp
   • Use the email and password you registered with when you subscribed.
   • If you don't remember your password, click "Forgot password" and follow the reset email. Do this now, not 30 minutes before your billing date.
2. Navigate to your account settings or order management
   • Look for a menu item called "My Page," "订阅管理" (subscription management), "定期購一覧" (recurring order list), or "Orders."
   • OZIO's interface changes occasionally, but there's always a section where active subscriptions appear.
3. Find your active OZIO subscription plan
   • You may see multiple orders. Make sure you select the one that shows a renewal date in the future, not a one-time purchase from months ago.
   • The product name should match what you're paying for: either the Royal Jelly Essence (NT$880) or the Collagen Powder (NT$790).
4. Click the cancellation or deletion button
   • The exact label varies. It might say "キャンセル," "中止," "解約申請," or "Delete subscription."
   • Warning: Do not simply delete your payment method or change your address. Deletion of your profile does not stop the subscription. You must explicitly cancel the recurring order itself.
5. Confirm the cancellation request
   • OZIO will ask you to confirm. A pop-up or second page will appear. Click yes or confirm.
   • You should see a success message or confirmation number. This is gold. Screenshot it immediately.
6. Check your email within 24 hours
   • OZIO should send you a confirmation email saying the subscription has been cancelled.
   • Save this email. It is your proof of cancellation.
   • Pro tip: If you don't receive a confirmation email within 24 hours, do not assume the cancellation worked. Contact OZIO customer service by phone immediately to verify.

Warning: Many users log out after clicking cancel and assume they're done. That's a mistake. Log back in a few hours later and check whether the subscription still shows as "active" or now shows "cancelled." If it still says active, the cancellation didn't register. Go back to step 3 and try again, or skip directly to calling customer service.

What to do if you can't find the cancellation button on OZIO's website

If you've followed the steps above and genuinely cannot locate a cancellation option, the most reliable next move is to call OZIO customer service. It's frustrating, yes, but it bypasses website confusion entirely. The phone line is staffed, you'll hear immediate confirmation, and you can ask them to email you a written cancellation acknowledgment.

However, don't skip to the phone if you found the button and used it. Calling customer service after a successful online cancellation is unnecessary and just adds a layer where something can get lost in translation. The email confirmation from step 5 is sufficient proof. Only call if the website genuinely offered no cancellation path.

How to cancel if you subscribed through apple app store or google play

This method applies if you set up the OZIO subscription on your iPhone or Android phone, either through in-app purchasing or by linking a payment method through the app store itself. The cancellation happens entirely within the phone's settings, not on OZIO's website.

Cancelling on iPhone (iOS)

1. Open the Settings app on your iPhone
   • It's the gray icon with gears. Don't open OZIO's app itself; you need the system Settings.
2. Tap your Apple ID at the top of the screen
   • It shows your name and photo, or just your name if you haven't set a photo.
3. Select "Subscriptions"
   • You'll see a list of all active subscriptions on this Apple ID.
4. Find and tap the OZIO subscription
   • Look for "オージオ化粧品" or just "OZIO" in the list.
   • It will show the renewal date and the amount you're being charged.
5. Tap "Cancel subscription" or "Cancel plan"
   • A confirmation prompt will appear asking if you're sure.
   • Confirm by tapping the final "Confirm cancellation" or similar button.
6. Screenshot the confirmation screen showing the subscription is now cancelled
   • Apple will show "Expires on [date]" with no renewal arrow. This screenshot is your receipt.

Pro tip: iOS cancellations are final the moment you confirm them. You don't need to email anyone or call anyone. The App Store immediately stops billing. Your current subscription runs until the expiration date shown on the confirmation screen, then it ends. No further charges will appear.

Cancelling on android (Google play)

1. Open the Google Play Store app
   • Tap your profile icon in the top right corner (usually a circle with your initial or profile picture).
2. Tap "Payments and subscriptions"
   • It's typically the second option in the menu.
3. Select "Subscriptions"
   • You'll see all active subscriptions linked to this Google account.
4. Tap the OZIO subscription
   • Look for "オージオ化粧品" or "OZIO."
   • It will display your renewal date and current price.
5. Tap "Cancel subscription"
   • Google Play may ask you why you're cancelling (optional feedback).
   • Confirm the cancellation by tapping "Yes, cancel subscription" or similar.
6. Screenshot the confirmation showing the subscription is now cancelled or "Expires on [date]"
   • Save this image. It proves you cancelled on the date shown.

Warning: If you cancel an app store subscription but the website subscription is still active (or vice versa), you will still be charged through whichever platform still has an active subscription. For example, if you cancel on Google Play but never cancelled on OZIO's website, OZIO's website will still try to bill your payment method. You must cancel on both platforms if you created subscriptions on both.

How to cancel by phone if online methods fail

OZIO's customer service phone line is the nuclear option when website navigation fails or you need real-time confirmation. The service is Japanese-language primary, but staff can often work with English or Mandarin speakers if you speak slowly and clearly.

OZIO customer service phone details and what to say

Call 0120-0210-38 (toll-free from Japan; international callers will need to use +81-48-xxx-xxxx format and may incur charges).

Service hours: Monday-Friday 9:00 AM to 9:00 PM Japan time. Saturday and Sunday 9:00 AM to 5:00 PM. Japan is 15 hours ahead of Taiwan, so 9:00 AM in Japan is midnight in Taiwan. Call during Taiwan's late evening (around 6:00 PM to 9:00 PM Taiwan time) to reach OZIO during their business hours.

Before you call, write down these four pieces of information:

• Your OZIO account email address or account number
• Your full name (as it appears on the account)
• The product name you're subscribed to (Royal Jelly Essence or Collagen Powder)
• Your most recent billing date

When you reach someone, say: "I would like to cancel my OZIO subscription. My email is [email]. I am subscribed to [product name]. My last billing date was [date]. Please cancel my recurring order and send me email confirmation."

Stay on the line until they confirm cancellation and promise to email you within 24 hours. If they say they'll email you but you don't receive it by the next day, call back and ask them to resend it or provide a cancellation reference number.

Pro tip: If you don't speak Japanese, you might ask if they have English-speaking staff or offer to send a cancellation request by email instead. Not all customer service centers will accommodate this, but it's worth asking before you struggle through a language barrier and later wonder if something got lost in translation.

Understanding OZIO's refund policy and taiwan consumer law

Knowing the rules around refunds is as important as knowing how to cancel, because the two interact. OZIO's official policy and Taiwan's consumer protection law don't always agree, and when they don't, you need to know which one favors you.

What OZIO says about refunds

According to OZIO's published terms, you can request a refund within 14 days of receiving your product, but only if the item is unopened and unused. You must contact customer service first to receive a return authorization; you cannot simply ship it back. If you've opened and used the product, refunds are not available unless there's a defect or error on OZIO's side.

Additionally, if OZIO charged you by mistake (for example, you cancelled but were still billed), you can request a chargeback or refund by contacting customer service immediately with proof of the erroneous charge. This is where your screenshots and email confirmations matter. The faster you report it, the easier it is to reverse.

Taiwan's 7-day cooling-off period: your actual legal right

Under Taiwan's Consumer Protection Act (消費者保護法), any product bought through distance sales (online, phone, mail) gives you a 7-day cooling-off period from the date you receive it. During this window, you can cancel and get a full refund for any reason, no questions asked. You do not need to prove dissatisfaction or a defect. You do not need permission. You just notify the seller and return the product at your own cost.

This 7-day period is stronger than OZIO's 14-day policy in one key way: OZIO's policy requires the product to be unopened, but Taiwan law does not. You can open the product, use it, change your mind, and still get a full refund within 7 days. That's your legal ground, separate from OZIO's kindness.

If OZIO refuses your refund request and you're within 7 days of delivery, you can escalate to Taiwan's Consumer Protection Commission (消費者保護委員會) or the local government consumer affairs office. They will side with you. OZIO knows this, which is why most refund disputes resolve in your favor if you mention the 7-day rule and provide your delivery proof.

How to request a refund from OZIO

1. Contact OZIO customer service by phone (0120-0210-38) or through their website contact form
   • State clearly: "I want to request a refund for my [product name] order. The order number is [number]. I received it on [date]. I have not/have opened it."
2. Provide these documents
   • A photo of the original packaging with the delivery date visible (if unopened)
   • A screenshot of your order confirmation email
   • A screenshot of your bank or credit card statement showing the charge
   • If you're within 7 days of delivery, state that you are invoking Taiwan's Consumer Protection Act 7-day return right
3. Request a return authorization number
   • OZIO will tell you where to ship the product and under whose name.
   • Keep the shipping receipt. This proves you returned it on a specific date.
4. Wait for the refund to appear in your account
   • OZIO typically processes refunds within 5-10 business days after receiving the returned product.
   • If 15 days pass and you see no refund, contact them again with your return tracking number.

Warning: If OZIO charges you again after you've submitted a refund request, report it immediately to your credit card issuer. You can file a chargeback dispute, especially if you have screenshots proving you cancelled the subscription and the charge was not authorized. Most banks will reverse the charge in your favor while they investigate.

What happens to your account and billing after you cancel

Cancellation is immediate, but there's a window of confusion where you need clarity. Here's exactly what OZIO will and won't do after you submit a cancellation request.

Your subscription stops, but one last charge might still appear

Once you cancel successfully, OZIO stops scheduling future deliveries and stops auto-renewing the subscription. However, if you cancel after your billing cycle has started but before the product ships, that final order may still go through. For example, if your renewal date is the 15th and you cancel on the 14th, you might still be charged on the 15th. The product may or may not ship, depending on OZIO's exact processing time.

This is the most common source of confusion. You cancel, you receive a confirmation, but then a charge appears a few days later. It's usually the final order you cancelled right at the edge of the billing window. Check your order history in your OZIO account. If you see an order marked "shipped" or "pending" dated after your cancellation, that's the explanation. Contact OZIO to confirm whether you should expect a delivery, and if you don't want it, request a refund for that specific charge.

Your account data and access after cancellation

OZIO retains your account data for 90 days after cancellation. During this time, you can log back in and view past orders, payment history, and delivery records. This is helpful if you need to reference an old transaction for a refund dispute. After 90 days, the account goes dormant and historical data becomes harder to retrieve, though OZIO will usually provide it on request if you cite a specific dispute or refund claim.

You don't need to do anything special to preserve this data. Just don't delete your email address, and save screenshots of important transactions yourself. Stopee recommends taking photos of your order page, billing history, and confirmation emails before the 90-day window closes, just in case you need them later.

Common mistakes that prevent successful cancellations

You're not alone if your cancellation didn't work the first time. Thousands of OZIO customers make the same mistakes. Here's how to avoid them.

Mistake 1: cancelling on the wrong platform

You subscribed on the website, but you cancelled through Google Play. Or you subscribed on the App Store, but you only cancelled on OZIO's website. In both cases, one subscription is still active and still billing. You must cancel everywhere you have an active subscription. If you're unsure, check your credit card statement. Count how many OZIO charges appear each month. If it's two, you have two subscriptions and you need two cancellations.

Pro tip: Log into your Apple ID and Google Play right now and check the subscriptions tab. If OZIO appears in either place, you have an active app store subscription. Even if you also cancelled on the website, you still need to cancel here too.

Mistake 2: not saving evidence immediately after cancellation

You see the "cancelled" message and close the browser. Two weeks later, you're charged again. You try to explain to OZIO that you cancelled, but you have no screenshot, no confirmation email, and no reference number. OZIO says they have no record of your cancellation request. Now it's your word against theirs.

Screenshot every cancellation confirmation immediately. The moment you see "Your subscription has been cancelled" or receive a confirmation email, save it. Email it to yourself as a backup. This takes 30 seconds and prevents weeks of headache if you later need to dispute a charge.

Mistake 3: trying to cancel too close to your billing date

Your renewal date is tomorrow. You contact OZIO today to cancel. OZIO says they received your request but the renewal already processed automatically before they could stop it. Now you're being charged for a product you don't want. Their terms say they notify you 30 days before renewal, but in practice, the automatic renewal trigger can fire 1-2 days before the renewal date appears on your calendar.

Don't wait until the last day. Cancel at least 3-5 days before your scheduled renewal date. That gives OZIO's system time to process the cancellation before the automated billing runs. If you're right at the edge and a charge appears anyway, request an immediate refund citing the timing. Most customer service reps will approve it rather than argue.

Mistake 4: assuming a deleted payment method stops the subscription

You removed your credit card from your OZIO account, thinking that would prevent future charges. OZIO then asks you for an updated payment method, charges it, and you're frustrated because you thought deletion meant cancellation. It doesn't. Deleting payment information does not cancel a subscription; it just forces the company to ask you for new payment details, which you might provide by mistake.

Always explicitly cancel the subscription itself. Changing payment methods is a separate action and not a cancellation strategy. Similarly, don't assume logging out, closing the app, or uninstalling it equals cancellation. You must use the actual cancellation function.

Your cancellation checklist before you act

Use this checklist to ensure you have everything you need before you press cancel. It takes 10 minutes and prevents 90% of cancellation problems.

When to escalate to taiwan's consumer protection authority

If OZIO refuses to cancel after you've submitted a clear written cancellation request, or if they continue billing after cancellation, you have legal options beyond just calling them.

Taiwan's consumer protection commission

Taiwan's Consumer Protection Commission (行政院消費者保護委員會) handles disputes between consumers and companies. You can file a complaint if OZIO ignores your cancellation request, refuses a refund you're entitled to under the 7-day rule, or continues charging you after cancellation.

You don't need a lawyer. You file online or by mail, describe what happened, provide your evidence (screenshots, order confirmations, proof you cancelled), and the Commission investigates. If they find OZIO at fault, they can order a refund and even impose fines on the company. Most complaints are resolved within 30-60 days.

Contact the Commission through their website at cpc.ey.gov.tw (in English and Mandarin). Select your county or city, and file a consumer complaint. Attach all your evidence.

Your credit card issuer's chargeback process

If OZIO continues billing after cancellation and ignores your refund requests, contact your credit card bank and request a chargeback dispute. Most banks allow you to dispute unauthorized charges or charges for services not rendered. You'll need to provide screenshots of your cancellation request and proof that OZIO continued charging you.

Banks typically side with consumers on recurring billing disputes, especially if you have written proof of cancellation. The bank will issue a temporary credit while they investigate, and usually reverse the charge permanently in your favor. This is the fastest way to stop the bleeding while pursuing a longer refund claim.

Pricing and plans comparison

Here's a clear breakdown of what OZIO charges, so you can confirm you're cancelling the right subscription.

If you see a charge on your statement that doesn't match any of these amounts, it might be a trial, a bundle, or a regional variant. Contact OZIO customer service with a screenshot of the charge and ask them to identify the product. They'll confirm what you're paying for and confirm whether you're in a subscription or one-time purchase.

How stopee helps you cancel OZIO and similar services

Stopee is designed specifically for situations like this: a service that's hard to quit, unclear cancellation steps, and customer service that doesn't respond quickly. Our service helps you document your cancellation, track confirmation status, and escalate to the right authority if the company refuses.

Every cancellation request you make through Stopee is timestamped, logged, and delivered with proof of delivery. If OZIO later claims they never received your cancellation, you have an irrefutable record. Stopee has helped thousands of consumers cancel recurring subscriptions like OZIO, and we've built the process specifically to avoid the mistakes outlined above.

Whether you're using Stopee's send-and-track feature or handling the cancellation yourself using this guide, the critical principle is the same: document everything. Screenshots, confirmation emails, delivery dates, and your cancellation request date are your insurance policy.

Key takeaways and your next step

Cancelling OZIO is straightforward once you know the path. You have three main options: the website, the App Store (if you subscribed there), or the phone line. Identify which one applies to you, gather your evidence, and execute the cancellation. Taiwan law protects you with a 7-day refund period, so even if OZIO refuses, you have legal ground to push back.

Your action steps:

1. Check your credit card statement to see how many OZIO charges appear per month (one or two?)
2. If it's two, you have subscriptions on two different platforms. You'll need to cancel both.
3. Screenshot your current subscription details on each platform right now.
4. Choose your cancellation method from the steps above and execute it today, not next week.
5. Save the confirmation email or screenshot within 24 hours.
6. If no confirmation arrives, call customer service at 0120-0210-38 to verify.

Stopee has helped thousands of consumers cancel recurring charges just like this one, and you're now armed with the same insider knowledge they used. If OZIO proves difficult, Stopee's escalation tools and documentation service ensure you have an audit trail that even a non-responsive company can't ignore. Your cancellation is your right-execute it with confidence.

OZIO contact information and address

If you need to escalate beyond customer service, use this official company information.

For formal complaints, Taiwan's Consumer Protection Commission prefers written escalation through their online portal at cpc.ey.gov.tw. If OZIO doesn't respond to your cancellation request within 7 business days, or if they continue billing after you've cancelled, file a complaint there with screenshots of all your attempts to cancel. The Commission will investigate on your behalf at no cost to you.